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La Valise Bacalar, Member of Design Hotels

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A bathroom with a window view of a lush garden. - La Valise Bacalar, Member of Design Hotels (Xul-Ha)
Exterior - La Valise Bacalar, Member of Design Hotels (Xul-Ha)
A wooden deck with white cushions and a small table, overlooking clear turquoise water. - La Valise Bacalar, Member of Design Hotels (Xul-Ha)
A spacious bedroom with a large bed, wooden beams, and large windows. - La Valise Bacalar, Member of Design Hotels (Xul-Ha)
A wooden deck with a pool, a bed, and a view of the surrounding greenery. - La Valise Bacalar, Member of Design Hotels (Xul-Ha)
Luxury
5.0 star property
8.4

Very good

Luxury hotel near Lake Bacalar

Consider a stay at Boca de Agua Bacalar A Member of Design Hotels and take advantage of free cooked-to-order breakfast, a terrace, and a coffee shop/cafe. Active travelers can enjoy ecotours, paddleboards, and snorkeling at this hotel. Treat yourself to spa services, such as a facial, a Swedish massage, or a body treatment. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Room options

About the neighborhood

Located in Xul-Ha, Boca de Agua Bacalar A Member of Design Hotels is near the airport and on a private beach. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Payo Obispo Zoo and Santuario del Manati are also worth visiting. Looking to get your feet wet? Sailing, boat tours and swimming adventures can be found near the property. Visit our Xul-Ha travel guide
Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    3 min drive - 1.6 miles
  • A calm lake with lily pads and trees reflecting on the water's surface.
    Cenote Azul
    7 min drive - 7.1 miles
  • A tropical beach with clear turquoise water, palm trees, and a wooden structure.
    Cenote Cocalitos
    9 min drive - 8.0 miles
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    13 min drive - 10.2 miles
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    14 min drive - 10.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    25 min drive

Restaurants

  • Siete By Habitas Bacalar
    7 min drive
  • Casa Laguna By Azulea
    9 min drive
  • Blu Beach Club
    9 min drive
  • Vicaro Bacalar
    10 min drive
  • Turquesa Beach Club
    9 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkeling
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 percent

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Boca de Agua Bacalar A Member of Design Hotels have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:30 PM.

Is Boca de Agua Bacalar A Member of Design Hotels pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Boca de Agua Bacalar A Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Boca de Agua Bacalar A Member of Design Hotels?

Check-out is at noon.

Does Boca de Agua Bacalar A Member of Design Hotels provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 90 per vehicle applies.

Where is Boca de Agua Bacalar A Member of Design Hotels located?

Situated near the airport, this luxury hotel is 1.1 mi (1.8 km) from Lake Bacalar and within 6 mi (10 km) of Cenote Azul and Laguna Milagros. Cenote Cocalitos and Cenote Esmeralda are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Boca de Agua Bacalar A Member of Design Hotels Reviews

8.4

Very Good

9.0

Cleanliness

8.6

Amenities

8.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 49 out of 77 reviews
Rating 8 - Good. 8 out of 77 reviews
Rating 6 - Okay. 9 out of 77 reviews
Rating 4 - Poor. 4 out of 77 reviews
Rating 2 - Terrible. 7 out of 77 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful hotel in an amazing location. Great food and great service.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was so incredible and friendly. Wonderful food, drinks, service. Incredible location and design
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel and even better staff. Truly a magical hotel. If you want a luxurious and relaxing stay, I highly recommend.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boca de Agua is a truly special place. Stunning architecture blended perfectly with nature, peaceful surroundings, and impeccable attention to detail. The staff was warm and attentive, the rooms were beautifully designed, and the overall atmosphere felt serene and luxurious. A unique and unforgettable stay—highly recommend.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 starts all around the service, food and stay were all amazing!
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So incredibly stunning. Great place to slow down and enjoy nature. The lagoon is so special and serene. The hotel has kayaks and paddle boards readily available to use at no additional cost. Take a quick kayak out to the lagoon and feel so refreshed. Food was very good. I just wish they had an indoor restaurant at night.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
5 star setting, 2 star service. Such a shame.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel experiences I have ever had. The property appeared neglected and almost abandoned, with rooms in extremely poor condition and far below what was advertised online. The hotel had a severe mosquito and insect infestation that made it impossible to enjoy the property. My family was constantly bitten, including my son, and we even found insects in the room and on the beds. The situation was not only uncomfortable but also a serious health and safety concern. Throughout our stay, we experienced repeated power outages, no reliable hot water, poor maintenance, and a severe lack of staff available to assist guests. The food was disappointing, with very limited quality and service. Nothing about this hotel matched the photos or descriptions used to market the property. Between the unsafe conditions, insect infestation, electrical issues, lack of cleanliness, and poor service, our stay was completely unacceptable. I would strongly discourage anyone from booking this hotel until these serious health, safety, and maintenance issues are addressed.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comida muy buena , habitación limpia y el personal muy amable … pequeños arreglos a áreas comunes pero nada más
Stayed 4 nights in Aug 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El hotel está precioso y las instalaciones son muy cómodas. Sin embargo el servicio es malo porque el personal no es suficiente para lo grande que es el hotel. Las actividades que “están incluidas” en el hotel son falsas no las hacen. De los platillos del menú hay varios que no tienen disponibles.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ecological hotel in the middle of the jungle. Access to a very swimmable portion of the Bacalar lagoon. Great food. Great environment with lots of natural habitat. A very exciting experience. A must do in Bacalar for those that enjoy nature, wild monkeys, birds, etc. We will come back for sure!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel excelente! Solo que muchos mosquitos pero todo lo demás perfecto!!
Stayed 3 nights in Jun 2026