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Aparthotel

Naco Aparthotel by Arca Spa

Property class: 4

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Photo gallery for Naco Aparthotel by Arca Spa

A multi-story hotel with wooden balconies and a garden with red and white flowers. - Naco Aparthotel by Arca Spa (Zermatt)
A bedroom with a large sliding glass door leading to a balcony with a mountain view. - Naco Aparthotel by Arca Spa (Zermatt)
A spa area with wooden shelves holding candles, a pitcher of water, and a bowl of fruit. There are white lounge chairs and a large window with a view of greenery. - Naco Aparthotel by Arca Spa (Zermatt)
An indoor swimming pool with wooden beams and a blue-lit floor. - Naco Aparthotel by Arca Spa (Zermatt)
A large indoor swimming pool with a wooden ceiling and walls, surrounded by glass doors and windows. - Naco Aparthotel by Arca Spa (Zermatt)
Located close to Zermatt-Matterhorn Ski Paradise, Naco Aparthotel by Arca Spa provides a free breakfast buffet, a terrace, and a garden. Indulge in a massage at Arca, the onsite spa. Enjoy onsite activities like sledding, snowshoeing, and snowboarding. Free in-room WiFi is available to all guests, along with laundry facilities and a steam room.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Laundry

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Studio (North)

A hotel room with a large bed, wooden headboard, and a view of a village through a large window.

Studio (North)

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio (South)

A hotel room with a double bed, a desk with a chair, a TV, and a balcony with a view of the mountains.

Studio (South)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment

A large bed with a wooden headboard, a bench, and a view of a green landscape through large windows.

Apartment

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Rooftop)

A modern loft-style living area with exposed wooden beams, a red patterned sofa, a small round table with a vase, and a bench.

Suite (Rooftop)

  • Mountain view
  • 4 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite

A modern living room with a red patterned sofa, a wooden dining table with a plant, and a skylight above.

Junior Suite

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Double Bed (Matterhorn View)

A hotel room with a double bed, a desk with a chair, a TV, and a balcony with a view of the mountains.

Studio, 1 Double Bed (Matterhorn View)

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment (Garden)

A modern hotel room with a large bed, wooden headboard, bedside tables, a red bench, and a bathroom with a dark tiled shower and a wooden vanity.

Apartment (Garden)

  • Garden view
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

About the neighborhood

Located in Zermatt, Naco Aparthotel by Arca Spa is in the mountains. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Babylift and Frachey-Alpe Ciarcerio Funicular are also worth visiting. Spend some time exploring the area's activities, including skiing. Visit our Zermatt travel guide
View more Aparthotels in Zermatt
Map
Spissstrasse 44, Zermatt, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    11 min walk - 0.6 miles
  • Zermatt Visitor Center
    3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular
    6 min walk - 0.4 miles
  • Matterhorn Museum
    10 min walk - 0.5 miles

Getting around

  • Zermatt (QZB-Zermatt Train Station)
    4 min walk
  • Sion (SIR)
    84 min drive

Restaurants

  • McDonald's
    6 min walk
  • Walliserkanne
    7 min walk
  • Schweizerhof Kitchen
    6 min walk
  • Restaurant Derby
    6 min walk
  • Alpenresort Restaurant
    3 min walk

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Property amenities

Ski

  • Close to skiing
  • Ski lifts nearby
  • Ski runs nearby

Pool/Spa

  • Full-service spa
  • Indoor pool
  • Massage
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Electrical adapters
  • Free local calls
  • Free newspapers in lobby
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Restaurant dining guides
  • Safe
  • Safe at front desk

Location highlights

  • In the mountains

Things to do

  • Bicycle rentals
  • Sledding
  • Snowboarding
  • Snowshoeing

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 25 units
  • Bicycle rentals
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Kitchen/kitchenette fee: CHF 30 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

Pool access available from 8:00 AM to 9:30 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Does Naco Aparthotel by Arca Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–9:30 PM.

Is Naco Aparthotel by Arca Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Naco Aparthotel by Arca Spa?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Naco Aparthotel by Arca Spa?

Check-out is at 11:30 AM.

Where is Naco Aparthotel by Arca Spa located?

Located near the slopes, this Zermatt aparthotel is in the mountains and within a 10-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt–Sunnegga Funicular, and Tour Monte Rosa. Zermatt - Furi and Furi - Riffelberg are also within 15 minutes. Zermatt (QZB-Zermatt Train Station) and Zermatt Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Naco Aparthotel by Arca Spa Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.0

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 141 out of 154 reviews
Rating 8 - Good. 10 out of 154 reviews
Rating 6 - Okay. 3 out of 154 reviews
Rating 4 - Poor. 0 out of 154 reviews
Rating 2 - Terrible. 0 out of 154 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean, spacious. Breakfast was excellent.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Best pool of all! Very good breakfast! Very friendly staff. Very nice room! We highly recommend this hotel!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Spacious and spotless room, great mountain views and excellent customer service from reception to dining staff and cleaning crew. Thoroughly enjoyed our stay :)
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, breakfast was great, and great views.
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It a great place to stay. Looks really modern and newly renovated. Will definitely recommend and stay again. Breakfast is great also.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. Walkable, close to train station, restaurants, indoor pool and sauce were great, breakfast is ok, would stay again
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness, room comfort, communication
We stayed at Naco Zermatt as a family of four 2 adults 2 kids 8&11 and had a wonderful experience. We loved our apartment—it was comfortable, well-designed, and perfect for a family stay. The spa was a great bonus and very relaxing after a day out. The location is excellent, making it easy to get around Zermatt, and the staff were consistently friendly and welcoming. We would happily stay here again.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and helpful staff providing maps and recommendations for hikes, would definitely come again!
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good size room, handy kitchen, and modern bathroom. Great views of Matterhorn. While all 75-80% of the shopping, the hotels are right of the station this hotel is to the left. So I felt this was quieter and suited our family of three perfectly. There was no disturbance from the nearby trains leaving the station . We were under five minutes from the station to get to Zermatt and the station to go up to Gornergrat. The sunnega station is a bit of a walk but a beautiful walk. Also 5 minutes from the best Italian place Santa Lucia Great breakfast options - out favorite the fresh juice option. Didn’t use the spa or indoor pool. While most hotels in Zermatt don’t have air conditioning, I was very pleased with the standing fan they provided. I would say this a family friendly hotel. They also made us feel special for our 10th anniversary .
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
a short walk from train station, convenient to everything, clean and cosy, excellent breakfast and other amenities.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Very nice hotel and comfortable. Nice warm pool too.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quality of the accommodation was very nice, heated pool was lovely, great service, generous check-in/check-out times. We were very happy with our stay
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff are very helpful.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
We had a lovely stay! The hotel is in perfect condition with great amenities! Hotel staff was very helpful.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Lovely Naco!

This was a wonderful hotel, especially for our family. Front desk staff is very kind and helpful.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Stay Here!

Wonderful room, beautiful location, had a balcony facing the Matterhorn! The breakfast was awesome, the staff was all pleasant!
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelleny location with easy access to train station, shopping and restaurants. Friendly staff.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
My family love it a lot.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
The staff are polite and helpful. I was really impressed by the breakfast and the view of Matterhorn from the balcony of my room.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very welcoming staff. Perfect location, close to town but in a more peaceful area. Great views!!
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved it, such a clean place and great service. Also recommend the massage by Sarah🙏
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean comfortable hotel within walking distance of the train and ski lifts. Just what we were looking for. Also enjoyed the spa and pool.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, modern, spacious rooms. Front desk is very nice and location is good and close to train station. Best I have seen in Switzerland for the price.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Excellent apart-hotel

All the reviews are spot-on. The Naco apartments are great - clean, well set out and have much better amenities than I was expecting. The pool/spa area is really nice and breakfast is excellent. Also everyone was really helpful and we much appreciated the baggage being taken to the train station!
Stayed 4 nights in Apr 2025