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Hotel Imperial

Property class: 3

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Photo gallery for Hotel Imperial

A modern interior with wooden partitions, marble walls, and potted plants. - Hotel Imperial (Xalapa)
A hotel room with two beds, a desk with a phone, a chair, and a wall with greenery. - Hotel Imperial (Xalapa)
A hotel entrance with a sign reading "HOTEL IMPERIAL" and multiple flags. - Hotel Imperial (Xalapa)
Reception - Hotel Imperial (Xalapa)
A spacious atrium with a central staircase, a chandelier, and a high ceiling with skylights. - Hotel Imperial (Xalapa)
At Hotel Imperial, you can look forward to free continental breakfast, a business center, and a restaurant. Stay connected with free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard One Double Bed

A modern bedroom with a bed, bedside tables, a chair, a wall-mounted light, and a green leafy wall.

Standard One Double Bed

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Twin Room

A hotel room with two beds, a desk with a phone, a chair, and a wall with greenery.

Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Basic Single Room

A hotel room with a bed, a nightstand, a lamp, a chair, and a desk.

Basic Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Xalapa Centro, a neighborhood in Xalapa, is home to Hotel Imperial. The area's natural beauty can be seen at Los Berros Park and Juarez Park, while Diego Rivera Center and Diego Rivera Gallery are cultural highlights. Ready for a night out? Consider IMAC Xalapa and Texin Events Coatepec. Visit our Xalapa travel guide
Map
Avenida Rafael Murillo Vidal 56, Xalapa, VER, 91060

What's nearby

  • A yellow church with a clock tower and a rose window.
    Xalapa Cathedral
    12 min walk - 0.7 miles
  • Los Berros Park
    3 min walk - 0.2 miles
  • Juarez Park
    12 min walk - 0.7 miles
  • Palacio de Gobierno
    12 min walk - 0.7 miles
  • Paseo de los Lagos Park
    12 min walk - 0.7 miles

Getting around

  • Xalapa Station
    13 min drive
  • General Heriberto Jara Intl. Airport (VER)
    102 min drive

Restaurants

  • Postodoro
    9 min walk
  • Fauna Café Jardín
    7 min walk
  • Antojería Los Portalitos
    4 min walk
  • Fratemo
    5 min walk
  • La Cevichería Culichi & Xalapeña
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant

Restaurants on site

  • Palatino

Things to do

  • TV in common areas

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 249 per pet, per day, plus a deposit of MXN 50 per stay
Welcoming dogs only
1 total (up to 55 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Pet deposit: MXN 50 per stay
  • Pet fee: MXN 249 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Alcohol is not served at this property

Frequently asked questions

Is Hotel Imperial pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 55 lbs per pet. There's a deposit of MXN 50 per stay and a fee of MXN 249 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Imperial?

Check-in start time: 1:00 PM; Check-in end time: 7:00 AM. After-hours check-in is not available.

What time is check-out at Hotel Imperial?

Check-out is at noon.

Where is Hotel Imperial located?

Located in Xalapa Centro, this hotel is within a 10-minute walk of Xalapa Gallery of Contemporary Art, San Jose Church, and Los Berros Park. Callejón del Diamante and Diego Rivera Center are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Imperial Reviews

6.8

7.2

Cleanliness

7.4

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 16 out of 50 reviews
Rating 8 - Good. 8 out of 50 reviews
Rating 6 - Okay. 11 out of 50 reviews
Rating 4 - Poor. 6 out of 50 reviews
Rating 2 - Terrible. 9 out of 50 reviews

Reviews

Verified review

6/10 Okay

BETSABE

Liked: Cleanliness, staff & service, amenities
Mucha humedad, no arreglada en paredes, no hay estacionamiento
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No había agua caliente ni presión en la regadera
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación tiene una ventana que da a la calle y al hacer la limpieza la dejan abierta sin supervisón. Asi la dejan todo el día
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo nos costó mucho trabajo subir las escaleras ya que traíamos un carrito donde estaba mi mascota De lo demás excelente
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Yael Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, no tengo ningún reclamo.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

José

Disliked: Cleanliness, staff & service, property conditions & facilities
No me hicieron la reservación y no me de dieron cuarto. No voy a pagar
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

ANGEL

Disliked: Cleanliness, staff & service, property conditions & facilities
El personal es mal encarado, segun la habitación ya estaba pagada por expedia y me exigian el pago ahi, habitación muy pequeña, baño diminuto, muy mal relacion precio-habitación Al prestarme la plancha me pidieron mi cre
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar sencillo y todo el personal es muy amable, solo que es un lugar con mucho eco y no sé si fue el personal de limpieza, pero se escuchaban sus voces hasta mi habitación y no estaban hablando en volumen fuerte. Excelente para viajar con mascotas.
Stayed 1 night in May 2025
Verified review

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio muchas gracias a la persona que me ayudo a calentar un desalluno era un muchacho muchas. Gracias y muy amable....
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
bien la estancia
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desastre
Stayed 17 nights in Dec 2024
Verified review

10/10 Excellent

Payola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Santander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena elección para viajes emergentes.

La recepción muy lineal, el servicio en restaurante agradable aunque un poco lento ya que solo habia una persona. El cuarto de buen tamaño con los servicios básicos en funcionamiento. Diría que un poco incómodo el colchón pero por el precio acorde. Resaltó la buena limpieza de todo el espacio a ocupar.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Isabel Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me mas me agrado fue el check in fue super facil y rápido, lo que no me agrado del todo es cuando llegue ala habitacion, parecia que las sababas habian sido usadas con anterioridad, me atrevi a oler la sabana y era aceite pero a smple vista parecia algo mas... Tamaño no me gusto del todo lo senti pequeño... Parecua de juguete y en lo personal la vez pasada que asisti me toco una habitacion con mejor proporcion y era igual para fos personas y la cama mas grande..
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Hitzel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista con mala cara, el hotel sucio, la habitación demasiado pequeña, el agua de la regadera congelada no tiene agua caliente, y mucho ruido de gente afuera de la habitación.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

PATRICIA I

Liked: Cleanliness, amenities, property conditions & facilities
Acogedora, excelente ubicación
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Raúl Agustín

Liked: Cleanliness, staff & service, amenities
Excelente ubicación, modernizar las instalaciones, cambiar las camas.
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sin estacionamiento :(

El hotel en general muy bueno solo que hice reservación en línea y ofrecían estacionamiento y la realidad es que no cuentan con él; ese detalle te deja un mal sabor de boca, aun así, ahora que ya sé si volvería.
Stayed 1 night in Dec 2022
Verified review

2/10 Terrible

Demi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones estan mal construidas en desnivel y es dificil para personas de la tercera edad
Verified review

2/10 Terrible

Eduardo Sebastián

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó no tengo en estacionamiento y el baño está súper horrible y súper pequeño.. todo lleno le escalones que apenas si puedes saber en dónde está la regadera lo canales de tv en blanco y negro y ni se diga de la atención del personal.. no sé si tenían sueño o les daba igual atender o no.. y la principio me dieron un cierto que ya estaba ocupado.. tuve que volver a bajar para decirles que había ya maletas en la habitación que me había asignado. Mal todo...
Verified review

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Verified review

8/10 Good

Fredy Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy agradable lo unico que hace que no sea excelente es que no cuenta con estacionamiento de allí en fuera el lugar es muy muy agradable y acojedor
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en una zona céntrica y conveniente. Un gran plus que sea pet friendly.
Stayed 2 nights in Apr 2019
Verified review

6/10 Okay

JORGE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

regular

regular
Verified review

6/10 Okay

JORGE

Liked: Cleanliness, staff & service, room comfort

Buen servicio

Bien en general, la television se ve en blanco y negro