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Hotel Firefly

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Skylight Loft | Living area | Flat-screen TV, video-game console, Netflix, DVD player - Hotel Firefly (Zermatt)
A multi-story wooden building with large windows and a balcony with decorative metal railings. - Hotel Firefly (Zermatt)
A wooden counter with skis, a framed picture, and decorative lanterns. - Hotel Firefly (Zermatt)
An indoor swimming pool with a glass ceiling, a lounge area with a sofa, and a view of buildings outside. - Hotel Firefly (Zermatt)
A fireplace with a stone surround, a stack of firewood, and a leather sofa with cushions. - Hotel Firefly (Zermatt)
Luxury
4.5 star property
9.8

Exceptional

Alpine sanctuary with heated floors

Alpine relaxation awaits in the complimentary spa area with indoor pool, outdoor hot tub, and steam room. Staff greet guests at the train station. After exploring nearby ski lifts, unwind at the hotel bar before enjoying breakfast in your kitchen-equipped accommodation.

Popular amenities

  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite

A bedroom with a wooden bed, a nightstand, a bedside table, a large window with a mountain view, and a wooden balcony with a chair and table.

Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • Valley view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite

A modern living room with a sofa, ottoman, and a glass coffee table. There is a framed picture on the wall and a view of a wooden building outside.

Deluxe Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Maxi Suite Deluxe

A spacious living area with a large sofa set, a dining table, and a kitchen island.

Maxi Suite Deluxe

  • Garden view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Chalet Suite

A spacious living room with a large sectional sofa, a floor lamp, and a fireplace.

Chalet Suite

  • Mountain view
  • 150 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds
  • Free WiFi

View all photos for Maxi Suite Panorama

A cozy living room with a sectional sofa, a fireplace, and a large window.

Maxi Suite Panorama

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Skylight Loft

A spacious living area with a large fireplace, wooden beams, and a glass ceiling.

Skylight Loft

  • Mountain view
  • 250 sq m
  • 5 bedrooms
  • Sleeps 12
  • 6 King Beds
  • Free WiFi

About the neighborhood

Located in Zermatt, Hotel Firefly is near a train station and in the mountains. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing and sledding. Visit our Zermatt travel guide
Map
Schluhmattstrasse 55, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    1 min walk - 0.0 miles
  • A snow-covered ski slope with a prominent mountain peak in the background.
    Furi Ski Area
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Furi - Riffelberg
    1 min walk - 0.0 miles
  • Kirchbrücke
    3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station
    12 min walk

Restaurants

  • Hotel Post Zermatt
    9 min walk
  • Brown Cow Pub
    9 min walk
  • Old Zermatt
    4 min walk
  • Restaurant du Pont
    6 min walk
  • Elsie Bar
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • A bar/lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Mountain biking
  • Piano
  • Rock climbing
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • DVD player
  • In-room crib
  • In-room kitchen
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with digital channels
  • iPod dock
  • Netflix
  • Streaming services
  • Video game console
  • Video games

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Frequently asked questions

Does Hotel Firefly have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Hotel Firefly pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 30.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Firefly?

Check-in start time: 4:00 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Firefly?

Check-out is at 11 AM.

Where is Hotel Firefly located?

This family-friendly Zermatt hotel is located in the mountains, steps from Zermatt-Matterhorn Ski Paradise, Zermatt - Furi, and Furi Ski Area. Zermatt-Furi Gondola and Furi - Riffelberg are also within 5 minutes. Zermatt Gornergratbahn Station is 12 minutes by foot and Zermatt Station is 13 minutes.

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Reviews

Hotel Firefly Reviews

9.8

Exceptional

10

Cleanliness

9.8

Location

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 176 out of 189 reviews
Rating 8 - Good. 8 out of 189 reviews
Rating 6 - Okay. 0 out of 189 reviews
Rating 4 - Poor. 2 out of 189 reviews
Rating 2 - Terrible. 3 out of 189 reviews

Reviews

Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property. Zermatt is so cute. They transported us to and from the train. Matterhorn views were amazing.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Tat Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was super helpful!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place in Zermatt!

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our party of 9 three night stay in 2 Maxi Suite Panorama rooms was extraordinary. From our first contact with Nastasja through Expedia messaging, who was extremely responsive, arranged for pickup at the train station, early check in and a tour of the facility, absolutely made our arrival delightful. The hotel and rooms exceeded our expectations with spacious 3 bedroom suites with 3 bathrooms, a large living room, full kitchen, and beautiful views of Zermatt and the Matterhorn. Top this off with the friendliest staff we encountered in Switzerland, a first class spa with steam rooms and saunas, a large pool area plus a delicious made to order breakfast brought to your room at the time you desire, made this a truly memorable vacation!! We highly recommend booking your stay at the Hotel Firefly as you will absolutely love every minute of your stay!! Thank you for the memories Hotel Firefly!!
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was perfect!
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Everything was superb from the room, staff, facilities and ambience of the hotel.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
This place was
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Will definitely stay here again!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and best experience

One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Stayed 6 nights in Jan 2023
Verified

10/10 Excellent

nini

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Mrs C D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to return.

Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Just Amazing!
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Fahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Apr 2023