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The Lu'um House

3.0 star property
Hotel in Tuxtla Gutierrez with a 24-hour front desk

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The Lu'um House blends modern amenities with Tulum's character. Guests love the in-room WiFi for staying connected. The roundtrip airport shuttle ensures stress-free arrivals, and its location near Marimba Park is perfect for exploring the area.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

View all photos for Comfort Studio Suite

Comfort Studio Suite | Premium bedding, down comforters, in-room safe, laptop workspace

Comfort Studio Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Smart TV
Down duvet
  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Studio Suite

Premium Studio Suite | Premium bedding, down comforters, in-room safe, laptop workspace

Premium Studio Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Smart TV
Down duvet
  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Studio Suite

Premium Studio Suite | Premium bedding, down comforters, in-room safe, laptop workspace

Premium Studio Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Smart TV
Down duvet
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, in-room safe, laptop workspace

Superior Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Smart TV
Down duvet
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Map
Santa Elena, 272, Tuxtla Gutierrez, CHIS, 29060

What's nearby

  • Cana Hueca Park - 3 min walk - 0.2 miles
  • Joyyo Mayu Park - 11 min walk - 0.6 miles
  • Plaza las Americas Shopping Mall - 12 min walk - 0.6 miles
  • Plaza Crystal Shopping Mall - 15 min walk - 0.8 miles
  • Marimba Park - 2 min drive - 1.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 59 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪500 noches - ‬3 min walk
  • ‪iHop - ‬5 min walk
  • ‪Casa Marina Tuxtla - ‬4 min walk
  • ‪Cockteles de la Fuente - ‬4 min walk

About this property

The Lu'um House

Property highlights
The Lu'um House provides everything you need. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • A roundtrip airport shuttle (surcharge), a banquet hall, and a front-desk safe
  • A 24-hour front desk, a vending machine, and smoke-free premises
Room features
All guestrooms at The Lu'um House include comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning and smart speakers.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 55-inch Smart TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 1 building
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Smart speaker

Food and drink

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Freezer
  • Griddle
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 350 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Property Registration Number 96246287

We should mention

This property does not have elevators

Property is also known as

The Lu'um House Hotel
The Lu'um House Tuxtla Gutierrez
The Lu'um House Hotel Tuxtla Gutierrez

Frequently asked questions

Is The Lu'um House pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Lu'um House?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Lu'um House?

Check-out is at 1:00 PM.

Does The Lu'um House provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 350 per vehicle applies.

Where is The Lu'um House located?

Situated in Tuxtla Gutierrez, this hotel is within a 15-minute walk of Cana Hueca Park, Chiapas Convention Center, and Galerias Bonampak. Plaza las Americas Shopping Mall and Bicentennial Park are also within 1 mi (2 km).

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Reviews

The Lu'um House Reviews

9.6

Exceptional

10

Cleanliness

10

Amenities

9.8

Staff & service

10

Eco-friendliness

10

Property conditions & facilities
Rating 10 - Excellent. 5 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, excelente habitación tiene todo !
Stayed 1 night in Nov 2024

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Xoloxochitl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Francisco

Stayed 1 night in Mar 2024
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Policies

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