Lodges en Whitwell

“Oh dear - what a poor experience! We weren't going to do a review (which of course is the worst thing that can happen if you're running a business) but the attitude of the owner(?) "Bernard" took the biscuit this morning. Let's start with the online request to contact the hotel which I did - the phone was answered by Bernard and when I politely gave him the requested time for breakfast and the evening meal he said no he couldn't take the details and I would have to do this through their online...

“Buen lugar , cómodo , limpio y muy amables ”

“La estancia fue perfecta.la habitación grande con un buen baño. El servicio impecable; de hecho tuvimos un problema con la tv que no funcionaba y el propio hotel, sin reclamación previa por nuestra parte, nos ofreció una compensación. Una forma de actuar muy honesta y un ejemplo a seguir.”

“Everyone”

“Great place to spend a couple of days. Premises are beautiful, service is the best, views are spectacular. Should not be missed”

“Very friendly with good home cooked food and excellent beers.”

“Very good!”

“Muy bien”

“I was really looking forward to my stay at The Candlesticks. However as soon as I entered, I began to have my doubts. The bar area, where the owner received us, looked particularly shabby and it smelt musty. It was 3pm (an hour after checking-in should have started) and the room wasn't ready. It wasn't such a big deal, but it was another warning sign. I was in a single room, which made a certain saying about a cat spring to mind. The bathroom was fine and the tea/coffee making facilities were...

“Non-contact hotel offering good facilities for stay in Oakham. Comfy bed, very nice washroom and basic appliances. Good value for money”

“Everything about this property was perfect. Lovely clean room with modern power shower beautifully tiled. Lots of little extras such as luxury soap, shower gel, body lotion. Plenty of tea and coffee sachets and a small bottle of milk each day, not to mention the little chocolates and hot chocolate and biscuits. A small fridge with ice box in the room and of course a kettle. They just enjoyed adding those extra touches which make all the difference. The outdoor pool and sunbeds were perfect...

“Está muy bien y el desayuno muy rico”

“Me han tratado de maravilla, especialmente Yolanda que aunque llegue muy tarde me hizo el favor de prepararme algo para cenar. Hotel boito, comodo, limpio y un trato inmejorable.”

“Room not cleaned No new dry towel Hairdryer not working Soaking wet patch on floor wet socks when walking around”