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Watal Tulum Hotel

Property class: 4

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Private pool - Watal Tulum Hotel (Tulum)
Room - Watal Tulum Hotel (Tulum)
Dining room - Watal Tulum Hotel (Tulum)
Reception - Watal Tulum Hotel (Tulum)
Bathroom - Watal Tulum Hotel (Tulum)
At Watal Tulum Hotel, you can look forward to a terrace, a coffee shop/cafe, and a garden. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Basic Double or Twin Room, 2 Twin Beds

Room

Basic Double or Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Apartment, 1 Bedroom

Room

Exclusive Apartment, 1 Bedroom

  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom

Room

Deluxe Apartment, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Apartment, 2 Bedrooms

Room

Exclusive Apartment, 2 Bedrooms

  • 111 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Apartment, 1 Bedroom

Room

Premium Apartment, 1 Bedroom

  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms

Room

Deluxe Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 74 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Apartment, 1 King Bed with Sofa bed

Room

Premium Apartment, 1 King Bed with Sofa bed

  • 194 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms

Room

Premium Apartment, 2 Bedrooms

  • 220 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

About the neighborhood

Zama, a neighborhood in Tulum, is home to Watal Tulum Hotel. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. Visit our Tulum travel guide
Map
Calle Ixchel, Zama, Tulum, QROO, 77760

What's nearby

  • A coastal scene with a stone structure, a beach, and palm trees.
    Jaguar Park
    17 min walk - 0.9 miles
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum Mayan Ruins
    11 min drive - 3.8 miles
  • Dos Aguas Park
    10 min walk - 0.5 miles
  • Hospital de Tulum
    16 min walk - 0.9 miles
  • Hunab Lifestyle Center
    17 min walk - 0.9 miles

Getting around

  • Tulum Intl. Airport (TQO)
    45 min drive

Restaurants

  • Nimeño Bakery
    6 min walk
  • Xibak Tulum
    7 min walk
  • Rossina
    10 min walk
  • Taqueria La 86
    10 min walk
  • Wang Tulum
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 9:00 PM

Frequently asked questions

Does Watal Tulum Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Watal Tulum Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Watal Tulum Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Watal Tulum Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Watal Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Watal Tulum Hotel located?

Located in Zama, this hotel is 0.6 mi (1 km) from Dos Aguas Park and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Watal Tulum Hotel Reviews

8.4

Very Good

9.0

Cleanliness

7.2

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 28 out of 52 reviews
Rating 8 - Good. 13 out of 52 reviews
Rating 6 - Okay. 5 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 5 out of 52 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and atmosphere.
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. The staff was professional and friendly. I’d highly recommend staying there.
Stayed 5 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Our stay was good we stayed for 3 nights. We found it odd that the toilet would not flush at times and then randomly would start working but we stayed in an apartment and it was great. The apartment was very spacious and provided mostly everything.
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing stay

The stay was amazing top to bottom. From the clean spacious room to the view over looking the pool. There’s a cleaning lady that comes in every morning to keep everything clean. The receptionist was super nice and called a cab for us everytime we went out. Would highly recommend this place as it’s in the perfect area if you want to travel to the beach or go to the city
Stayed 5 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Our room was 303(-A). We had our own swimming pool at the top, the place is clean and large. To us, the location was fine, our tours picked us right at the hotel_when it was “Mexico Kan Tours” or at a supermarket called “Super Aki”, when “Sat Mexico tours” took care of it. It’s only 10min away from Watal, by car (200 pesos with a taxi). Watal is connected to another hotel, “Copal Tulum”, they face each other. This is where the two main restaurants are. Japanese at the top or European/ Mexican in the bottom. The food is really delicious.
Stayed 3 nights in Jul 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
There is no fresh water at this hotel, all the water coming out of the taps, sink, and shower is salt water which destroys your skin This hotel did not have complimentary water and charged 150 pesos per 500ML bottle. Absolutely terrible considering there is no fresh water coming out of any of the taps. There were also an insane amount of mosquitos and other bugs inside the unit. On a positive note, the furniture and aesthetic of the room were very nice.
Stayed 5 nights in Aug 2022
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Communication

Good place, but need better waiters

On the morning of the second day we were informed that one of the rooms in our place was not part of the reservation and that it was their mistake to leave his door open. As our things were already in this room as well and we thought it was very bad to only share a locked door with other guests (for obvious privacy reasons), we ended up booking this second room as well, which cost us 50% more than our initial booking. As the room was available and it was their mistake, we thought it was a bad way to charge us a normal price for a room that would only be used in part (and it wasn't even booked for the same days we would be staying). The place is very nice, but this idea of ​​sharing a door with other guests is terrible. Twice they entered our room without asking through the room cleaning sign. A lot of construction noise also bothers a lot.
Stayed 7 nights in Sep 2021
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

Malisimo, es un engaño lo de las habitaciones.

La foto principal del hotel se muestra con alberca y no existe. El registro lo tienes que hacer en el hotel Copal que es cerca de ahi, ya que no cuentan con recepcion. Fui por aniversario de bodas y me dieron una mini habitacion con dos camas individuales separadas. Vivi el peor momento y no pudieron resolverlo, todo super incomodo. Yo habia reservado la habitacion que aparece con cocina y sala de estar y lo que te dan es un anexo .
habitacion anexa a recamara principal. esta super pequeña
tiene una puerta que comunica con la habitacion principal
la puerta abre por dentro
esta es la habitacion que anuncian en la pagina para que hagas la reserva
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía, lugar hermoso, volvería

Tuvimos una excelente estadía en Watal, estuvimos en un apartamento de una habitación, la cocina estaba equipada, el espacio muy amplio, la decoración muy linda, todo igual a la foto, teníamos una terraza con piscina privada y sillas al igual que el acceso a la piscina común. La atención de todos fue estupenda y nos ayudaron con todo lo que necesitamos, especialmente Jazmín fué muy atenta y amable, excelente que justo enfrente está un lugar de alquiler de motos y una estación de taxis al igual que el hotel Watal con 2 restaurante estupendos y rooftop. Justo al lado está un cenote rústico también muy lindo vale la pena ir a verlo.
Stayed 4 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Todos son muy amables pero Ana y George se llevan las palmas, no dudes en acercarte si requieres algo. -Las habitaciones son muy cómodas al igual que todo el hotel. -No te pierdas de ir al restaurante Kokoro, el mejor en sushi.
Stayed 2 nights in Nov 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon rapport qualité prix. Personnel tres a l'écoute. Très propre. Ambiance relaxante.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property definitely staying here again for my next stay in Tulum.
Stayed 4 nights in May 2022
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Watal Hotel Tulum

I stayed at the Watal hotel for 3 days on a solo trip. I had an apartment room with kitchen and dining area on the first floor with a patio that includes a private pool and full access to the main pool. All rooms are very spacious & they have security at the front of the hotel mostly 24/7 that has a key code to enter. I loved my apartment room & having full access to the sister hotel Copal amenities. I loved the layout of the whole apartment especially the bedroom. Front desk is mainly there and you can access them by going there or through WhatsApp. I had a few issues such as … since it’s in the jungle it gets very hot & humid if you don’t have the fan and/or ac on at all times. The shower pressure for hot is very weak but it’s get hot. The bathroom didn’t have a bright light on top of the mirror so it’s hard to take pictures in there. There was also a raw sewage smell coming from the toilet on my last two days that was very strong. The shower floor didn’t look that clean/new to me so, I wore flip flops when showering. The private pool only has one temperature which is cold and the patio chairs were dirty. The Wi-Fi is very slow on iPhones but good for the most part when using tv to watch Netflix, YouTube etc. It was hard sometimes to ask questions/information due to majority of the hotel speaks only Spanish & the one person that does speak English he would mostly redirect me to the sister company Copal hotel for further assistance. My stay was good for the most part.
Stayed 3 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio , felicidades
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Amazing hotel, excellent friendly staff

I stayed here for 3 nights and from start to finish had a lovely stay. The staff were very friendly and helpful, (especially Ismael and Andres). The room was clean, there was an issue with the toilet but they fixed it immediately. We also got use of the hotel opposite (Copal) which had a lovely pool area and excellent restaurant which served a great breakfast, lunch and dinner. The location is in a good spot in the town, having a rental car is useful in Tulum in general. Overall I can’t fault anything about this hotel and would love to return. Massive thank you to the staff for making our stay so amazing
Stayed 5 nights in Mar 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
DO NOT GO TO THIS HOTEL This was the absolute worst hotel I have ever stayed at!! I travel lots. The room I had was an adjoining and the door was paper thin. I asked hospitality TWICE to mention it to their guests AFTER I banged in the door because of their excess noise. Once at 2am. Woke me up!! My room wasn’t cleaned for a few days. I asked hospitality about this and again nothing. Four times I reached out and each time I got an automated msg telling me their operating hours. Never once did they address any of the issues. Then I went to the front desk. They had me leave my keys so the room could be cleaned. I went out. Came back. Again no cleaning. I had no clean towels left and no toilet paper. Terrible. They didn’t even offer a cup of coffee. I know it was a boutique hotel but come on!!! I was totally ignored. Then went to Expedia with it and they were also ignored. DO NOT EVER BOOK A HOTEL THAT SAYS NON REFUNDABLE!!! How can you give poor service AND not refund honest ppl?? I left three days early and never got a red cent. I’m out $330!! Expedia gave me a $100 coupon (with lots of restrictions) This my friends is greed in the best form. Shame on Expedia for dealing with such a poor hotel. PLEASE BE WARE!!!!
Stayed 6 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, communication

Modernes Hotel nähe Tulum

Modernes Hotel in der nähe von Tulum in dem neu gebauten Hotel District, zum Tulum Centro 10 min mit Taxi. Das Hotel ist gut eingerichtet, sauber, das Personal sehr freundlich. Leider fehlt die persönliche Note. Einige Armaturen & Geräte sind jetzt schon defekt oder schlecht gebaut ( Steckdosen kommen aus der Wand, Wasserhahn und Co). Parkplätze sind überall im das Hotel kostenlos. Wie alle Hotels wird auch auch hier mit Sicherheitsdienst bewacht. 24 H Rezeption. Beim nächsten Tulum Besuch würden wir ein anderes Hotel wählen. Hier sollen eigentlich nur die besser Esser Kunden & Instagramer People einchecken..
Zimmer
Gang
Alles schön offen
versteckter Pool
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Had an amazing stay at Watal. Wasn’t sure what to expect at first, but we ended up loving it.
Stayed 6 nights in Feb 2022
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The property is close to an unsafe area. This should be mentioned online that a taxi is recommended from the bus terminal. Check in was late. The bikes provided for an overpriced cost were death traps- my brakes didn’t work. I asked for refund, which they couldn’t help with. Construction noise until midnight
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Magali and her team super nice Awsome service
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Buena ubicación, apartamento muy cómodo y lindo con lo necesario.
Stayed 1 night in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

Guter Aufenthalt

Guter Aufenthalt. Nichts zu bemängeln. Die Wohnung war gut ausgestattet, lediglich hellhörig war es im Haus. Die Lage in aldea zama ist hervorragend. Check in problemlos geklappt. Zimmer wurde täglich gereinigt.
Stayed 4 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Loved it! Home for a week!

Great place…. The property is beautiful it was quiet, and our room felt like home for a week. Full kitchen except coffee filters and hand towels we had what we needed for meals in room. Good location out of town but not far. We rented bikes and locked, them up our front… riding to town or the beach every day.
Stayed 4 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Nice !

Great Hotel, great location. The property near plenty of restaurants and very close to the beach. I’ll recommend this hotel
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Amazing property and excellent service
Stayed 1 night in Jan 2022