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Capital CityCenter Hotel

Property class: 3

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Photo gallery for Capital CityCenter Hotel

A modern hotel lobby with black leather sofas, a glass coffee table, and a large window offering a view of the street and greenery outside. - Capital CityCenter Hotel (Victoria)
An outdoor seating area with red chairs and tables, surrounded by potted plants and a hanging flower arrangement. - Capital CityCenter Hotel (Victoria)
A hotel room with a large bed, bedside lamps, and a wardrobe. - Capital CityCenter Hotel (Victoria)
A rooftop pool area with lounge chairs, tables, and umbrellas. - Capital CityCenter Hotel (Victoria)
A hotel room with a sofa, a chair, a small table, a lamp, and a framed picture on the wall. - Capital CityCenter Hotel (Victoria)
Near Victoria Clipper Ferry Terminal and Victoria Harbour, Capital CityCenter Hotel provides a poolside bar, a terrace, and a coffee shop/cafe. The on-site American cuisine restaurant, Scallywags Eatery, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed, Kitchenette

A kitchen with a microwave, coffee maker, and a black induction cooktop.

Standard Room, 1 King Bed, Kitchenette

  • 23 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds, Kitchenette

A kitchen with a microwave, coffee maker, and a black induction cooktop.

Standard Double Room, 2 Double Beds, Kitchenette

  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom, Kitchenette

A compact, modern interior with a sofa, a small table, and a bench.

Deluxe Suite, 1 Bedroom, Kitchenette

  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Studio Suite, Courtyard View, Courtyard Area

A kitchen with dark wooden cabinets, a stainless steel sink, a microwave, and a refrigerator.

Deluxe Studio Suite, Courtyard View, Courtyard Area

  • 33 sq m
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed, Refrigerator & Microwave

  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave

A neatly made bed with a brown throw blanket, two bedside lamps, a nightstand with a phone, and a framed picture on the wall.

Standard Room, 1 King Bed, Refrigerator & Microwave

  • 23 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

A hotel room with two beds, a nightstand, a lamp, and a framed picture on the wall.

Standard Double Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Downtown Victoria, a neighborhood in Victoria, Capital CityCenter Hotel is in the entertainment district. Victoria Harbour and Victoria Clipper Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Royal BC Museum and Butchart Gardens. Victoria Bug Zoo and Maritime Museum of British Columbia are also worth visiting. Discover the area's water adventures with kayaking and sailing nearby, or enjoy the great outdoors with ecotours and skydiving. Visit our Victoria travel guide
Map
1961 Douglas St, Victoria, BC, V8T4K7

What's nearby

  • A bustling outdoor market with stalls, tents, and a historic building in the background.
    Government Street
    1 min walk - 0.1 miles
  • A stone lion statue under a colorful archway with a restaurant sign in the background.
    Chinatown
    4 min walk - 0.3 miles
  • A building with a 'save on food' sign and a large funnel-shaped structure.
    Save-On-Foods Memorial Centre
    6 min walk - 0.4 miles
  • A brick building with a green awning and a sign that reads "Green Cuisine Vegetarian Restaurant".
    Lower Johnson Street
    6 min walk - 0.4 miles
  • A street with colorful buildings, including a blue building with a sign for a paper box building and a brown building with a sign for Grand Central.
    Market Square
    7 min walk - 0.4 miles

Getting around

  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    5 min drive

Restaurants

  • Cafe Malabar
    4 min walk
  • Rabbit Rabbit
    3 min walk
  • Dairy Queen
    5 min walk
  • QV's
    6 min walk
  • Varsha
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 6 to 15 for adults and CAD 6 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Scallywags Eatery
  • Splash Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 1961
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 15 per pet, per day, plus a deposit of CAD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 6 to 15 for adults, and CAD 6 to 15 for children
  • Pet deposit: CAD 100.00 per stay
  • Pet fee: CAD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Capital CityCenter Hotel have a pool?

Yes, this property has an outdoor pool.

Is Capital CityCenter Hotel pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 50 lbs per pet. There's a deposit of CAD 100.00 per stay and a fee of CAD 15 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Capital CityCenter Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Capital CityCenter Hotel?

Check-out is at 11 AM.

Does Capital CityCenter Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Capital CityCenter Hotel located?

Located in Downtown Victoria, this hotel is within 1 mi (2 km) of Government Street, Victoria Harbour, and Royal BC Museum. Victoria Clipper Ferry Terminal is 1.3 mi (2.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Capital CityCenter Hotel Reviews

8.2

Very Good

8.4

Cleanliness

8.2

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 328 out of 1000 reviews
Rating 8 - Good. 474 out of 1000 reviews
Rating 6 - Okay. 127 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

Reviews

Verified review

8/10 Good

Edward

Liked: Cleanliness, staff & service, room comfort

Good value for money

Value for money property is a great choice. Area is on the fringe of rough although walkable to harbour and Chinatown.
Stayed 3 nights in Aug 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very quiet at the hotel. Staff friendly. Very close to everything I needed.
Stayed 7 nights in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay with a parking spot ! Also closer to many attractions in victoria !
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Room was a bit smoky and the overall condition of things was pretty run down.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

kc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and spacious room. The bed was clean and comfy
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
I had issues with my door and was in a rush to go to event and my door wouldnt lock. So i asked and was told to leave it until maintenance came. I refused so i was moved room but didnt feel like the staff cared
Stayed 2 nights in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Excellwnt value for location. Batheoom has a batural flow vent which means,cold outsode, cold inside bsthroom. Very very very good value for Vicotora
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and excellent location.clise to downtown and events at the Save On Foods Centre.
Stayed 3 nights in Mar 2020
Verified review

6/10 Okay

Kay

Liked: Staff & service
Disliked: Cleanliness, amenities
The property was outdated and the room wasn't clean. Overall i'd give this motel a 2 star but again it is a motel so lower your expectations. The man at check in was very nice and friendly making it a pleasnt check in experience. The area is probably better in peak season, I was told to be mindful of my car and belongings and to beware or certain areas due to lots of homeless and drug addicts, that made me very uneasy. I only stayed for 1 night and thats all I would recommend especially if you're travelling alone. Might be a better option for peak summer months when there are lots of tourists and other people around.
Stayed 2 nights in Mar 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very bad. Actually there was almost no device or help available at all. Receptionist at check in was incredibly rude, no help with bags, no room service or wifi (is there any hotel that doesn’t have wifi now?!). I expected waaaaaay more for the price I paid.
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Upgraded our room and had amazing service. Will definitely return and reccomend this hotel.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staff, clean rooms, but paper-thin walls

Nice staff. Centrally located with clean rooms. The shower temperature was not well regulated (from scalding to cold) at 6 am. The walls were paper thin! Our neighbour was chatting in a moderate tone until 2 am, and we could hear their entire conversation (while trying to sleep). Not sure I will stay again if I have a work engagement in the morning.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend!

Comfy bed!! Nice staff, quiet rooms!
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, the only minor issue was that the heater made quite a bit of noise
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Taona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very nice and affordable! Best omette ever at the onsite restaurant
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice room but uncomfortable bed

We like the room for the space but unfortunately the bed was super uncomfortable which is unusual for this hotel given it was one of their best rooms.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Priced well, stayed 5 days. Staff helpful, parking is decent, wifi works well. Beds comfortable
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is walking distance to downtown, there is free parking across the street, good bed, the heater is hard to control , with a set point of 70 the room still over heated to what felt like 80 and it did run most of the night until I turned it of. Overall good for the price , but there were numerous large dogs in the hallways, so if you have allergies I would not stay here.
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee in the room is very good. The air-conditioner is a little bit too noisy.
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Not the best hotel. Good for the price but bed was very uncomfortable. Will not go back.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Debbiegal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are always friendly and accomadating. The restaurant and pub are always good and the service is fast and friendly.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean, centrally located hotel but they requite a $200 deposit which is not stated when booking.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. I had a car and they had free parking across the street in a small parking lot which was a huge bonus. I’ve stayed closer to downtown before and paid a lot for parking. The room was clean and spacious. When I had a problem with the phone not working the fixed it straight away. The staff very friendly. The bar was super friendly and the lady who worked there plus the locals who also visit made me very welcome as I was traveling alone. The menu in the restaurant for breakfast was great and again the staff were super helpful and friendly. I would stay here if I were to visit Victoria again.
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean newly renovated room for a great price
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

kate

Disliked: Cleanliness, staff & service, property conditions & facilities

Not a good time this time

Was in cor a surgwry from out of town and needed a room that was easily accessible. It was a great room but my family and I wanted a tub as opposed to a wheelchair shower (which was lovely to be sure). Was however moved to a room that had a dirty, very yellow tub in it. There was very poor access to outlets, and when I moved the bedside table a little to get to one, there was a used tampon applicator and other disgusting items there. Worse was that it was so far from the elevator or exit that O could.not get out. I got faint and had to be assisted back. There was no wheelchair or even a luggage trolly so had to be pulled back on trash bags. Luckily they were at least clean. This led to having to stay another night as I could not .ake it out the door. I loved my previous stays but don't see myself doing it again, though some of your staff are very good.
Stayed 2 nights in Jan 2020