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Hotel Tzalam Tulum

Property class: 3

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A short walk from Tulum Beach, Hotel Tzalam Tulum provides amenities like a garden. Guests can connect to free in-room WiFi.

Reviews

4.8 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Room options

View all photos for Tzalam Garden View Room

Tzalam Garden View Room | Minibar, WiFi (free)

Tzalam Garden View Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located on the beach, Hotel Tzalam Tulum is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
Map
Tulum-Boca Paila Km5.5 parcela 1678, Ejido Jose Maria Pino Suarez, Tulum, QROO, 77760

What's nearby

  • A coastal landscape with a clear blue sky, turquoise waters, and a historic stone structure on a cliff overlooking the beach.
    Tulum Beach
    2 min walk - 0.1 miles
  • A coastal area with a historical stone structure, a beach, and clear blue waters.
    Playa Paraiso
    12 min drive - 5.8 miles
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum Mayan Ruins
    15 min drive - 6.6 miles
  • A coastal landscape with a stone structure on a cliff, palm trees, and a sandy beach.
    Playa Ruinas
    19 min drive - 6.9 miles
  • Ven a la Luz Sculpture
    19 min walk - 1.0 mile

Getting around

  • Tulum Intl. Airport (TQO)
    63 min drive

Restaurants

  • Ilios | Greek restaurant in Tulum
    8 min walk
  • Rosa Negra Tulum
    11 min walk
  • Cenzontle
    13 min walk
  • ARCA
    10 min walk
  • Casa Banana
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Family friendly

  • In-room sofa bed

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • On the beach

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Single sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Tzalam Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Tzalam Tulum?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Tzalam Tulum?

Check-out is at noon.

Where is Hotel Tzalam Tulum located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Ven a la Luz Sculpture, Tulum Beach, and Sian Ka'an Biosphere Reserve. SFER IK and Playa Akun are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Tzalam Tulum Reviews

4.8

6.8

Cleanliness

4.0

Amenities

5.4

Staff & service

3.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 1 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property is not ready for occupancy as it is still under construction. The property is on the jungle side of the main road in Tulum & WAY back in the jungle. It is a 5 minute walk down a dirt road from the "hotel" to the main road. It is barely lit at night which made for scary walks at night, especially alone. We also had to carry/roll our suitcases down this dirt road upon checking out. The property and rooms also DO NOT have wifi as stated. The shower had no privacy as the windows were clearly visible to the outdoors - I had to shower in my bathing suit every day. No hairdryer in room as well, very dim lighting at night. Overall a very disappointing experience and will be requesting a refund as this property did not offer what was expected.
Stayed 6 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019