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Turquoise Tulum Hotel

3.0 star property
Travelers find a peaceful oasis near Tulum's ancient ruins, where they can relax by two pools or borrow bicycles to explore the archaeological wonders

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Photo gallery for Turquoise Tulum Hotel

A pool area with a lounge chair, large potted plants, and a thatched umbrella. - Turquoise Tulum Hotel (Tulum)
A bedroom with a large bed, a view of the outdoors, a wooden headboard, and a wall with shelves. - Turquoise Tulum Hotel (Tulum)
A spacious living room with a sofa, a coffee table, and a colorful rug. - Turquoise Tulum Hotel (Tulum)
A modern outdoor area with a concrete structure, a window, a wall-mounted light fixture, and a pool area with a wooden deck and an umbrella. - Turquoise Tulum Hotel (Tulum)
A modern bathroom with a black sink, two wall-mounted lights, and a wooden door. - Turquoise Tulum Hotel (Tulum)
The Turquoise Tulum Hotel, near the famous Mayan Ruins, offers a quiet retreat with two outdoor pools and a peaceful garden. Guests enjoy free continental breakfast, in-room WiFi, and assistance from the helpful multilingual staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Queen

A modern bedroom with a bed, pillows, a colorful abstract painting, a vase with flowers, and a view of the outdoors through a window.

Standard Queen

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Habitacion King con Alberca Privada

A bedroom with a bed, teal throw blanket, and a teal accent wall.

Habitacion King con Alberca Privada

10.0 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Habitacion Doble con Balcon

A bedroom with a large bed, a view of the outdoors, a wooden headboard, and a wall with shelves.

Habitacion Doble con Balcon

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Master Suite con Alberca Privada

A bedroom with a large bed, a wooden headboard, a bench, and a view of greenery outside.

Master Suite con Alberca Privada

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Habitación King con Balcón

A modern bedroom with a large bed, a small desk, a ceiling fan, and a view of greenery outside.

Habitación King con Balcón

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room

A modern hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Deluxe Room

  • Garden view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Loft con Terraza y Alberca

A hotel room with a large bed, two bedside tables, a desk, a chair, a window with curtains, and a colorful artwork on the wall.

Loft con Terraza y Alberca

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite con Cocina y Terraza

Suite con Cocina y Terraza | Private kitchen

Suite con Cocina y Terraza

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Villa Privada

A modern dining area with a round table, black chairs, and a vase with flowers.

Villa Privada

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Casona

A neatly made bed with white linens, two bedside lamps, and a decorative pillow.

Casona

  • 4 bedrooms
  • Sleeps 11
  • 4 King Beds and 2 Twin Sofa Beds
  • Free WiFi

About the neighborhood

Located near the beach, Turquoise Tulum Hotel is in La Veleta, a neighborhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
View more B&B in Tulum
Map
Zona 9 Lote 13 Mz 724, Tulum, QROO, 77780

What's nearby

  • A beach with a palm tree and ocean waves under a purple sky.
    Tulum Beach
    12 min drive - 4.0 miles
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    13 min drive - 4.6 miles
  • Holistika Art Walk
    14 min walk - 0.8 miles
  • Hospital de Tulum
    18 min walk - 1.0 mile
  • Dos Aguas Park
    3 min drive - 0.9 miles

Getting around

  • Tulum Intl. Airport (TQO)
    43 min drive

Restaurants

  • Vaivén
    1 min walk
  • El Aguajito Marisqueria
    2 min walk
  • Delicia
    6 min walk
  • Pepe The Best Taco!
    3 min walk
  • Nüüd Cafe
    3 min walk

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  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 492 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:30 AM

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Telescope
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

More

  • 1 building
  • 1 floor
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 15 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 15 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Turquoise Tulum Hotel have a pool?

Yes, this property has 3 outdoor pools.

Is Turquoise Tulum Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

This property doesn't offer parking.

What time is check-in at Turquoise Tulum Hotel ?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Turquoise Tulum Hotel ?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Turquoise Tulum Hotel located?

Located in La Veleta, this bed & breakfast is within 1 mi (2 km) of Holistika Art Walk, Hospital de Tulum, and Dos Aguas Park. Hunab Lifestyle Center and Jaguar Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Turquoise Tulum Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

8.0

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 112 out of 165 reviews
Rating 8 - Good. 32 out of 165 reviews
Rating 6 - Okay. 8 out of 165 reviews
Rating 4 - Poor. 7 out of 165 reviews
Rating 2 - Terrible. 6 out of 165 reviews

Reviews

Verified review

10/10 Excellent

Alma Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was amazing.
Stayed 10 nights in Jun 2026
Verified review

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, 3 swimming pools, very well located (minutes away from many restaurants/cafés/bars/delicious street vendors and centro), very kind staff who works hard to ensure your comfort. Transportation is easily accessible (taxi, collectivo and the ADO bus). The vibe is relaxed and charming. Our room was spacious enough and cozy and had a very comfortable king size bed. The Wi-Fi on the property works very well. The common space is also nice and welcoming. There's an open kitchen where everyone can prepare their own meals as they please, it is fully equipped with all the basics. Thank you so much for your efforts to ensure a very pleasant stay 😊
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel! Room was super nice and clean. Staff was fantastic and location was AMAZING! You don’t have to go anywhere to find everything! Would highly recommend and would book here again when I’m in Tulum
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. The location was nice because we were close to many restaurants and bars. The staff was also quick to respond to our requests.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Ryosuke

Liked: Cleanliness, staff & service, amenities
Friendly staff Well equipped kitchen
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Honey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Very friendly Great place to stay
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Cathy

Liked: Property conditions & facilities
We found our room at this hotel to be basic but clean. It was fine since not a lot of time was spent in our room anyway. Very relaxed atmosphere & a basic continental breakfast was included, although the fruit was very good & fresh. LaVeleta is a great area of Tulum, close to the center with many shopping options, but quieter & many more affordable food options than other areas of Tulum that we have stayed in. There are 3 refreshing swimming pool options. We enjoyed our brief stay, but would choose a larger room option for stays beyond a couple of days. This is actually a larger boutique hotel & although we did not see other rooms, I wouldn’t hesitate to stay again trusting the value would be just as good.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

shahin

Liked: Cleanliness, staff & service, amenities
The room was spotless, they provided us with towels, shampoo and coffee plus fruit in the morning (except no breakfast made by staff) you have to prepare tour own which was the only down side - also it can get a bit loud at night as the hotel is close to some restaurants/ bars. Other than that i would definitely recommend this place
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, Friendly staff,Dining, Aesthetic
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing affordable lovely hotel! very kind and attentive staff super convenient and great price!
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel and the staff were very friendly and accommodating.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

The hotel was incredible and people were super nice and atentive. Everything was super clean and the air conditioning was amazing. Great location and lots of shops and restaurants in the street.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

ANA PAULA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the people that work there they are so friendly
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Wonderful service. The team is so friendly and helpful. Great rooms and nice breakfast. Can definitely recommend.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENT

BEAUTIFUL AND CLEAN HOTEL. EVERYBODY WAS VERY KIND, EXCEEDED MY EXPECTION, LOCATED IN A NICE AND SAFE AREA.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Damien Shon

Liked: Cleanliness, property conditions & facilities
Diago and his brother are absolutely kind and respectful. When I return to Tulum I already know exactly where I’m staying. Very convenient in terms of dining, parties, shopping and rentals. Very clean and trendy. Two thumbs up! You will not be disappointed!
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect spot!

Beautiful hotel, loved the huge tub and open shower concept, and all the natural lighting. Great staff, safe area, the breakfast was simple yet fresh and perfect. Good communication from hotel staff. Close to Holistika for yoga, Zamna for the fiesta, and with a scooter you can be to the beach in 15-20 minutes. The restaurant across the way bumps until like 2am some nights but as long as you aren’t a light sleeper or bring your sleep meditations/music you’ll be fine!
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Wolo Noemie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I REALLY enjoyed my stay at Turquoise. Diego was very friendly and was available anytime you needed him. My room was clean and comfortable and was a beautiful aesthetic. The pool, and dining area..oh everything was just perfect and calming. Only 5 mins away from the bus terminal for travellers and a lot of walking distance shops around. There is a bar/restaurant literally across if you want to go out for a drink. As my first time in Tulum, the hotel made me want to come back in the future and Turquoise will definitely be my stay in the future.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint place in Tulum in an upcoming neighborhood.

We stayed in Turquoise Tulum for 5 nights during our roadtrip across the Yucatan Peninsula. We didn't experience any of the negative things we read in earlier reviews, but of course every experience is personal. The property looked in good shape with two pools and a lovely outside area with a lot of greenery. We booked a bigger room with a private plunge pool. People who booked this room before, expecting a private fullsize pool didn't read the description properly. But it is an excellent addition to the room to dip into after a hot day out. Room was spacious and the shower was adequate. The pricing was excellent, although it was low-season. La Veleta is a neighborhood on the rise with lots of great restaurants and bars around. Walk to town is about 20-30 minutes (don't drive, parking is aweful). Bike ride to the beach is about 20 minutes. The bikes they have for hire can use some maintenance or replacing. Breakfast is simple but sufficed for us. For us, this was a great place to stay, especially with the pool floaty and their house cat who keeps you company during breakfast. Would recommend!
Stayed 5 nights in Oct 2023
Verified review

6/10 Okay

Kristy

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This is a tough one as the property has so much potential. It’s gorgeous and the rooms are amazing however the service we experienced was poor. We got put into our room, one bed had a blanket, the other didn’t, pillow cases stained on one bed. Turns out there was no hot water so we asked to be moved due to this and the noise of the bar. Diego was helpful and apologetic, so we moved rooms the next day as it was too late at night to change. The shower and noise was disappointing as we were so tired and about to travel 30 hours. Moved to the new room which was gorgeous, definitely upgraded. So thank you for that however there was no soap, shampoo or conditioner. No hairdryer. So we requested this at about 6pm and I think the most inconvenient thing is we didn’t get these items until 1030pm at night and after many follow ups. It seemed like the room was half finished (newer part of the hotel) no where to hang towels, no door to close off to the outside area (only a screen door, so couldn’t completely lock the room up) I think with the right staff in place this place could be excellent. Please note: for anyone not going to Tulum to party, ask for a quiet room as this hotel sits right on top of a bar and it’s loud until 1am. The back rooms are nice and quiet.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and tranquil hotel.

The photos don’t do it justice. Rooms I stayed in Royal room B with the private outdoor pool on the terrace. It was perfect, no one can see onto the terrace so you can get an all over tan in privacy. It rained while i was there but I still had an outdoor bath in the warm rain - I felt like Tarzan’s Jane. The AC wasn’t working in my room, so they gave me the key to another beautiful room and said i can go between the two. I stayed in the room without the AC as the fan worked, the room was on a corner and the breeze was plenty good enough. I felt like I was in a luxury jungle suit without the creatures/bugs. All the rooms have floor to sealing windows and doors that just add to that touch of elegance. There is a fridge in the room too. Bathroom The shower pressure was immense, i had to turn it down and standing at the end of the shower (in the water jet) felt like i was outside in the jungle with all the greenery through the window (but without any bugs/creatures). Staff Staff were outstanding and went out of their way to help make me comfortable. Nothing was too much of a problem and they insisted if anything was not to my liking to call them. Location MX 70 in a taxi from the ADO stop in the rain, so possibly cheaper on a dry day. Worth the taxi on such a wet day as there were loads of big puddles around. A 1 min walk from a pharmacy, shop, restaurants and very pretty coffee shop. If I ever come back to Tulum, this will be my spot. Wish i could have stayed longer.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the experience in the hotel was excellent. Specially the staff, they go the extra mile to make you feel comfortable. We are grateful for that.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

michael

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Great location Easy parking on the street Breakfast does the job Rooms are clean as well
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Siddhartha

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautifully designed. The staff were great and the stay was spectacular
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was delightful. Loved the pools; it felt like an oasis.
Stayed 1 night in Feb 2026