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Gran Hotel Diligencias

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Photo gallery for Gran Hotel Diligencias

A swimming pool with a view of a white building with a dome, surrounded by palm trees and lounge chairs. - Gran Hotel Diligencias (Veracruz)
A white bell tower with a dome and cross, overlooking a cityscape with palm trees and buildings. - Gran Hotel Diligencias (Veracruz)
A spacious lobby with a central glass table, elegant chairs, a chandelier, and a large floral painting on the wall. - Gran Hotel Diligencias (Veracruz)
A spacious lobby with a high ceiling, a reception desk, comfortable seating, and a large painting. - Gran Hotel Diligencias (Veracruz)
A hotel lobby with a marble staircase, wooden chairs, a buffet table with fruits and seafood, and a chandelier. - Gran Hotel Diligencias (Veracruz)
Luxury
4.0 star property
8.6

Excellent

Upscale hotel near Veracruz Cathedral

Located close to Flea Market and City Museum, Gran Hotel Diligencias provides a terrace, dry cleaning/laundry services, and car rentals on site. Treat yourself to a body scrub, a facial, or a Swedish massage at Spa Tridosha, the onsite spa. The on-site Spanish cuisine restaurant, Mariscos Villarica, serves lunch. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Master Suite

A hotel room with a bed, two bedside tables with lamps, a chair, a dresser, and a floor lamp.

Master Suite

9.0 out of 10
Wonderful
(8 reviews)
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

A hotel room with a wooden floor, a bed with a red bedspread, a desk with a chair, a small table, a mirror, and a window with curtains.

Standard Single Room

8.6 out of 10
Excellent
(88 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

A hotel room with a wooden floor, a large bed, a smaller bed, a desk, a chair, a sink, and a mirror.

Standard Double Room

8.4 out of 10
Very good
(108 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Veracruz, Gran Hotel Diligencias is in the historical district. City Museum and San Juan de Ulua Castle are cultural highlights and Foro Boca is a popular area attraction. Veracruz Cathedral and Flea Market are two other places to visit that come recommended. Guests love the hotel's central location. Visit our Veracruz travel guide
Map
1115 Independence Avenue Downtown, Veracruz, VER, 91700

What's nearby

  • A historic plaza with colonial architecture, palm trees, and a prominent church tower.
    Zócalo
    1 min walk - 0.1 miles
  • A plaza with a large white building featuring domes and a bell tower, surrounded by palm trees and street lamps.
    Veracruz Cathedral
    2 min walk - 0.1 miles
  • A historic fort with a bell tower, a ramp leading to the entrance, and a calm sea in the background.
    Veracruz Harbour
    5 min walk - 0.3 miles
  • A large open plaza with a historic building featuring a clock tower and a tall modern structure with a sloped roof.
    Malecón de Veracruz
    5 min walk - 0.3 miles
  • A historic building with a clock tower, a statue, and a flag.
    Carranza Lighthouse
    8 min walk - 0.5 miles

Getting around

  • Veracruz Central Station
    8 min walk
  • General Heriberto Jara Intl. Airport (VER)
    26 min drive

Restaurants

  • Bar El Estribo
    1 min walk
  • Restaurant Bar Regis
    1 min walk
  • Gran Café del Portal
    1 min walk
  • Carl's Jr.
    1 min walk
  • Restaurant Bar Prendes
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Gran Hotel Diligencias have a pool?

Yes, this property has an outdoor pool.

Is Gran Hotel Diligencias pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Gran Hotel Diligencias?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Gran Hotel Diligencias?

Check-out is at 1 PM.

Does Gran Hotel Diligencias provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Gran Hotel Diligencias located?

Located in Old Town Veracruz, this spa hotel is within a 5-minute walk of Veracruz Cathedral and Flea Market. City Museum and Carranza Lighthouse are also within 10 minutes. Veracruz Central Station is 8 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Gran Hotel Diligencias Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 693 out of 1226 reviews
Rating 8 - Good. 297 out of 1226 reviews
Rating 6 - Okay. 141 out of 1226 reviews
Rating 4 - Poor. 48 out of 1226 reviews
Rating 2 - Terrible. 47 out of 1226 reviews

Reviews

Verified review

10/10 Excellent

olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel en centro. Limpio, habitación amplia, se ve que ha sido remodelado y esta perfecto
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best for all of the museums etc. all the best events are in the square in front of the hotel. Everything is in walking distance
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Adrián

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación limpia
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Mónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación amplia y cómoda. Todo el personal atento desde el valet hasta la recamarera. Me hubiera gustado un frigobar en la habitación. En general buen servicio y excelente ubicación.
Stayed 5 nights in Sep 2026
Verified review

6/10 Okay

Ana

Liked: Staff & service, property conditions & facilities
I recently stayed at this hotel and had a mixed experience. Overall, the property was very well kept, and the employees were amazing, friendly, and extremely helpful. However, there were a few issues that affected my stay. Although the hotel appeared very clean, the first room I was given had roaches, and the air conditioning was extremely noisy, which made it difficult to relax. I was transferred to another room, and thankfully, it was much better. However, the second room did not have all of the amenities and items I had originally requested for the first room with a very dirty shower head. I did request to have it cleaned and was which goes to show that it can be possible for them to do better with cleanliness. The pool was also quite dirty during my stay. I understand that I visited toward the end of summer, but I still feel the pool and surrounding seating area should have been kept cleaner. The seating area, in particular, was not very inviting, whether using a towel or not. I really appreciated the staff and their willingness to help, but the issues with the rooms and pool did affect my overall experience. Based on my stay, I would rate this hotel 3 out of 5 stars. The three out of five star is because everything was close by the hotel itself.
Stayed 3 nights in Sep 2026
Verified review

4/10 Poor

Norma Susana

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel bien Pero el encontrarme al estafador perdón (imitador) Eroy Fontes usando las instalaciones fué muy desagradable Espero no tome este sitio para sus corrientadas Sugerencia allá que siga quemando La Parroquia, aquí noooo
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Maria Guadalupe Ramirez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena hubicacion muy limpia
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy céntrico, que se encuentra en un lugar de mucho ambiente. Muy recomendable.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Servicio
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Asela

Liked: Cleanliness, staff & service, amenities
Enfrente de el zócalo. Muy cómodo y las habitaciones grandes pero ya les falta mantenimiento
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The location was great—one of the best places to stay in Veracruz! I really enjoyed my stay and would definitely recommend this hotel.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

ALFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel céntrico, limpio, buena atención. Me gustaría que el estacionamiento tuviera la opción autoservicio, solo tiene valet parking.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXELENTE PROPIEDAD EL ÚNICO PERO QLE PONGO ESQ LA RAMPA DE ACCESO PARA SILLA DE RUEDAS ES MUY MAL PLANEADA SUPER INCLINADA CON RIESGO A RESBALAR Y SOLTAR A LA PERSONA Y SUFRIR UN ACCIDENTE OJO CON ESO ES MUY IMPORTANTE TODO LO DEMÁS EXELENTE
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Aylín

Liked: Staff & service, amenities
Disliked: Cleanliness
Es bonito aunque ya se siente y huele a viejo, revisamos las camas y encontramos chinches😵‍💫😣, al pedir cambio de habitación se disculparon y los cambiaron sin ningún problema; a mi esposo no le gustó que el escusado fuera cuadrado jajajaja La alberca bonita pero hay muchos pichones
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Luisa Verónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca tiene demasiado cloro, si eres sensible de piel mejor no meterse. El agua no se ve transparente. Todo lo demás estuvo súper, la habitación, la recepción y sin duda lo mejor es su ubicación.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

María Enriqueta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy agradable y céntrico para disfrutar del Malecón, el Zócalo y el bello Puerto de Veracruz. Ampliamente recomendable.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Maria Concepcion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BUEN LUGAR , SUPER UBICADO
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Luis Alejandro

Liked: Cleanliness, amenities
La vista es hermosa
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

LETICIA LOPEZ

Liked: Cleanliness
El personal de la recepción, bastante desatento No funcionaba adecuadamente el aire acondicionado No había control de la TV, En la bañera del ITO, el agua se queda encharcada en los filos de la bañera
Stayed 1 night in Aug 2026
Verified review

2/10 Terrible

Laura Belen

Disliked: Staff & service, amenities, property conditions & facilities
No nos quedamos en el hospedaje decidimos retirarnos y aceptar la devolución, nos dieron las ultimas habitaciones con un ruido espantoso que hacia temblar las habitaciones, están viejas las instalaciones y muy mal trato de la recepcionista quien se negaba a podernos brindar una mejor atención
Stayed 3 nights in Aug 2026
Verified review

4/10 Poor

Margarita

Disliked: Cleanliness, amenities, property conditions & facilities
La limpieza del hotel es terrible, hay moho en el baño, recámara, puertas. Fue una terrible decepción, se hizo la queda y no pasó nada. La verdad no recomiendo el lugar para nada
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t speak Spanish. The staff was very patient and helpful. If needed, they found someone who spoke Spanish to help me. The location is excellent. Once the sun went down (it was August) families and friends came out to enjoy games and performances in the square across from the hotel. There is a pool that stays shaded most of the day! There are many food options around and a farmacia nearby.
Stayed 1 night in Aug 2026