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Mercure Zürich City

Property class: 4

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Photo gallery for Mercure Zürich City

A person relaxing on a balcony with a hot tub, overlooking a cityscape. - Mercure Zürich City (Zürich)
A modern bar area with a counter, stools, and a seating area with a view. - Mercure Zürich City (Zürich)
A hotel room with a bed, a desk, a chair, a TV, a bathroom with a shower, and a large window. - Mercure Zürich City (Zürich)
A modern hotel corridor with a long reception desk, pendant lighting, and a view of the kitchen area. - Mercure Zürich City (Zürich)
A modern lounge area with a mix of seating options, a bar, and large windows offering views of the outdoors. - Mercure Zürich City (Zürich)
Located close to Swiss National Museum and Bahnhofstrasse, Mercure Zürich City provides a terrace, dry cleaning/laundry services, and a bar. Take some time to relax at the onsite spa. In addition to a health club and a sauna, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | Desk, laptop workspace, blackout drapes, soundproofing

Comfort Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Comfort Room Barrier-Free

A hotel room with a bed, a mirror, a red chair, and a wall-mounted artwork.

Comfort Room Barrier-Free

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Room, 2 Twin Beds

A hotel room with a bed, a desk, a chair, a TV mounted on the wall, and a window with curtains.

Comfort Room, 2 Twin Beds

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Desk, laptop workspace, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Superior Room, 1 Double Bed

8.2 out of 10
Very good
(12 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Desk, laptop workspace, blackout drapes, soundproofing

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room, Connecting Rooms

A modern hotel room with a bed, a desk, a chair, a round table, and a TV.

Superior Double Room, Connecting Rooms

7.8 out of 10
Good
(7 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Zürich Center neighborhood, Mercure Zürich City is connected to a rail/subway station. Bahnhofstrasse and Shopping Center Glatt are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chinese Garden and Zoo Zurich. Don't miss out on a visit to Botanical Garden. Visit our Zürich travel guide
Map
Vulkanstrasse 108b, Zürich, 8048

What's nearby

  • A large, empty stadium with a green field and red seating.
    Letzigrund Stadium
    3 min drive - 1.3 miles
  • Swiss Life Arena
    6 min walk - 0.4 miles
  • Hallenbad Altstetten
    13 min walk - 0.7 miles
  • Hardturm
    3 min drive - 1.1 miles
  • SIX Swiss Exchange
    3 min drive - 1.3 miles

Getting around

  • Seidelhof Tram Stop
    5 min walk
  • Zurich Altstetten Station
    6 min walk
  • Zurich Airport (ZRH)
    31 min drive

Restaurants

  • Restaurant Farbhof
    8 min walk
  • Tam Nan Siam
    13 min walk
  • La Taquería
    11 min walk
  • Samurai VII
    13 min walk
  • Memo Bar
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (CHF 29 per night)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 29 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Renewable energy used
  • Smoking not allowed
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Heating
  • Laptop workspace
  • LED lighting
  • Office
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 29 per person
  • Covered self parking fee: CHF 29 per night
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the health club or fitness facility

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is Mercure Zürich City pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CHF 25 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for CHF 29 per night. Limited spots are available.

What time is check-in at Mercure Zürich City ?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Mercure Zürich City ?

Check-out is at noon.

Where is Mercure Zürich City located?

Located in Zürich Center, this spa hotel is 2.9 mi (4.7 km) from Swiss National Museum and 3.1 mi (5 km) from Bahnhofstrasse. University of Zurich and Fraumuenster are also within 6 mi (10 km). Seidelhof Tram Stop is only a 5-minute walk and Bandliweg Tram Stop is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Zürich City Reviews

8.6

Excellent

9.2

Cleanliness

7.6

Location

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 393 out of 750 reviews
Rating 8 - Good. 218 out of 750 reviews
Rating 6 - Okay. 84 out of 750 reviews
Rating 4 - Poor. 30 out of 750 reviews
Rating 2 - Terrible. 25 out of 750 reviews

Reviews

Verified review

10/10 Excellent

Ehsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the AC which was not cooling the room properly
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the train station, which is convenient. It’s very modern and in a modern office building. It’s kind of hard to find the front entrance. Our room was very modern and looked out over a courtyard in the back. Very nice breakfast was included.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Very comfortable and the location is great with easy access to the city.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Kanishkan

Liked: Cleanliness, property conditions & facilities
Excellent staff, great accommodation, easy parking and very cleanly.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the staff very professional. Great location. Will definitely stay here again
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

roderick

Liked: Cleanliness, staff & service, amenities
Room was clean, friendly staff, the buffet breakfast was great! Easy 5 minute walk to the train station.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable well located hotel, rooftop jacuzzi a bonus
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Wai Yip

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice, clean and modern. Though the railtracks are right opposite the hotel you couldn't hear trains going past from your room. Train station 100m from hotel & very convenient to get to old town/ lake/ airport. Good breakfast and gym & sauna nice too.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't have breakfast. If you are in a comfortable room you do not get a kettle or a safe although the staff did say we could use the coffee machine in the lobby and lockers by reception. Nice spa area though the hot tub was out of use.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Staff very helpful. Close to trains for travelling
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Yik Hei Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel

The room is very cozy. Definitely one of the most fashionably designed hotels I have been to. The breakfast buffet is good too Convenient location - only 5 min walk from the train station
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Soumya

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, facilities and accommodations. Short train ride away from Zurich HB
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Yelyzaveta

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Hotel is big, clean, nice area around, close to the train station and the city center. Very friendly and welcoming staff at the front office, in the restaurants. Room is clean, spacios. The best SPA area. Amazing sauna, love the snow/ice bowl there to refresh after hot sauna. Lounge area is good, plus you can make tea, get some water. I would reccomend it for sure
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Akke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good location
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very friendly and very helpful with adding another day for us. Love the theme of the hotel. Beds were comfortable.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. convenient fitness center and market nearby
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Syed

Amazing hotel. Very friendly staff, excellent facilities.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was upgraded without requesting. Very nice hotel with the train station one block away. Breakfast was delicious. The staff were very helpful and friendly
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Soundproofing im rooms. Staff were friendly and helpful.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Nicolene Clotilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this lovely hotel. Friendly staff. Close to train station and number 4 tram.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel construction is very stylish. The front desk people are very nice and helpful. We were upgraded to a premium room. Rooms are very nice and comfortable. Other amenities such as spa and sauna are also very good. Great options in breakfast. Walking from the train station. Would highly recommend.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds and quiet rooms. The surrounding area is quite boring with nothing much to do around it. Convenient for the local ice hockey arena.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Grigory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine stay. New and comfortable rooms, nice bed. From the negatives: next to train way so there is noise until late night and from early morning, staff in the bar in the evening seemed to be overwhelmed and overworked despite only few customers - we had to wait at least 30 min just to get an order
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

JO-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I regularly stay at this hotel as it is a convenient walk to work and great links to Central Zurich- only 2 stops on the train. The staff are friendly and the rooms are modern, comfortable and clean.
Stayed 4 nights in Dec 2024