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citizenM Zürich

Property class: 4

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Photo gallery for citizenM Zürich

A modern lounge area with red sofas, a wooden coffee table, and a variety of seating options including armchairs and a bench. - citizenM Zürich (Zürich)
A modern lobby with a red sofa, grey armchairs, a wooden coffee table, and a large wall-mounted TV. - citizenM Zürich (Zürich)
A bartender preparing a drink at a bar with a modern interior, large windows, and a view of the city. - citizenM Zürich (Zürich)
A modern interior with a green sofa, red chairs, a round table, and a large window with blinds. - citizenM Zürich (Zürich)
A modern bedroom with a large window, a bed, a bedside table, and a hanging light fixture. - citizenM Zürich (Zürich)
Located close to Bahnhofstrasse and Paradeplatz, citizenM Zürich provides an art gallery on site, a coffee shop/cafe, and a library. The on-site restaurant, canteenM, offers breakfast, lunch, and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a bar and a 24-hour business center.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

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Room options

View all photos for Room, 1 King Bed

A modern bedroom with a large window, a white sink, and a red chair.

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a large window, a bed, a flat-screen TV, and a wall-mounted lamp.

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern bedroom with a bed, desk, chair, and large windows.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Old Town Zürich, a neighborhood in Zürich, citizenM Zürich is near the airport and on a lake. Helmhaus and Kunsthaus Zurich are cultural highlights, and some of the area's notable landmarks include Bahnhofstrasse and Paradeplatz. Don't miss out on a visit to Botanical Garden. Visit our Zürich travel guide
Map
Talacker 42, Zürich, 8001

What's nearby

  • A modern building with illuminated windows and a large billboard.
    Bahnhofstrasse
    2 min walk - 0.1 miles
  • A city street with a large Swiss flag, a tram, and buildings with shops.
    Paradeplatz
    4 min walk - 0.3 miles
  • A river with buildings along the banks, a bridge, and a person sitting on a ledge.
    Lindenhof
    5 min walk - 0.3 miles
  • A historic church with a tall spire and clock, a bridge with pedestrians, and a river.
    Fraumuenster
    6 min walk - 0.4 miles
  • An art gallery with abstract paintings on the walls and a wooden floor.
    Kunsthaus Zurich
    12 min walk - 0.7 miles

Getting around

  • Sihlstrasse Tram Stop
    1 min walk
  • Zürich Limmatquai Station
    9 min walk
  • Zurich Airport (ZRH)
    30 min drive

Restaurants

  • Haus Hiltl
    3 min walk
  • Babu's Bakery & Coffeehouse
    2 min walk
  • Bar 45
    4 min walk
  • Kaufleuten Restaurant
    1 min walk
  • Swiss Casinos Zürich
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 29.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 49
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 29.5 per person
  • Late check-out fee: CHF 49 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after 11:30 PM.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is citizenM Zürich pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at citizenM Zürich?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM Zürich?

Check-out is at 11:00 AM. Late check-out is available for CHF 49 (subject to availability).

Where is citizenM Zürich located?

Located in Old Town Zürich, this hotel is within a 10-minute walk of Bahnhofstrasse, Paradeplatz, and Fraumuenster. Helmhaus and Kunsthaus Zurich are also within 15 minutes. Sihlstrasse Tram Stop is only a 2-minute walk and Rennweg Tram Stop is 4 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM Zürich Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 835 out of 1180 reviews
Rating 8 - Good. 218 out of 1180 reviews
Rating 6 - Okay. 81 out of 1180 reviews
Rating 4 - Poor. 26 out of 1180 reviews
Rating 2 - Terrible. 20 out of 1180 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern rooms and very comfortable beds!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice vibe, free still and sparkling water, comfortable bed, great blackout curtains
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helpful and helped make the stay enjoyable
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate and centrally located. Check in and out was very easy. The rooms are a little small but have everything you need.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Clean, high tech unit, smaller than normal but fine for one person. I really missed a coffee machine in the room and a good restaurant, but there were nice places in the neighborhood. I honestly loved the bed, bedding, and especially the pillows! Cool place!
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a central location. Staff were welcoming and helpful and the room was really comfy and clean. Breakfast had all the essentials and the coffee was good. I would stay again if in the area.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to train station, restaurants, old town and grocery. Clean room but small. Nice bathroom and nightlight set up.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent location, awesomely good breakfast. Everything was wonderful and would definitely stay there again!!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good location for our need.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serves as a good base as excellent location - staff all incredibly helpful and friendly. It’s pod style room- and all digital so room operates via an iPad (very amusing to plunge mum into darkness whilst in the bathroom!!) was cosy for 2 - but fine as we had only a few hours in the room each day. More than 2 nights would have been a challenge. Has everything you need at a basic level
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, staff was helpful. Downstairs lounge is open 24 hours.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Modern look, helpful staff, good breakfast and food service but room was ver poorly done. Bed placement makes it difficult for the 2nd person to go the far end of the bed and for getting out. Bathroom is very tiny, not easy to maneuver in and out, very uncomfortable.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very cleaned and close to everything. Even though they have self check in there is always some one to help you and is very easy to do the check in and check out. I recommend this Hotel 100%
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like other CitizenM hotels, it was very modern and clean. The room was small, but well-appointed and perfect for one person. The breakfast was excellent.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff were always kind and helpful, which was the best part. It must be reasonable its room is such small where a bed is occupied exactly from the wall to the other side’s, given its relatively lower price. However, we would say bed making was terrible. The room between mattress and the frame was not clean with hairs and rubbishes. Cleanliness around a bed is all about sound sleeping.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem, located in the old town, Zürich. You can walk anywhere from here, including the lake. The hotel lobby is fantastic with a 24 hour coffee bar. Rooms are immaculate- The bed was one of the most comfortable I have ever slept in… Really cool "smart room" using an iPad. You can control the blackout drapes and the lights. For the money this is a no-brainer. Right off the Bahnhoffstrasse - Main Street.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable hotel in Zurich. Close to trams and walking distance from the train station Rooms were very clean, and staff was very helpful. Breakfast was worth the extra penny…so fresh and delicious. Only negative thing was the club music that lasted for hours. Other than that, I would stay here again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, room was a little small but other than that it It was good hotel. I would stay there again if I was in the area.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Just not my kind of hotel. Room is cramped. Decor was like a spaceship. Shower and toilet cramped and made of glass. Frosted but little privacy. Bed up against the wall so one person has to climb over the other to get out. Property was clean but really relaxing.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Perfect location. Super clean. Friendly staff. The only thing I wish the room had was a coffee maker.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my 4 nights at CitizenM. The staff was very friendly and very helpful. The location of the hotel is prime to the city center and Old Town. I didn’t need to take public transportation unless I was leaving Zurich city, which also makes it very accessible to travel locally to towns with it being so close to the train station - Zurich HB. I’ve never stayed at a hotel where most functions were operated using an iPad. The coolest feature - being able to change the lights to various colors. I appreciated the black-out curtains after an exhausting day. You’ll know what I mean if you book! Let’s not forget how comfortable the mattress was! I highly recommend staying here if you’re traveling to Zurich! 10/10
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Amazing friendly helpful staff. Comfy beds.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice staff and room was very comfortable and quiet.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff; Great breakfast buffet and beautiful atmosphere for relaxing and working! Danke!!
Stayed 10 nights in Mar 2026