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Willa Carlton

Property class: 3

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Photo gallery for Willa Carlton

A two-story house named 'Carlton' with a stone foundation, multiple windows, and a balcony. - Willa Carlton (Zakopane)
A cozy attic room with a wooden ceiling, a small table with a patterned tablecloth, two wooden chairs, a purple sofa, and a wooden bench. - Willa Carlton (Zakopane)
A wooden staircase with a checkered floor, leading to a landing with a red carpet. - Willa Carlton (Zakopane)
A reception area with a check-in counter, framed pictures on the wall, a chandelier, and a staircase with wooden railings. - Willa Carlton (Zakopane)
A bedroom with a hanging chair, a bed with a beige bedspread, a nightstand with a lamp, and a wall with framed pictures. - Willa Carlton (Zakopane)
Located close to Krupowki Street, Willa Carlton provides a terrace, a garden, and a library. In addition to a conference center, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Triple Room

A hotel room with a bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

A hotel room with a grey sofa, a wooden desk with a mirror, a small table, a blue chair, and a TV.

Quadruple Room

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment

A living room with a piano, a sofa, a television, and a gramophone.

Apartment

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Double Room

A hotel room with a bed, a desk, a chair, a television, a bathroom with a sink, and a window with curtains.

Classic Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment

A cozy attic room with a wooden ceiling, a small table with a patterned tablecloth, two wooden chairs, a purple sofa, and a wooden bench.

Apartment

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Double Sofa Bed and 1 Queen Bunk Bed

View all photos for Standard Single Room

A small, cozy room with a sloped ceiling, a single bed, a wooden chair, a small table with a vase of flowers, and a mounted TV.

Standard Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Superior Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

Classic Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Queen Sofa Bed and 1 Queen Bunk Bed

About the neighborhood

Located in Zakopane, Willa Carlton is in the city center and near a boardwalk/promenade. Gugu Park Linowy and Polish Ropeways S.A. Dolna Gubałówka Station are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tatrzański Park Narodowy and Wooden Tserkvas of the Carpathian Region in Poland and Ukraine. Red Mansion Native Cultural Centre and Zakopane Aqua Park are also worth visiting. Spend some time exploring the area's activities, including skiing, hiking/biking trails, and skiing lessons. Visit our Zakopane travel guide
Map
Grunwaldzka 11, Zakopane, Lesser Poland, 34-500

What's nearby

  • A mountain lake with clear water, surrounded by rugged mountains and dense forests.
    Zakopane Aqua Park
    13 min walk - 0.7 miles
  • A snow-covered ski resort with buildings, trees, and mountains in the background.
    Gubalowka Market
    15 min walk - 0.8 miles
  • Krupowki Street
    5 min walk - 0.3 miles
  • Zakopane Art Gallery
    5 min walk - 0.3 miles
  • Tatra Museum
    9 min walk - 0.5 miles

Getting around

  • Zakopane Station
    7 min drive
  • John Paul II - Balice Airport (KRK)
    139 min drive

Restaurants

  • Karczma Zapiecek
    7 min walk
  • Coffeehouse Dream
    6 min walk
  • Cristina Ristorante & Pizzeria
    5 min walk
  • Bąkowo Zohylina Niźnio
    7 min walk
  • Góralski Browar
    6 min walk

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  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Parking available
8.2 out of 10, Very good, 67 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Self parking on site (PLN 20 per night)

Things to do

  • Library
  • Ski passes
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1927
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Electric kettle

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of PLN 50 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: PLN 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: PLN 20 per night
  • Pet fee: PLN 50 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Willa Carlton pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of PLN 50 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for PLN 20 per night.

What time is check-in at Willa Carlton?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Willa Carlton?

Check-out is at 11 AM.

Where is Willa Carlton located?

Located in the heart of Zakopane, this hotel is within a 10-minute walk of Gugu Park Linowy and Krupowki Street. Zakopane Art Gallery and Karol Szymanowski Museum are also within 15 minutes. Zakopane Station is 20 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Willa Carlton Reviews

8.2

Very Good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 20 out of 63 reviews
Rating 8 - Good. 29 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 3 out of 63 reviews
Rating 2 - Terrible. 1 out of 63 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, parking, and staff. Rooms were very nice and clean highly recommend
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Willa Carlton, Zakopane

Villa Carlton is a beautifully preserved 1920's building within three or four minutes walk of Zakopane town centre. The public areas of the hotel are very original and retain all the charm of that era. Our room however had been fitted out with cheap white composite wood carpentry which was a rather nasty contrast. The mattress and pillows were of very poor quality. On arrival the room was very clean, but housekeeping was minimal with towels changed once in six nights, and the bath, floors etc going untouched. Breakfast was extensive and delicious. Staff were pleasant and helpful on approach. An important thing to note is that this hotel is not suited to anyone with poor mobility. I am aware that the small print states that there is no lift, but even the door in to the hotel involves a staircase. In summary, a beautiful, charming hotel in a good location which provides a lovely breakfast but whose housekeeping could be better.
Stayed 6 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top location in center of Zakopane
Stayed 2 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel may have been considered nice in the 1920s, however it is very outdated. The bed covers were covered in holes, and the bedsheets had blood stains. There is no elevator in the hotel, so you will have to carry your luggage up the stairs. Reception staff was polite, however the women working at breakfast had an awful temper. The sofa bed was very uncomfortable, and we had to make it ourselves.
Stayed 2 nights in Aug 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Locazione molto buona, la stanza e di base, la mncanze di ascensore e scomoda
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service

Habitación para tres personas incomoda

El lugar está lindo, nos quedamos en una habitación para tres personas (con tres camas) era una cama matrimonial y un sofá MUY incómodo era un sillón individual que se hacía cama, pero la verdad estaba durísimo y no se puede descansar. Las almohadas muy chicas e incomodas. Fuera de eso esta muy limpio y el desayuno muy rico.
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miła obsługa. Bardzo dobra lokalizacja. Dobre śniadanie.
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Trevligt hotell. Trevlig och hjälpsam personal.
Stayed 3 nights in Aug 2018
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avarege

No stairs so its really bad as well the room was not as expected.
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very nice staff. Location is super! My room was just for 1 person so it was really tiny but the bathroom was renovated and I had a nice skylight. The water pressure was great and the water was hot - that was matter the most. The bed was comfortable. I highly recommend it.
Stayed 4 nights in May 2018
Verified review

6/10 Okay

Disliked: Room comfort
The room is very small probably the smallest room of the hotel. There's no enough wall sockets. The pillow is unbelievable low. It's the same after being changed. That's why I didn't sleep well. Breakfast is good. Walking distance to main street, cinema and bus stop.
Stayed 4 nights in Sep 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice villa

Great hotel management, very flexible and polite. Clean rooms and very good breakfast served. I recommend this place to the others.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Vi åt och sov gott efter en lång bilresa
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
It is quite an okay stay, value for money.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good hotel to stay

The location is within distance from the city center. Breakfast was very good.
Verified review

6/10 Okay

Liked: Cleanliness

Sentrumsnært koselig hotell

Koselig hotell med liten stue med sofa, TV og skrivepult. Soverommet var lite, men OK å sove på. Bad med en bra dusj.
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
läge är bra, men service det beror vem jobbar, visa var mycket trevliga och hjälpsamma, men det var också mycket otrevliga. Rum var inte förbered vid ankomst. Utan hiss. Svart att kontakta med reception (telefon upptaget hela tiden) man var tvungen springa från sista våning till personalen och fixa själv. Sängarna var inte bäddad för alla anmälda i rummet. Det var inte tillräcklig med handdukar och badkläder. Saknade på rummet lite möbler att sitta på. Absolut inte anpassad till mer en två vuxna och eventuelt barn.
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Cozy place in Zakopane.

It was a very nice and cosy pension. The reception desk was very kind (even they made lunch boxes for us on the leaving day). Breakfast was more than expected. The room was a bit small, and the double bed was literally just a two single beds. No refrigerators and tea pots. But in general, it was very nice place to stay in Zakopane. City center is around 5 minutes walk. Excellent mountain views can be expected.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

Good stay, but staff could have been more helpful

We had a mezzanine room which was great and perfect for kids. It was spacious and had two toilets. Great location next to park. The only problem was the room need curtains and more power outlets to charge your phones, tablets, etc. Also, the staff was not very helpful except for the lady that worked at night who helped me book tickets for the cable car.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

NIEWYGODNNY POKÓJ

Sypialnia BARDZO CIASNA . NIEWYGODNA POKÓJ 101 NIE NADAJE SIĘ NA ŁOŻE MAŁZĘŃSKIE
Verified review

8/10 Good

Liked: Cleanliness, staff & service

יועד ישראל

יופי של בסיס לטיול במדרחוב ושוק זקופנה
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is according 3 stars. Good location. It should be noted, that there is not elevator in hotel.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Dziękujemy

Wszystko Ok
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Hotel location
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pobyt bardzo przyjemny.Bardzo dobre swieze śniadania