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Residence Inn by Marriott West Springfield

Property class: 3

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Photo gallery for Residence Inn by Marriott West Springfield

An outdoor patio area with a stone fire pit, seating, and a grill. - Residence Inn by Marriott West Springfield (West Springfield)
A hotel room with a kitchenette, a sofa, a desk, and a TV. - Residence Inn by Marriott West Springfield (West Springfield)
A hotel room with a sofa, TV, fireplace, bed, and a small table with bar stools. - Residence Inn by Marriott West Springfield (West Springfield)
A hotel room with a large bed, bedside lamps, a desk, and a TV. - Residence Inn by Marriott West Springfield (West Springfield)
A spacious conference room with a high ceiling, large windows, and a variety of seating arrangements including sofas, chairs, and a round table. - Residence Inn by Marriott West Springfield (West Springfield)
Take advantage of free continental breakfast, a firepit, and dry cleaning/laundry services at Residence Inn by Marriott West Springfield. Stay connected with free WiFi in public areas, and guests can find other amenities such as an outdoor entertainment area and a business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Parking available
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio, 1 King Bed

A hotel room with a bed, a desk, a television, a sofa, a chair, a fireplace, and framed artwork on the walls.

Studio, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

A hotel room with a bed, a sofa, a desk, a chair, a TV, and a fireplace.

Suite, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a kitchenette, a sofa, a desk, and a TV.

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

A hotel room with a sofa, a small table, a desk with two chairs, a TV mounted on the wall, and a bed with a headboard.

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with a sofa, TV, fireplace, bed, and a small table with bar stools.

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, bedside lamps, a desk, and a TV.

Suite, 1 Bedroom

8.8 out of 10
Excellent
(18 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

West Springfield is home to Residence Inn by Marriott West Springfield. Some of the area's popular attractions include Naismith Memorial Basketball Hall of Fame and Six Flags New England. Olympia Ice Center and Eastern States Exposition are also worth visiting. Visit our West Springfield travel guide
Map
64 Border Way, West Springfield, MA, 01089

What's nearby

  • Olympia Ice Center
    10 min walk - 0.6 miles
  • Riverdale Center
    14 min walk - 0.8 miles
  • Riverdale Shops
    19 min walk - 1.0 mile
  • Cinemark West Springfield 15
    3 min drive - 1.4 miles
  • MGM Springfield
    6 min drive - 5.1 miles

Getting around

  • Springfield Union Station
    7 min drive
  • T.F. Green Airport (PVD)
    106 min drive

Restaurants

  • 7 Brew Coffee
    16 min walk
  • Chili's Grill & Bar
    12 min walk
  • Wood-N-Tap
    16 min walk
  • Burger King
    15 min walk
  • Dunkin'
    4 min drive

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 7 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per day (rates may vary)
  • Uncovered self parking fee: USD 7 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0011883250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Residence Inn by Marriott West Springfield have a pool?

Yes, this property has an indoor pool.

Is Residence Inn by Marriott West Springfield pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 125 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 7 per day.

What time is check-in at Residence Inn by Marriott West Springfield?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Residence Inn by Marriott West Springfield?

Check-out is at noon.

Where is Residence Inn by Marriott West Springfield located?

Situated in West Springfield, this hotel is within 1 mi (2 km) of Olympia Ice Center, Riverdale Shops, and Cinemark West Springfield 15. Eastern States Exposition and Holyoke Mall are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Residence Inn by Marriott West Springfield Reviews

8.6

Excellent

8.6

Cleanliness

8.0

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 347 out of 607 reviews
Rating 8 - Good. 133 out of 607 reviews
Rating 6 - Okay. 66 out of 607 reviews
Rating 4 - Poor. 31 out of 607 reviews
Rating 2 - Terrible. 30 out of 607 reviews

Reviews

Verified review

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine. Check in was fast.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Residence Inn! Having what felt like a mini apartment instead of just a hotel room made our trip so much more comfortable. The separate living room and bedroom gave us plenty of space to relax, and everything was spotless, clean, and very comfortable. The complimentary breakfast was one of the best we’ve had, with a great variety of options each morning. The staff was incredibly friendly, welcoming, and helpful throughout our stay. We were also traveling with our cat, and the pet-friendly accommodations made everything so much easier. Even our cat seemed to settle in and enjoy the space! Overall, this hotel made our trip less stressful and much more enjoyable. We would absolutely stay here again and highly recommend it to anyone looking for a comfortable, spacious, and welcoming place to stay.
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing,
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Dontorrio

Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was clean & this helped. We arrived in the evening to no one working the desk. We waited for about 30 minutes to get checked in which after a long day of travel was agonizing. We usually stay Marriotts but this stay has us questioning if we will ever stay at a Residence again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

David

The inn was perfect for our simple in-and-out. We had everything we needed. The staff was efficient, helpful, and pleasant.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean polite and helpful
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. great service
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Dane

Nice room
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were very good. Quiet and clean. Nice hot breakfast. Staff was super friendly!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Bruce D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was nice, felt safe and relaxed. Room was large and very comfortable. Staff was friendly
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Lenilsa

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay. Hotel was clean! Staff was nice. Would definitely stay again!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great breakfast.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff very nice. The first room we were given had a noisy a/c but the clerk graciously assigned another room and it was good.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

VERONICA

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very accommodating, even with our late arrival. The room was clean. Everything was perfect for a good nights rest.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Everything was great about this property! We really appreciated all the amenities.
Stayed 6 nights in May 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Hotel was great. Room was clean and the staff was very friendly. Basketball court was a great bonus!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Amenities
Clean spacious room. Exactly what we needed on this leg of our trip
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely nice staff clean and comfortable
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
This space was awesome and comfortable.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights. The property was always clean and staff was helpful!
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Martha

Liked: Amenities, property conditions & facilities
The room is big and spacious. Had a kitchen and fridge. My only complaint is the pull out bed, the mattress is stained and looks old. Definitely needs to be updated but other than that, it was good.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great value

The stay was wonderful and the rooms are large and a great value. Staff are very friendly.
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. All amenities like outdoor fire pit, pool, basketball court etc were in great working condition. Staff was amazing - super friendly
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and onsite laundry room takes quarters you can get change from hotel desk
Stayed 5 nights in Nov 2024