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Baldwin Inn & Suites, SureStay Collection by Best Western

Property class: 2.5

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains. - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)
A modern hotel with a sign reading "Baldwin Inn & Suites," featuring a large entrance and a parking lot. - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)
A hotel room with a dining area, a living room with a sofa and armchairs, a coffee machine, and a plant. - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)
A modern kitchen with a stainless steel refrigerator, a microwave, and a built-in oven. There is a grey sofa in the living area and a flat-screen TV mounted on the wall. - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)
A compact kitchen with a stainless steel refrigerator, microwave, and dishwasher, wooden cabinets, and a marble countertop. - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)
Located close to Storrowton Village Museum and Eastern States Exposition, Baldwin Inn & Suites, SureStay Collection by Best Western provides free continental breakfast. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

A hotel room with a large bed, a bedside table, a nightstand, a window with curtains, a wall-mounted heater, and a small seating area.

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with a bed, a TV mounted on the wall, a small table, a chair, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, desk, chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds NSMK Larger Room Full Kitchen Living Area Sofabed Work Desk Continental Breakfast

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds NSMK Larger Room Full Kitchen Living Area Sofabed Work Desk Continental Breakfast

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 Queen Beds NSMK Larger Room Sofabed Balcony Living Area Microwave Fridge Continental Breakfast

A hotel room with two beds, a desk, a chair, and a TV.

2 Queen Beds NSMK Larger Room Sofabed Balcony Living Area Microwave Fridge Continental Breakfast

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 Queen Beds NSMK Larger Room Sofabed Living Area Work Desk Microwave Fridge Continental Breakfast

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds NSMK Larger Room Sofabed Living Area Work Desk Microwave Fridge Continental Breakfast

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in West Springfield, Baldwin Inn & Suites, SureStay Collection by Best Western is in the business district and near the airport. Storrowton Village Museum and Naismith Memorial Basketball Hall of Fame are cultural highlights, and some of the area's popular attractions include Eastern States Exposition and Six Flags New England. Looking to enjoy an event or a game while in town? See what's going on at MassMutual Center. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with mountain biking and hiking/biking trails. Visit our West Springfield travel guide
Map
21 Baldwin Street, West Springfield, MA, 01089

What's nearby

  • A carousel with colorful decorations and a tall tower structure.
    Eastern States Exposition
    2 min walk - 0.1 miles
  • A river winding through a densely forested valley with hills on either side.
    Connecticut River
    3 min drive - 1.2 miles
  • Storrowton Village Museum
    2 min walk - 0.1 miles
  • Big E Coliseum
    6 min walk - 0.4 miles
  • West Springfield Town Hall
    4 min drive - 1.8 miles

Getting around

  • Springfield Union Station
    9 min drive
  • Springfield Union Station (ZSF)
    9 min drive

Restaurants

  • McDonald's
    19 min walk
  • Starbucks
    15 min walk
  • Taste Of Lebanon
    2 min drive
  • Charlie's Diner
    2 min drive
  • Memo's Coffee Shop
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay (maximum USD 50 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Baldwin Inn & Suites, SureStay Collection by Best Western pet-friendly?

Yes, Baldwin Inn & Suites, SureStay Collection by Best Western allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 25 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-out is at 11 AM.

Where is Baldwin Inn & Suites, SureStay Collection by Best Western located?

Situated near the airport, this hotel is steps from Storrowton Village Museum and Eastern States Exposition. MassMutual Center and MGM Springfield are also within 3 mi (5 km).

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Reviews

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

7.6

Good

7.8

Cleanliness

7.0

Amenities

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 108 out of 254 reviews
Rating 8 - Good. 59 out of 254 reviews
Rating 6 - Okay. 41 out of 254 reviews
Rating 4 - Poor. 18 out of 254 reviews
Rating 2 - Terrible. 28 out of 254 reviews

Reviews

Verified review

10/10 Excellent

Everton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with how clean the hotel room and property was and it has all the amenities you need ..and the the over night front desk agent was very helpful..I would recommend this place to everyone.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we encountered was very friendly. The property itself was clean but no frills. Continental breakfast was more than adequate. Would stay here again.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Baldwin Inn & Suites. The staff was friendly, welcoming, and always. The location was very convenient, with easy access to nearby restaurants and shopping. Our room was huge, giving us plenty of space to move around. The beds were very comfortable, and we slept great. The room was also clean. Overall, this hotel offered exactly what we needed for an affordable price. We would definitely stay here again when visiting the area.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,staff was nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was never able to check in. No staff available
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Duong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and comfortable.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC OK Staff friendly Parking Very Good
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Essentially if you are going to the Big E. Only 10 minutes from Mass Mutual Center and MGM. Rooms have been remodeled recently.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jennie

Liked: Cleanliness, property conditions & facilities
Staff was awesome from check in to check out. Rooms were spacious.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Narda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on our visit to our daughter’s university. Spotless, neat and comfortable. We will probably be back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kasandra

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed from Friday to Monday morning and I really enjoyed my stay housekeeping lady was very nice and Quinzel and this other guy that worked this morning not sure his name (4/20 a.m worker) he very nice, I will definitely stay here again probably even make it my stay when I come monthly to MA. Thank you all for your kindness and cleanliness.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
The people at the front counter were very friendly and helpful. The rooms were spacious, clean, and well maintained. We will definitely be staying here again!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities
Room was clean, staff very friendly
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Justine

Liked: Cleanliness, staff & service, amenities
Pets were welcomed. Descent amount of parking.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Tomarie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room.
Stayed 5 nights in Dec 2025
Verified review

6/10 Okay

Walter

Liked: Staff & service
Disliked: Amenities
If you want to use the tv in the room you have to log in to your account with. Hulu, nexflex, or something like that. Or use you tube. No cable. Clean newly renovated. There construction going on around the hotel. The road is rough.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a horse show and the staff and location was awesome
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was huge and the front desk staff was wonderful
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to Big E
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, good mattress. Not fancy or plush, but perfect for a one or two night place to land while attending events at the Big E.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the moment breakfast isn’t being served but not a big deal, parking was very easy and close to the entrance not much walking having to be done, staff was very friendly and accommodating the place was very clean and very quiet definitely worth the money in my opinion looking forward to staying again
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Newly updated. Room was clean and the staff was friendly. Good price for the stay!
Stayed 2 nights in Oct 2025