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Holiday Inn Express & Suites Rochester Webster by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Rochester Webster by IHG

A Holiday Inn Express building with outdoor seating and a well-lit facade. - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
A hotel room with a bed, a sofa, a desk, and a chair. - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
A modern restaurant with high tables and blue chairs, a bar area, and a stone fireplace. - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
A large indoor swimming pool with clear lane markings, surrounded by lounge chairs and a changing area. - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
A Holiday Inn Express hotel with a brick facade, multiple windows, and a covered entrance. - Holiday Inn Express & Suites Rochester Webster by IHG (Webster)
Consider a stay at Holiday Inn Express & Suites Rochester Webster by IHG and take advantage of a free breakfast buffet, dry cleaning/laundry services, and a 24-hour gym. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

A hotel room with two beds, a microwave, a desk, and a door.

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, a desk, a microwave, and a window.

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a microwave, a refrigerator, a desk, and a chair.

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(58 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a bed, a microwave, a refrigerator, a desk, and a chair.

Standard Room, 1 King Bed, Accessible (Communications)

9.6 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with a bed, a desk, a microwave, and a window.

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(65 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Additional Living Area)

A kitchen with wooden cabinets, a stainless steel sink, a microwave, and a lighted countertop.

Suite, 1 King Bed (Additional Living Area)

9.6 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite

A hotel room with a bed, a sofa, a desk, and a chair.

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Accessible Bathtub (Communications)

A hotel room with a bed, a desk, a microwave, and a window.

Standard Room, 2 Double Beds, Accessible Bathtub (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 2 Double Beds (Additional Living Area)

A hotel room with a bed, a sofa, a desk, and a chair.

Suite, 2 Double Beds (Additional Living Area)

9.0 out of 10
Wonderful
(12 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Communications)

A hotel room with a bed, a sofa, a desk, a chair, a small table, a sink, and a window.

Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Webster, Holiday Inn Express & Suites Rochester Webster by IHG is in the entertainment district and near the airport. George Eastman Museum and Memorial Art Gallery are cultural highlights, or if an activity is on the agenda, check out Strong. Eastview Mall is another place to visit that comes recommended. Visit our Webster travel guide
Map
860 Holt Rd, Webster, NY, 14580

What's nearby

  • A forest with tall trees and sunlight filtering through.
    North Ponds Park
    2 min walk - 0.1 miles
  • A flagpole with an American flag in a grassy area with autumn trees and a building in the background.
    Veterans Memorial Park
    2 min drive - 0.9 miles
  • A colorful indoor play area with climbing walls, a playhouse, and various toys and games.
    Strong
    28 min drive - 13.6 miles
  • Towne Center at Webster
    11 min walk - 0.6 miles
  • Eastview Mall
    31 min drive - 20.4 miles

Getting around

  • Rochester Station
    18 min drive
  • Greater Rochester Intl. Airport (ROC)
    26 min drive

Restaurants

  • McDonald's
    12 min walk
  • Bill Gray’s Webster
    3 min drive
  • Wendy's
    2 min drive
  • Starbucks
    3 min drive
  • 7-Eleven
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free area shuttle

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2,002 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite premium channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express & Suites Rochester Webster by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Holiday Inn Express & Suites Rochester Webster by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Holiday Inn Express & Suites Rochester Webster by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express & Suites Rochester Webster by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Rochester Webster by IHG located?

Situated near the airport, this hotel is within 12 mi (20 km) of George Eastman Museum, Memorial Art Gallery, and Strong. Eastview Mall is 14.4 mi (23.2 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Rochester Webster by IHG Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 744 out of 1003 reviews
Rating 8 - Good. 171 out of 1003 reviews
Rating 6 - Okay. 49 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and breakfast was one of the better ones I have experienced st a Holiday Inn
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, ample breakfast, good price.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean and great service. The included breakfast was a nice bonus.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, the whole staff was pleasent
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The staff were friendly, breakfast was delicious and the room was incredibly comfortable. The hot tub was relaxing with some powerful jets giving us the best massage. The only thing I didn’t enjoy was the pool. The ad said the pool was heated, so it was a bit disappointing discovering it was cold.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Convenient to local shops and restaurants.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. The front desk staff went above and beyond to make our stay enjoyable. My grandson broke a small glass jar with his vacation money that belonged to him and they rushed to clean it up and even gave him a new jar. They also went out of their way to find out what brand the mattresses were when I asked because I wanted go buy one when I got home. The pool and hot tub were great. Our room with the small separate area with a sofa was huge. We felt so welcomed there by everyone.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room! Most of the property very well maintained
Stayed 6 nights in Jul 2026
Verified review

6/10 Okay

Samantha

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel is located next to a nature trail and a few ponds so that was nice. The breakfast provided was good, they had a decent amount of options available. Unfortunately, for the price I paid for the room I expected a clean bathroom. The toilet and shower were definitely neglected. The hotel staff did address it promptly. Hopefully that was just a fluke occurrence because it did seem nice there.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay, staff always polite and friendly, would recommend this place always, my go to place when visiting family in Rochester, just 3 miles from the lake, always fun,fun.😀😀
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again. Found one small unidentified bug in bathroom, otherwise room was clean, modern and spacious. Bed and pillow were comfortable. Rest of hotel was clean and modern. Free buffet breakfast was OK. Elevators were quick. Surrounding area was nice. Parking was spacious.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Great Breakfast options! Enjoyed the stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Barbrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly upon arrival. Room was clean and comfortable. Loved we were by a park and could walk. Grandkids loved the pool. Breakfast was great.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. Nice free breakfast. Seating was limited at breakfast, but there were also people using the breakfast area as a social lounge after they were done eating. Room was large enough for 3 of us traveling and was clean.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the price! It was well-staffed and clean. The only minor complaint is that they kept running out of towels at the pool. Loved the lobby coffee machine!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd stay at Webster holiday inn and I really like that it’s very clean. I also enjoy the quiet hours in the evening, after traveling 5.5 hrs I love being able to relax and sleep peacefully.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we’ve stayed in. Photos were exactly as the hotel was if not better in person. Staff was incredible. Room was more spacious than it appeared. Pool room was stunning with the windows and lovely grounds. My only complaint would be the pool was too cold for me and I hate to even complain about that bc the stay far exceeded our expectations. Breakfast was awesome. Our kids LOVED the pancake machine. Super cool. We will absolutely come back next year when we visit the Strong Museum of Play.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, large room, enjoyed the pool Only negative, our room was next to the outside door, which was noisy opening and closing
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very clean, nice environment
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Cherish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite there being a short term issue with the hot water while we were the stay was great! Staff was kind and helpful and very apoplectic about the water. They had the hot water back on the next morning.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Bobbi

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay. Clean rooms, friendly staff, and breakfast was good.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and clean hotel. Rooms were clean and comfortable. Pool was a great size and fun for the kids. Close to shopping and restaurants. Staff was always helpful . Would definitely stay here again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short stay , we had zero complaints. The staff was very accomodating and friendly !
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place over all! I would love to see 100% cotton sheets used…more comfortable & breathable!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was very clean and it was relaxing to sit in the hot tub before bed after traveling. I would definitely recommend this hotel!
Stayed 1 night in Feb 2026