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Hotel Continental

Property class: 3

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Photo gallery for Hotel Continental

A mountain town with wooden buildings, a balcony with a table and flowers, and a snowy mountain in the background. - Hotel Continental (Zermatt)
A modern hotel lobby with a wooden reception desk, a sofa, two armchairs, a small table with a plant, and a wall-mounted sign reading "HOTEL CONTINENTAL". - Hotel Continental (Zermatt)
A wooden cabin with a porch, a view of a mountain, and a wooden fence. - Hotel Continental (Zermatt)
A hotel room with a wooden headboard, a bed with white linens, a desk with a computer, and a window with curtains. - Hotel Continental (Zermatt)
A modern dining area with a wooden table, blue chairs, and a lamp. - Hotel Continental (Zermatt)
A short walk from Zermatt-Matterhorn Ski Paradise, Hotel Continental provides a free breakfast buffet, a bar, and more. Active travelers can enjoy ice skating at this hotel. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar
  • Housekeeping

Room options

View all photos for Double Room

A hotel room with a wooden bed, two armchairs, a small round table, and a TV mounted on the wall.

Double Room

8.8 out of 10
Excellent
(35 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a wooden bed, two armchairs, a small round table, and a TV mounted on the wall.

Deluxe Double Room

8.6 out of 10
Excellent
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Single Room

A hotel room with a wooden bed, a TV, a desk with drawers, a lamp, and a window with curtains.

Classic Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

About the neighborhood

Located in Zermatt City Centre, a neighborhood in Zermatt, Hotel Continental is in the mountains and on the boardwalk/promenade. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding. Visit our Zermatt travel guide
Map
Brantschenhaus 3, Zermatt, Valais, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 miles
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    5 min walk - 0.3 miles
  • Matterhorn Museum
    3 min walk - 0.2 miles
  • Zermatt Visitor Center
    3 min walk - 0.2 miles
  • Tour Monte Rosa
    3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station
    3 min walk
  • Sion (SIR)
    75 min drive

Restaurants

  • Le Petit Royal
    1 min walk
  • Restaurant du Pont
    5 min walk
  • Golden India
    2 min walk
  • Ristorante Molino Seilerhaus
    2 min walk
  • Whymper-Stube
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Ice skating
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Hotel Continental pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Continental?

Check-in start time: 3 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Continental?

Check-out is at 11 AM.

Where is Hotel Continental located?

Located in Zermatt City Centre, this hotel is steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Tour Monte Rosa and Zermatt - Furi are also within 5 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Continental Reviews

8.8

Excellent

9.2

Cleanliness

9.6

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 402 out of 701 reviews
Rating 8 - Good. 211 out of 701 reviews
Rating 6 - Okay. 63 out of 701 reviews
Rating 4 - Poor. 15 out of 701 reviews
Rating 2 - Terrible. 10 out of 701 reviews

Reviews

Verified review

8/10 Good

REMAL

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property for the price. Don’t expect too much. Small bathroom, no air con for summer nights, breakfast was very basic no cooked eggs. Have to boil your own. Great location
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Sarah

Disliked: Staff & service, amenities
Room was clean amenities were basic. The breakfast was very good, however front desk not available when needed to report an issue with the room. Also not a fan of housekeeping barging in without knocking at 8:30 am.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent! staff nice. only issue is that you have to go to another hotel to Check-in and Check out
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, included breakfast, great location, friendly staff, excellent coffee
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great central location, room was very clean, perfect for a weekend stay
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reliable and well located. All that is needed in a ski hotel
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast. Convenient location to train
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Judith

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Lovely room. Good breakfast, especially friendly when Samantha was there.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

imola

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean hotel with free breakfast
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Lisette

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Below average even for 3*,walls and floors paper thin, you can hear all your neighbours. Pokey rooms, odd layout. Breakfast was very good and location excellent. Staff helpful and polite
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Ravi

Liked: Cleanliness, amenities
Great location to all the rides and close Railway Stations
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and superb staff. I was upgraded to the parent hotel next door, Hotel Simi. Comfortable and always spotless clean. Desk staff helpful and professional. Would stay again.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful view of Matterhorn the staff were friendly
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

shanil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff.Very helpful and nice!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Staff was remarkably friendly, close dining and shopping, pillows were unbelievably comfortable
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Loved having a patio. Breakfast was very good. Clean and great bathroom.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a clean room. Efficiently cleaned, with all our needs including a refrigerator. Breakfast was also good, with plenty of options and friendly staff.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities
The location was great. Close to the train station and the Main Street. Plenty of shops and food near by. Everything is within walking distance. The hotel is clean and so are the rooms. We stayed one night and found it to be perfect. They have a really good breakfast and it is staffed by a very sweet lady. I’d definitely stay there again and recommend it to a friend. The views are nice from the balcony and it’s off the main road in a courtyard which keeps the noise down. It has an elevator which is a plus.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Mikiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to the station, and shopping area. The breakfast is very good. Hopefully come back again.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Jocelyn

Liked: Cleanliness, amenities, property conditions & facilities
Proximity to the train station as well as to the town
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Donny

Liked: Cleanliness, staff & service, amenities
Very good location
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Zakari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great amenities and staff that go out of their way to help
Stayed 3 nights in Feb 2024