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Kaya Hotel

Property class: 4.5

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Photo gallery for Kaya Hotel

Front of property - Kaya Hotel (Tuy Hoa)
Luxury Room | Minibar, in-room safe, desk, cribs (free) - Kaya Hotel (Tuy Hoa)
Lobby - Kaya Hotel (Tuy Hoa)
Outdoor pool - Kaya Hotel (Tuy Hoa)
Breakfast and lunch served - Kaya Hotel (Tuy Hoa)
At Kaya Hotel, you can look forward to free breakfast, a terrace, and a coffee shop/cafe. Indulge in some rest and relaxation at Ming Spa, the onsite spa. The on-site restaurant, Palm Garden, offers breakfast and lunch. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, cribs (free)

Superior Room

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, cribs (free)

Deluxe Room

  • City view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Luxury Room

Luxury Room | Minibar, in-room safe, desk, cribs (free)

Luxury Room

  • Sea view
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Tuy Hoa, Kaya Hotel is near the beach. Martyrs Memorial and Bồn Tàu Không Số Vũng Rô are local landmarks, and the area's natural beauty can be seen at Dien Hong Park and Chop Chai Mountain. Visit our Tuy Hoa travel guide
Map
No.238 Hung Vuong Blvd, Tuy Hoa, Phu Yen (province)

What's nearby

  • beach near Công viên Biển Tuy Hoà
    12 min walk - 0.7 miles
  • April 1st Square
    13 min walk - 0.7 miles
  • Tuy Hoa Market
    17 min walk - 0.9 miles
  • Nghinh Phong Tower
    6 min drive - 2.6 miles
  • Bai Xep Beach
    29 min drive - 10.6 miles

Getting around

  • Ga Dong Tac Station
    10 min drive
  • Tuy Hoa (TBB-Dong Tac)
    11 min drive

Restaurants

  • Ikigai Sushi
    3 min walk
  • Bún Chả Cá Đất Phú
    20 min walk
  • Trung Nguyên E-Coffee
    18 min walk
  • Elio Coffee
    14 min walk
  • Sip Sip Coffee & Bar
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Palm Garden

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 400000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle (one way)
  • Rollaway bed fee: VND 400000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Frequently asked questions

Does Kaya Hotel have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Kaya Hotel?

Check-in begins at 2 PM.

What time is check-out at Kaya Hotel?

Check-out is at noon.

Does Kaya Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of VND 450000 per vehicle applies.

Where is Kaya Hotel located?

Situated near the beach, this luxury hotel is within 1 mi (2 km) of April 1st Square and Tuy Hoa Market. Dien Hong Park and Nhan Temple are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kaya Hotel Reviews

6.8

7.2

Cleanliness

7.8

Location

7.2

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 5 out of 26 reviews
Rating 8 - Good. 8 out of 26 reviews
Rating 6 - Okay. 5 out of 26 reviews
Rating 4 - Poor. 6 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

Reviews

Verified review

4/10 Poor

Kim

Disliked: Staff & service, property conditions & facilities, room comfort

Mere ⭐️⭐️ hotel

Mere et ⭐️⭐️ hotel. Lille pool og vindue er utæt som gør at det piver når det blæser. Kort til at komme ind til værelsen virker ikke altid, så vi må vente på der kommer en og lukke os ind. Knap så smilende reception personale. Vi har 3 børn på 5, 9 og 10 år. De skulle betale for morgenmad. Det var vi ikke klar over at de skulle.
Stayed 5 nights in Jul 2018
Verified review

6/10 Okay

Lily

Disliked: Cleanliness

Disappointed stay for a 4 Star rated hotel

The hotel was old, given a damaged wire hair dryer, when plug in whole room black out, called the front office and maintenance takes 10 minutes before they come to your room to fix it. I stayed there for 4 nights and they never change the bed sheets, pillow case and it stinks, always need to put a towel over my pillow case. Never vacuum or mop the floor. Most of the staffs don't speak English and we have communication problem. Breakfast was good. Service staffs at breakfast, front office an security were helpful.
Verified review

8/10 Good

Toan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Khách sạn nằm ở trục đường lớn của thanhg phố

Phòng ở đây sạch sẽ thoải mái. Ăn uống thì giá cả cũng phải chăng và khá ngon. Chỉ riêng việc massage thì hơi bị kỳ. Không lành mạnh lắm. Và tip thì bị nhân viên chê ỏng eo ít quá
Stayed 1 night in Mar 2018
Verified review

4/10 Poor

sharon

Disliked: Property conditions & facilities, room comfort
Just ok. It looks better online than in person. Manager was not helpful. On major street.
Stayed 1 night in Dec 2017
Verified review

6/10 Okay

Verified traveler

Disliked: Staff & service
何回か出張で泊まっているが、従業員の態度が良くない。ロビーや廊下ですれ違い目があっても挨拶すらしない。受付も感じ悪いとしか言いようがない。
Stayed 1 night in Nov 2017
Verified review

10/10 Excellent

THONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two nights at Tuy Hòa

big room, comfortable elevator, buffet with many choices, good WiFi, good parking garage, helpful staff, but small swimming pool
Stayed 2 nights in Jul 2017
Verified review

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent services! Parfait

Belle piscine au 6ieme. Beaucoup de gentillesse pour nous faciliter un départ en train à 22h, après le checkout à midi.
Verified review

8/10 Good

Nobita

Liked: Staff & service

Hotel in good location. Closed to all entertainmen

Friendly staff, bathroom have a bit problems with water over floor, bed and pillows had bad smells that you need to asked for replacement with new. Good food, if you expect staying in three star hotel then it's good one.
Verified review

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel in good location

Pleasant hotel in a good location, a short walk to the beach which we had to ourselves. Room was large and so very spacious. It appears to be the best hotel in Tuy Hoa, which is not used to seeing foreign tourists (which is how they refer to westerners). It's a great place getting away from the hustle and bustle of some of the bigger places in Vietnam. Only gripe is that the hotel shows pictures of sunbeds by the pool and there aren't any. Only hard chairs. Price was good for this standard of hotel.
Verified review

8/10 Good

Eve

Liked: Staff & service, property conditions & facilities, room comfort

The best breakfast

The closet is too smelly. The dry cleaning in the hotel did not handle the clothes properly even after the instruction.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

Convenient at the city center, eassy to go around.
Verified review

6/10 Okay

Stephen

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Kaya Hotel. Needs some staff training

I didn't know what to expect at Kaya Hotel. I arrive daily early and was told they were full and the room wasn't ready. The hotel was not full, in fact when I did check in, I never saw another person on my floor. No problem, they looked after my luggage for me. The staff were friendly. But what seems to be the problem here, is a severe lack of staff training. I dined in all 3 areas that sell food. I have dined in all of them several times before with no problem. This time was a little different. The top restaurant on the 15th floor had great tasting food and great service. Their staff were very friendly and the food peortions were big. Well done. I had breakfast on the ground floor. Breakfast was ok. I had cereal and scrambled eggs and a juice. These were all good. But there was only green tea. Please supply black tea (liptons or the like). I tried the sausages. They were not nice, so didn't eat any more than 1 bite. Again, the staff were friendly and nice, but a bit of staff training, to show them what a bowl is, would help. I asked for one for my corn flakes and was handed a coffee mug. But the pool bar was where the problems were for this hotel. I was handed a menu by one of the staff (male) and I pointed to a vanilla ice cream milkshake and told him the name in Vietnamese. He bought me 2 scoops of ice cream. I said no and asked for the menu. A great girl brought it out to me and I showed what I had ordered. The fries with cheese I ordered was a very small serving too.
Verified review

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Manager he should be replaced

I was told that I had to leave today when I went to front desk with my luggage all packed they told me I had 1 more day after I packed all my things in my luggage manager made mistakes and no compansation for all my trouble I had to go thru packing and unpacking
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience

It was an overall great experience. Location is convenient.
Verified review

4/10 Poor

chi phi

Disliked: Staff & service, property conditions & facilities

Trung binh

Nhan vien ks ko dc lich su lam
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities

Great Staff with good food

It was very good but beds were hard but to be expected in Vietnam. I am not sure it is worth a 4 star rating but very nice anyway.
Verified review

4/10 Poor

The doanh

Disliked: Property conditions & facilities, room comfort

Terrible 4 stars hotel

The hotel is more like a two stars than a 4 stars. One thing which I found very disturbing was people are allowed to smoke in the eating area.many Flies were seen flying and landing on food . We had two rooms and there were problems with the bath rooms in both. One was fixed, but the other could not be fixed , water was leaking out on the floor every time we had a shower, which was dangerous. I can point out many other things are wrong with this hotel but I don't think management would care to take action by the look of it.
Verified review

10/10 Excellent

Hoang Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious room in great condition

The hotel is very new, or at least it seems to look very new and modern. The room is spacious with a bit of Japanese interior style, and is well maintained in great condition. The view is great to wake up and enjoy in the early morning. Truly enjoy the peaceful and quiet space here. The staffs are great with friendly attitude and very service oriented. We have an incident with the motorbike they rented us, however they did listen and sort it out well.
Verified review

6/10 Okay

Sherman

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Big,older hotel..shows its age but comfortable.

Older hotel,that shows its age a bit. The rooms were very comfortable. Breakfast was a local foods breakfast and was ok, but not great.
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, close to the beach

I booked my parents to stay here for my marriage to a Vietnamese girl, the hotel was recommended by her. My parents loved it.
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth to be a 4 stars Hotel

I booked a Luxury suite but it didn't look like a luxury suite or deserve deserves a 4 stars rate. Went I checked out and ask them if I could see the total charges to my room and they said it's their policy not to show it.
Verified review

6/10 Okay

K.X.

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

Thu Trang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Verified review

4/10 Poor

elvira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort