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Hotel Imperial

Property class: 3

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Photo gallery for Hotel Imperial

A balcony with a patterned floor, a view of a historic building with a tower, and a street with trees and a bench. - Hotel Imperial (Veracruz)
A spacious lobby with marble flooring, a grand staircase, and classic furniture. - Hotel Imperial (Veracruz)
A grand staircase with a wooden handrail and black balusters, leading to a landing with a chandelier. - Hotel Imperial (Veracruz)
A street lined with buildings, outdoor seating, and trees. - Hotel Imperial (Veracruz)
An indoor swimming pool with clear water, surrounded by chairs and a stone wall with arches. - Hotel Imperial (Veracruz)
Near Zócalo and Veracruz Cathedral, Hotel Imperial provides laundry facilities, a bar, and a restaurant. Guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE DELUXE

  • Sleeps 4

DOUBLE DELUXE KING BED

  • Sleeps 4

Double or Twin DELUXE TWO BEDS

  • Sleeps 6

JUNIOR SUITE WITH BALCONY

  • Sleeps 5

JUNIOR SUITE STANDARD

  • Sleeps 5

Room TWO BEDS

  • Sleeps 10

Room DELUXE

  • Sleeps 10

SUITE DELUXE

  • Sleeps 8

About the neighborhood

Located in Veracruz, Hotel Imperial is in the city center. Plaza Las Americas Shopping Mall and Flea Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mocambo Beach and Veracruzano Coral Reef System National Park. Centro Cultural Atarazanas and Naval Historical Museum are also worth visiting. Visit our Veracruz travel guide
Map
Calle Miguel Lerdo #153, Col. Centro, Veracruz, VER, 91700

What's nearby

  • A historic plaza with colonial architecture, palm trees, and a prominent church tower.
    Zócalo
    1 min walk - 0.1 miles
  • A plaza with a large white building featuring domes and a bell tower, surrounded by palm trees and street lamps.
    Veracruz Cathedral
    2 min walk - 0.1 miles
  • A historic fort with a bell tower, a ramp leading to the entrance, and a calm sea in the background.
    Veracruz Harbour
    5 min walk - 0.3 miles
  • A large open plaza with a historic building featuring a clock tower and a tall modern structure with a sloped roof.
    Malecón de Veracruz
    5 min walk - 0.3 miles
  • A naval museum with white statues of sailors and a large emblem on the wall.
    Naval Historical Museum
    7 min walk - 0.4 miles

Getting around

  • General Heriberto Jara Intl. Airport (VER)
    28 min drive

Restaurants

  • Bar El Estribo
    1 min walk
  • Restaurant Bar Regis
    1 min walk
  • Gran Café del Portal
    1 min walk
  • La Fonda De Las Gordas
    2 min walk
  • Restaurant Bar Prendes
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1794
  • Colonial architecture
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Parking height restrictions apply

Frequently asked questions

Does Hotel Imperial have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Imperial pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Imperial?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Imperial?

Check-out is at noon.

Where is Hotel Imperial located?

Located in Malecon, this hotel is steps from Zócalo and Veracruz Cathedral. Veracruz Harbour is 0.7 mi (1.1 km) away.

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Reviews

Hotel Imperial Reviews

7.4

Good

7.6

Cleanliness

8.2

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 152 out of 416 reviews
Rating 8 - Good. 108 out of 416 reviews
Rating 6 - Okay. 66 out of 416 reviews
Rating 4 - Poor. 37 out of 416 reviews
Rating 2 - Terrible. 53 out of 416 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water, TVs didn't work, noisy until midnight every night, no internet, elevator didn't work for 3 days and we were on the third floor This is a 330 year old building, and it really needs to be renovated. The staff were nice, and the rooms were clean. The location is excellent---right on the zocalo. It is not comfortable and is lacking in so many ways.
Stayed 10 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re nice place will recommend
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People who work there are very polite and kind.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Lovely staff
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice but is noise because the ubication, great place high recommended
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, charming stay

Very charming hotel! I loved the old, antique feel, upgraded with some modern touches. The overall historical feel was preserved, and the nice modern touches in the bathroom blended in, without taking away from the old charm. Service was also excellent - all of the women at the reception desk were super nice and friendly.
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
EXCELENTE
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great foo ok overall i well recommended .
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Cleaning could be better.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was hard to find. I am lucky to speak Spanish because I had to ask around town to find the streets. I recommend to call the front desk upon arrival to ask for the parking address. Please advice people to find the “Registro Civil” building, when I searched the name and number of the street, Google maps and Waze showed 5 different spots.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

It is located on the center square of town. I could not get any balcony suites, she said they were not available at the time. The bathroom faucet was loose and ready to fall off. We had to play with it to keep it flowing. The shower door/to wall had mold. The beds were comfy. The staff was friendly. Because it sits next to many restaurants it is loud at night. I can tolerate one night but not more than that.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Disliked: Cleanliness
Great location but the hotel was empty and not clean. We had three rooms, one of the rooms had chips under the bed, the other room seemed like it was being renovated it had touch up paint covering the mold and the toilet bowls and showers were awful in all three rooms
Stayed 4 nights in Nov 2024
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
We choose a room with balcony according to the web side of expidia with the price expidia show then when try to get the room they say the price was wrong and they gives us a different room
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in May 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Very good location but old building that need an update!!! Rooms with humidity smell!!! Elevators does not work all the time… price ok but could improve service and facilities
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not what is shown on the pictures. Rooms smell and it feels dirty. Staff is not friendly nor help. We had to take our own baggage down to the room and out to the car. Will never stay there again.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación cómoda y amplía
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación está muy hermosa con cama king size
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciónes en buen estado, todo se encuentra muy cerca y accesible
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Amenities
La habitacion genial, pero sin internet, ni television por mala señal, personal algo descortes
Stayed 1 night in Feb 2026