See all properties

Hotel Helvetia

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Helvetia

A sign for Helvetia Hotel Restaurant with a Swiss flag, indicating a Swiss location. - Hotel Helvetia (Zermatt)
A balcony with seating and a view of a mountain. - Hotel Helvetia (Zermatt)
A restaurant entrance with a glass door, a wooden key rack, and various signs including one for 'HolidayCheck 2017'. - Hotel Helvetia (Zermatt)
A mountain with a snow-capped peak, surrounded by greenery and a clear blue sky. - Hotel Helvetia (Zermatt)
A breakfast buffet with bread, pastries, and various condiments. - Hotel Helvetia (Zermatt)
Located close to Zermatt–Sunnegga Funicular Gondola and Zermatt-Furi Gondola, Hotel Helvetia provides a free breakfast buffet, a grocery/convenience store, and shopping on site. Skiers and snowboarders can spend time on the slopes at this hotel offering a ski shuttle, ski equipment rentals, and ski lessons. The on-site Thai cuisine restaurant, Restaurant Helvetia, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Bar
  • Housekeeping
  • 24/7 front desk

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

A hotel room with a bed, a desk, a television displaying 'Skibaden', and a lamp.

Single Room

7.6 out of 10
Good
(11 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Twin Room

A hotel room with a wooden bed, a bedside table with a remote control, a pitcher, glasses, and a bowl. There are two framed pictures on the wall.

Economy Twin Room

7.4 out of 10
Good
(20 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

A neatly made double bed with a blue blanket, two bedside tables with lamps, and two framed pictures on the wall.

Standard Double Room

  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

A hotel room with a bed, a small table with a cup, a chair, and a television on a stand.

Triple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Suite

A hotel room with a wooden bed, a desk with a chair, a window with curtains, and two framed pictures on the wall.

Family Suite

7.6 out of 10
Good
(4 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds

About the neighborhood

Located in Zermatt City Centre, a neighborhood in Zermatt, Hotel Helvetia is in the entertainment district and near a train station. Zermatt-Furi Gondola and Zermatt–Sunnegga Funicular Gondola are worth checking out if an activity is on the agenda. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and sledding. Visit our Zermatt travel guide
Map
Bahnhofstrasse 72, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • Matterhorn Museum
    1 min walk - 0.1 miles
  • St. Mauritius Church
    2 min walk - 0.1 miles
  • Mountaineers Cemetery
    2 min walk - 0.1 miles
  • Kirchbrücke
    3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station
    5 min walk
  • Geneva International Airport (GVA)
    162 min drive

Restaurants

  • Elsie Bar
    1 min walk
  • Hotel Post Zermatt
    1 min walk
  • Brown Cow Pub
    1 min walk
  • Stefanie's Creperie
    1 min walk
  • Old Zermatt
    4 min walk

Similar properties

A hotel with multiple balconies, a wooden bench, and a statue.
Hotel Alpina
Zermatt
  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Housekeeping
8.4 out of 10, Very good, 617 reviews
Hotel Alpina
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Helvetia pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Helvetia?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Helvetia?

Check-out is at 10:30 AM.

Where is Hotel Helvetia located?

Located near the slopes, this Zermatt City Centre hotel is in the mountains, within a 10-minute walk of Zermatt–Sunnegga Funicular Gondola and Zermatt-Furi Gondola, and close to winter sports such as cross-country skiing and snowshoeing. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Helvetia Reviews

7.2

Good

7.8

Cleanliness

8.4

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 177 out of 827 reviews
Rating 8 - Good. 312 out of 827 reviews
Rating 6 - Okay. 206 out of 827 reviews
Rating 4 - Poor. 78 out of 827 reviews
Rating 2 - Terrible. 54 out of 827 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and so was the balcony. The breakfast was very good also.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Good location, decent breakfast
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is very good, accessible to the train station and grocery stores.Staff is very helpful.Food is good.The only downside is no lift.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple chalet style lodging with typical fare for European breakfast. The view is superb if you are on the top floor
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The old style was authentic and the spa bath a bonus, plus the view was great.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast. Good coffee. Staff is very nice
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Excellent mountain views and lively breakfast
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service
Convenience locations and very good breakfast including.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff was fantastic
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The mountain view is stunning. Staff are helpful
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Staff were helpful but facilities very limited. Good as a bed and breakfast.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget friendly in a central location. Comfortable room with good amenities and a nice breakfast.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of town. Restaurant downstairs is excellent. Family suite was perfect for 4 people.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Best location ever
Stayed 6 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Large rooms, convienient location
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The place was cozy and super cute. Can’t beat the location. Nice breakfast. Great value.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff were really nice and helpful.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and staff is very friendly. The hotel has no elevator and the stairs are quite steep. Large luggage can be a challenge. Breakfast is wonderful and fresh. Overall, the hotel is wonderful for traveler on a budget.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very rustic but clean and it was right in the heart of Zermatt. We arrived before check in but the staff checked us into our room anyway. I loved every bit of our stay.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property Very Convenient To Everything, Delicious Breakfast provided, Very Friendly Staff. Apartment Very Comfortable. Would definitely stay again and highly recommend
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness
Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely adored this little hotel. Right on the Main Street and it had a lovely atmosphere. Small and functional room with a communal balcony. Perfect for our one night stay. Decent breakfast in the morning too
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness
Positives, it is right on Main street, great location. Room was clean but small…. No elevator so be prepared to haul up luggage possibly 4 floors. No on site staff other than cleaning staff, just a phone to call for any needs.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and spacious room. Mattresses need replacing and the hotel’s proximity to the local bars made it a bit noisy. However, Overall we had a good stay.
Stayed 1 night in Sep 2025