Pros:Perfect central location for a summer family trip, within walking distance of the train station, shops, attractions, and nearby drinkable water fountains. Our room was clean, spacious enough for three, and featured a balcony with a majestic view of the Matterhorn (despite some visible construction cranes nearby). My daughter loved the relaxing sound of the river at night. The staff are highly professional and welcoming, especially the lovely lady running the breakfast buffet. The elevator was also a great help with our heavy luggage.
Cons:The lack of air conditioning or even a basic room fan made summer nights incredibly hot and uncomfortable. We didn't feel secure leaving the balcony door open all night, so sleeping was difficult. Adding fans would be a massive help. Additionally, the breakfast buffet variety was quite limited (mostly standard breads, cheeses, salmon, and salted fish).