Verified review
6/10 Okay
Carina
Aug 29, 2026
Disliked: Check-in, communication
The location was good. The apartment itself fine. Ac was average to bad. Ac didn’t reach the sofa bed in the living room. The shower was a terrible setup and would flood the bathroom.
The communication was truly horrendous. I messaged an average of 15 times to 1 response. Emailed. Tried calling. You name it. I asked over the course of a week about the check in process with no response. Finally one day before check in, I get a link. The link doesn’t work. I ask over and over as it’s a self check in place and has no front desk. I was finally able to check in when I was already on the train to Venice with barely any service, a couple hours before I got there. Safe to say I was looking for several backups.
The stress of booking this place is not worth a single positive.
Would not recommend.
1 positive: they were accommodating at adding a day to our reservation as another Airbnb in Florence canceled on us a day prior to our arrival.
Carina
Stayed 2 nights in Aug 2026






















