Never Stayed...FILTHY
We arrived Friday excited for a great weekend getaway, but unfortunately our experience started off terribly. When we arrived to check in, our room was not ready. We were told it would be prepared while we were out, and since our key wasn’t working, staff told us they would let us into the room when we returned.
When we first saw the room, it was absolutely disgusting. It honestly looked like it hadn’t been cleaned in months. I didn’t even want to put our belongings down. Apparently, it was one guy there with his two kids, and he claimed the staff had quit. Honestly, I don’t even think there was any staff at all.
Later that night, we went back to the office so they could open the room for us… only to find someone else already sleeping in it. 😳
The staff then attempted to offer us another room, but that room wasn’t ready either. We were told, “Let me change the sheets,” but the condition of that room was just as bad. At that point, we were beyond frustrated.
By the end of the night, we were exhausted, upset, and completely over the situation. We ended up driving all the way home and didn’t make it back until 4:45 in the morning.
Now I’m trying to get a refund since we never even stayed there. The guy told us he would refund us, but now nobody answers the phone. The number keeps giving a busy signal, the number on the receipt is no longer in service, and even Expedia hasn’t been able to get ahold of them.