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Xscape Tulum

3.5 star property
Travelers find peaceful natural surroundings near Playa Paraiso, with refreshing cocktails waiting at the bar after a day of exploration

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Photo gallery for Xscape Tulum

Luxury Room, 1 King Bed, Garden View | View from room - Xscape Tulum (Tulum)
Luxury Room, 1 King Bed, Garden View | In-room safe, WiFi (free), bed sheets - Xscape Tulum (Tulum)
A resort with a pool, palm trees, and a building with balconies. - Xscape Tulum (Tulum)
Superior Apartment | In-room safe, WiFi (free), bed sheets - Xscape Tulum (Tulum)
A cozy room with a woven ceiling, a sofa with a crocheted pillow, a wooden table with a vase of flowers, and a large window with sheer curtains. - Xscape Tulum (Tulum)
Located near Tulum National Park, Xscape Tulum offers a tranquil escape with gardens, a library, and a bar. Guests can borrow bikes for exploration or book massages at the spa. Enjoy reliable WiFi and a sun-drenched outdoor pool with loungers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

A bed with a canopy, a woven headboard, and two bedside tables with vases.

Premium Room, 1 King Bed, Hot Tub, Pool View

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

A bedroom with a wooden ceiling, a bed with pillows, a chair, a small table, and a plant.

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, Terrace

A modern kitchen with white cabinetry, a dining table with a colorful placemat, and a sofa with patterned cushions.

Apartment, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

A compact living space with a dining table, white chairs, a sofa with cushions, a refrigerator, a small kitchen area, and a decorative plant.

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Loft, Terrace

A bedroom with a bed, bedside tables, a dresser, and a kitchenette.

Loft, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Loft, Terrace

A bedroom with a bed, a desk, and a chair. There is a wardrobe with clothes and a mirror.

Junior Loft, Terrace

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

A spa area with a hot tub, two flower arrangements, and a sliding glass door leading to a covered outdoor area.

Premium Room, 1 King Bed, Hot Tub, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, Balcony, Pool View

In-room safe, WiFi (free), bed sheets

Premium Room, Balcony, Pool View

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, Terrace, Pool View

In-room safe, WiFi (free), bed sheets

Premium Room, Terrace, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View | In-room safe, WiFi (free), bed sheets

Luxury Room, 1 King Bed, Garden View

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Garden View

A room with a thatched roof, a bed with a white canopy, a chandelier, and a wooden door.

Luxury Room, 1 King Bed, Garden View

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A bedroom with a brick wall, a wooden headboard, and two hanging light fixtures.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Apartment

Superior Apartment | In-room safe, WiFi (free), bed sheets

Superior Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Superior Apartment Deluxe

Superior Apartment Deluxe | In-room safe, WiFi (free), bed sheets

Superior Apartment Deluxe

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Superior Apartment

Superior Apartment | In-room safe, WiFi (free), bed sheets

Superior Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Estandar Apartment

Estandar Apartment | In-room safe, WiFi (free), bed sheets

Estandar Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon
  • Free WiFi

View all photos for Apartment Premium With Jacuzzi

Apartment Premium With Jacuzzi | In-room safe, WiFi (free), bed sheets

Apartment Premium With Jacuzzi

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon
  • Free WiFi

View all photos for Apartment with Terrace and Jacuzzi

Apartment with Terrace and Jacuzzi | In-room safe, WiFi (free), bed sheets

Apartment with Terrace and Jacuzzi

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Futon
  • Free WiFi

About the neighborhood

Located in Tulum City Center, a neighborhood in Tulum, Xscape Tulum is in a shopping district. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Playa Paraiso and Sian Ka'an Biosphere Reserve are two other places to visit that come recommended. Looking to get your feet wet? Scuba diving, snorkeling and boat tours adventures can be found near the property. Visit our Tulum travel guide
Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

What's nearby

  • A rocky coastline with turquoise waters and a stone structure on a cliff.
    Jaguar Park
    5 min drive - 1.6 miles
  • Hospital de Tulum
    8 min walk - 0.5 miles
  • Dos Aguas Park
    11 min walk - 0.6 miles
  • Holistika Art Walk
    4 min drive - 1.4 miles
  • Hunab Lifestyle Center
    4 min drive - 1.6 miles

Getting around

  • Tulum Intl. Airport (TQO)
    43 min drive

Restaurants

  • Delicia
    5 min walk
  • El Camello Jr
    3 min walk
  • Palma Central
    3 min walk
  • Burrito Amor
    7 min walk
  • El Agavero
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:30 AM - 9:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 9075846

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM

Frequently asked questions

Does Xscape Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Xscape Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Xscape Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Xscape Tulum?

Check-out is at noon.

Does Xscape Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per room applies.

Where is Xscape Tulum located?

Located in Tulum City Center, this hotel is 2.7 mi (4.4 km) from Tulum National Park and within 6 mi (10 km) of Tulum Mayan Ruins and Gran Cenote. Playa Paraiso and Sian Ka'an Biosphere Reserve are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Xscape Tulum Reviews

8.8

Excellent

9.0

Cleanliness

7.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 342 out of 561 reviews
Rating 8 - Good. 145 out of 561 reviews
Rating 6 - Okay. 33 out of 561 reviews
Rating 4 - Poor. 20 out of 561 reviews
Rating 2 - Terrible. 21 out of 561 reviews

Reviews

Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff who accommodated any request, beautiful setting, close to main
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Emillie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Luis was vey helpful and friendly. All the staff at the restaurant were very attending. The room service excellent. Clean room. Breakfast and dinner was phenomenal. Easy to get to centro.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Renata

Liked: Cleanliness, amenities, property conditions & facilities
I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance. The beach is 20min by bicycle (5min by car) Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection. And amazing team!
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Aneesa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens and relaxing vibe
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Luis

Spuer nice courtyard area w pool and nice spacious tooms
Stayed 1 night in May 2025
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best of Tulum !

Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Brittany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Eliane

Liked: Cleanliness, amenities, property conditions & facilities
We loved Luis ! He was always so kind and helpful.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Antonia

Liked: Cleanliness, amenities, property conditions & facilities
Very nit and quint little place. Will definitely stay again
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great friendly people working here.
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful oasis

Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, good value, friendly staff! would reccomend!