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Fairmont Empress

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Photo gallery for Fairmont Empress

A waterfront hotel with a large building, a flag, and boats docked in the water. - Fairmont Empress (Victoria)
Property video
A rooftop terrace with a fire pit, seating, and a view of the cityscape at sunset. - Fairmont Empress (Victoria)
A bar area with a central bar, multiple seating arrangements, and ornate ceiling details. - Fairmont Empress (Victoria)
A grand interior with a central staircase, large windows, and a hanging sculpture. - Fairmont Empress (Victoria)
Luxury
4.5 star property
9.2

Wonderful

Harbor retreat in Victoria

Majestic harbor views frame the historic Fairmont Empress, where afternoon tea service is a celebrated Victoria tradition. The indoor pool and spa offers serenity after exploring downtown. Gold Floor guests enjoy exclusive lounge access with panoramic vistas and personalized service.

Popular amenities

  • Air conditioning

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Fairmont City View 2 Double

A hotel room with two beds, a desk, a chair, and a view of the city.

Fairmont City View 2 Double

8.8 out of 10
Excellent
(120 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe City View 2 Queen

A hotel room with a large bed, a desk, a television, and a view of the city.

Deluxe City View 2 Queen

9.0 out of 10
Wonderful
(61 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Harbour View 1 King

A hotel room with a large bed, a sofa, a coffee table, and a view of the city.

Fairmont Gold Harbour View 1 King

9.6 out of 10
Exceptional
(33 reviews)
  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont City View 1 Queen

A hotel room with a large bed, two bedside tables, a chair, a bench, and a patterned wallpaper.

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(107 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View 1 King

A hotel room with a large bed, two bedside tables with lamps, a desk with two chairs, and a view of the city through the windows.

Deluxe City View 1 King

9.2 out of 10
Wonderful
(41 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

A spacious hotel room with a large bed, a desk, a chair, and a television.

Fairmont Gold City View 1 King

9.4 out of 10
Exceptional
(24 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

A hotel room with a large bed, a chair, a desk, and a lamp.

Junior Suite City View 1 King

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont City View 1 King

A hotel room with a large bed, a desk, a chair, a television, and a window with curtains.

Fairmont City View 1 King

9.2 out of 10
Wonderful
(177 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

A hotel room with a large bed, a desk, a television, and a view of the city.

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite City View 1 King

A modern hotel room with a desk, chair, sofa, and a view of the cityscape through large windows.

Executive Suite City View 1 King

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

A modern bathroom with a glass-enclosed shower, a white toilet, and a vanity with a mirror and sink.

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(13 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 2 Queen

A modern bathroom with a glass-enclosed shower, a white toilet, and a vanity with a mirror and sink.

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(12 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

A modern hotel room with a sofa, armchairs, a coffee table, a lamp, and a TV.

Fairmont Gold One Bedroom Suite City View 1 King

9.6 out of 10
Exceptional
(10 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe Harbour View 1 King

A hotel room with a large bed, a sofa, a coffee table, and a view of the city.

Fairmont Gold Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(11 reviews)
  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

A hotel room with a large bed, bedside lamps, a bench, a chair, and a view of the city.

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(36 reviews)
  • Harbor view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

A hotel room with a large bed, a desk, a television, and a view of the city.

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(25 reviews)
  • Harbor view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

A hotel room with a large bed, a desk, a chair, a television, and a lamp.

Fairmont Gold City View 1 Queen

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

A modern living room with a sofa, armchairs, a coffee table, and a fireplace.

Fairmont Gold Harbour View Executive Suite 1 King

  • Harbor view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Harbour View 1 King

A modern hotel room with a desk, chair, sofa, and a view of the cityscape through large windows.

Signature Harbour View 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • Harbor view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View 2 Queen

A hotel room with a large bed, bedside lamps, a bench, a chair, and a view of the city.

Deluxe Harbour View 2 Queen

9.0 out of 10
Wonderful
(4 reviews)
  • Harbor view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Victoria Harbour and Victoria Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Market Square and Chinatown. Traveling with kids? Don't miss Victoria Bug Zoo and Butchart Gardens. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Guests love the hotel's location for the sightseeing. Visit our Victoria travel guide
Map
721 Government St, Victoria, BC, V8W1W5

What's nearby

  • A historic building with a prominent clock tower and a covered entrance labeled "Bastion Square."
    Government Street
    1 min walk - 0.0 miles
  • A large building with a red banner advertising the Royal BC Museum and IMAX Theatre.
    Royal BC Museum
    3 min walk - 0.2 miles
  • A glass-domed structure with a staircase leading up to it, located at the corner of a street with a traffic light and pedestrian crossing.
    Victoria Conference Centre
    3 min walk - 0.2 miles
  • A grand building with a large fountain in front, featuring multiple domes and illuminated windows.
    British Columbia Parliament Building
    3 min walk - 0.2 miles
  • A busy street with traditional architecture, including a colorful gate and a tall pillar with intricate designs.
    Chinatown
    12 min walk - 0.7 miles

Getting around

  • Victoria Intl. Airport (YYJ)
    32 min drive

Restaurants

  • Milestones
    2 min walk
  • The Sticky Wicket Bar & Restaurant
    6 min walk
  • Browns Socialhouse Victoria Falls
    4 min walk
  • The Old Spaghetti Factory
    4 min walk
  • Q At The Empress
    1 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 39 per day; includes in/out privileges)
  • Valet parking on site (CAD 53 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (22,600 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No elevator

More

  • 8 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1908
  • Comprehensive food waste policy
  • Designated smoking areas
  • Edwardian architecture
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 39 per day (in/out privileges)
  • Valet parking fee: CAD 53.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have elevators
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 5:00 AM–11:00 PM.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for CAD 39 per day. Valet parking is available for CAD 53.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

This family-friendly Victoria hotel is located on the waterfront, within a 5-minute walk of Maritime Museum of British Columbia, British Columbia Parliament Building, and Victoria Bug Zoo. Victoria Harbour and Market Square are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fairmont Empress Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 2256 out of 2967 reviews
Rating 8 - Good. 403 out of 2967 reviews
Rating 6 - Okay. 191 out of 2967 reviews
Rating 4 - Poor. 65 out of 2967 reviews
Rating 2 - Terrible. 52 out of 2967 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the staff was amazing.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, suite was a great amount of space.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Nice pool and gym. Beautiful grounds.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,food and clean rooms excellent!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and accommodating.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although not the cheapest place in town the Empress met all expectations and provided good value. Would definitely stay here again.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic beautiful hotel is well worth the visit. The location and grounds are phenomenal. So glad we stayed there!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, Special place to stay in Victoria. Beautifully preserved history with modern amenities and thoughtful, competent service. Wonderful.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a treat to stay at the Empress for a couple of nights! You can’t beat the location!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always look forward to our stays at the Empress and the staff go out of their way to make every guest feel so cared for. One highlight this year was breakfast at The Bengal. This beautiful, historic space has a special place in our hearts. Wonderful location, amenities, staff & service; it's one of a kind.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and historic! Incredible dining. We will be back!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to beat the Fairmont, just beautiful property, clean, excellent staff.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Convenient location. Good place to stay in the downtown area.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gold floor well worth it for the extras you get. The large veranda with propane heaters watching the sunset was a highlight.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, incredible location and fantastic staff, highly recommended
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful hotel. Enjoyed our stay!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive property to stay at but that is forgiven by the level and quality of service, food and beverages offered throughout the hotel.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, relaxing stay at the Fairmont Empress. Perfect location, beautifully appointed rooms, comfortable beds and highly professional, friendly staff make for an excellent weekend away in Victoria. My only regret is that we couldn't stay longer.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, staff and amenities with a great atmosphere.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the empress. Staff was wonderful! I enjoyed the amenities and afternoon tea as well My only complaint rooms could use some upgrades. I had to change rooms because of this
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in all respects. The staff was amazingly helpful.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great! The gold team excellent service and the gold lounge was excellent!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly staff. Hand a great time with our puppy!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, room, and we loved the automatic turn down service. The hotel staff were helpful and friendly, and it's the perfect location to walk everywhere. We'll definitely return again.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was incredible! Very well appointed and had everything to make our stay perfect. The breakfast buffet was extensive. Then there were snacks all day with complimentary non-alcoholic drinks. There was also a great “ honor system” bar available all day. High tea was also served daily. The location was perfect. The water taxis, ferry and sea planes were right across the street and the pedestrian shopping area was adjacent to the hotel. Couldn’t have had a better time.
Stayed 2 nights in Sep 2026