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Emotion Tulum Hotel

Property class: 3

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Photo gallery for Emotion Tulum Hotel

A narrow hallway with a gravel floor, a row of metal lockers on the right, and a hanging light fixture. - Emotion Tulum Hotel (Tulum)
A building with a sign for 'EMOTION TULUM HOTEL & HOSTAL'. - Emotion Tulum Hotel (Tulum)
An outdoor patio with tables and chairs, a pergola with a patterned canopy, and a view of a swimming pool in the background. - Emotion Tulum Hotel (Tulum)
A reception area with a wooden counter, a floral sofa, and a water cooler. - Emotion Tulum Hotel (Tulum)
A hotel room with a bed, a green bedspread, and a white towel. - Emotion Tulum Hotel (Tulum)
Located close to Playa Paraiso and Tulum National Park, Emotion Tulum Hotel provides an airport shuttle, a rooftop terrace, and a garden. Active travelers can enjoy cycling at this hotel. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, Refrigerator

A hotel room with two beds, a decorative geometric wall art, a wooden door, and a tiled floor.

Standard Room, Refrigerator

  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room, Refrigerator

A hotel room with two beds, a small desk, a chair, a TV, and a bathroom.

Triple Room, Refrigerator

  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Quadruple Room, 2 Queen Beds, Refrigerator

A hotel room with two beds, a painting, and a bamboo wall decoration.

Quadruple Room, 2 Queen Beds, Refrigerator

  • 22 sq m
  • Sleeps 5
  • 2 Queen Beds

About the neighborhood

Located in Tulum City Center, a neighborhood in Tulum, Emotion Tulum Hotel is in the entertainment district and on the boardwalk/promenade. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Tulum Beach and Playa Paraiso are two other places to visit that come recommended. Scuba diving, snorkeling, and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Tulum travel guide
Map
Av. Tulum 32, entre Osiris y Beta Sur, Tulum, QROO, 77760

What's nearby

  • A rocky coastline with turquoise waters and a stone structure on a cliff.
    Jaguar Park
    4 min drive - 1.1 miles
  • A coastal archaeological site with a large stone structure, wooden walkways, and visitors.
    Tulum Mayan Ruins
    10 min drive - 3.3 miles
  • Dos Aguas Park
    2 min walk - 0.1 miles
  • Hospital de Tulum
    8 min walk - 0.5 miles
  • Hunab Lifestyle Center
    4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    92 min drive

Restaurants

  • La Guarida
    2 min walk
  • Tacos Diaz
    2 min walk
  • El Pollo Bronco
    1 min walk
  • El Mariachi Loco
    2 min walk
  • La Fourneé
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; reservations required and discounts available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • Picnic area
  • Rooftop terrace

Spa

  • Massage

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Contactless check-out available

Express check-out available

Special check-in instructions

The property charges 6 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet, per day

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 5 per pet, per day
  • Credit card charges are subject to a surcharge of 6 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

Frequently asked questions

Is Emotion Tulum Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Emotion Tulum Hotel?

Check-in start time: 3 PM; Check-in end time: noon.

What time is check-out at Emotion Tulum Hotel?

Check-out is at 12:30 PM.

Does Emotion Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Emotion Tulum Hotel located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Emotion Tulum Hotel Reviews

6.8

7.4

Cleanliness

8.0

Location

8.4

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 5 out of 30 reviews
Rating 8 - Good. 11 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 5 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

Reviews

Verified review

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities
Horrible lugar, sucio, roto, la habitación no tenía ni piso, era cemento, y pésima atención, no aceptan pago con tarjeta bancaria.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

buena ubicación, cómodo para descansar.

un hotel bien ubicado, en el centro de Tulum. Algo de ruido por los restaurantes que están a un lado, más sin embargo está cómodo si lo que quieres es una habitación privada a precio accesible.
Stayed 1 night in Jan 2022
Verified review

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo, fatal!!!!

Pésima atención, ruido toda la noche por el bar abajo, baños una porquería no servía WC, la TV un sólo canal, sucio todo, en general un asco. Nada recomendable. El tipo de recepción un pelele ademas me quería cobrar de más. al final aceptó que se equivocó de mala gana.
Stayed 1 night in Jan 2022
Verified review

6/10 Okay

Morgan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was great - the folks who work there were nothing but nice and helpful. However, the room we booked was bare bones, the towels were clean but permanently stained, the shower and bathroom had someone else's stray hairs, and you could hear basically everything happening on the floor. Ultimately, I felt our room was super over priced for what we got ($100 US all in) but it was a Saturday night in Tulum and we booked the same day. If it was $45 instead $85 I wouldn't complain. I just wish I knew because I would've spent the extra $25 to get a much nicer spot.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
El lugar está en buena zona. Es tranquilo. E incluye desayuno.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Jose David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente servicio.

Exelente servicio, cómodo, agradable.
Stayed 3 nights in Nov 2018
Verified review

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hostel with amazingly helpful staff

We had a spacious private room with two comfortable double beds. The reception staff made us feel very welcome and helped us plan sightseeing activities. A plentiful breakfast was served on the rooftop terrace. When we arrived we were told that the terrace was booked for an all-night party on the second night of our stay and were offered a refund and help in finding another place. We decided to stay. Even though the thumping bass made our sleep erratic, the staff had been so friendly and appropriate that it just felt like our kids were having a party.
Stayed 2 nights in Jan 2018
Verified review

4/10 Poor

Jess

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location but very noisy

The best part about this hotel is the location since it’s so close to everything. This also means you won’t get any rest because bars and clubs blast music all night and all morning. The bed was also hard and uncomfortable.
Verified review

8/10 Good

ivan

Liked: Staff & service
Tienen cambio de administración, faltan detalles pero seguramente en poco tiempo estará mejor. la terraza es muy buena, falta algo de acomodo. el trato es bueno y amable. saludos..
Stayed 1 night in Dec 2017
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Bueno

Bien ubicado pero muy ruidoso. La habitacion limpia y el personal de recepcion muy atento. Nos costo mucho dormir porque es muy ruidoso alrededor y la habitacion estaba a un lado de unos casilleros.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

victor

Liked: Cleanliness, staff & service, room comfort
mucho ruido por modificaciones dentro del hotel
Stayed 3 nights in Nov 2017
Verified review

4/10 Poor

Verified traveler

Disliked: Room comfort

Good staff but no hot water

Staff were great but there was no hot water in the shower
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
À plus de 60€ la nuit, l'hôtel n'est pas à la hauteur. Murs sales, serviettes de bain trouées (déchirées), un tapis de bain de 30cmx30 découpé dans une vieille serviette. Cuisine commune pas nettoyée (tables pas propres, aliments qui traînent), et, bien sûr, les éternels mal élevés qui discutent sous vos fenêtres jusqu'à 2h30 du matin (mais ça, ce n'est pas la faute de l'hôtel !). Bon accueil et personnel très sympa. Très bon point par contre pour une bonne literie et des lits en 160, une clim qui fonctionne bien et bonne télé. Bref, uniquement pratique parce qu'en plein centre et a 5mn à pied du Terminal ADO.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Buena ubicación.

Todo salió acorde a lo esperado, salvo que no nos cobraron el precio acordado, si se quiere abonar con tarjeta de crédito cobran recargo. No toman el dólar en la cotización oficial. El resto todo bien. Tulum es maravilloso.
Verified review

10/10 Excellent

Geo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel en el corazón de Tulum

La atención de su personal es de lo mejor, siempre muy amables y dispuestos a ayudar. Está ubicado en el centro de Tulum, en la avenida principal.
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness

Good value, right in town, no frills

Great location and very reasonable, suitable for young backpackers. The private room with bath was super basic.
Verified review

8/10 Good

Kathleen

Liked: Staff & service

Good option for Tulum Pueblo

Great staff, good location. Facilities are pretty basic, but that's ok. Price seemed quite high for what we got, but apparently Tulum has a reputation for expensive accommodation.
Verified review

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place with perfect kovatkin to stay

Hotel was nice and staff was great and really helpful! Big plus for that. Room was nice. The only minus was the location of our room was bad, we got the first room from the lobby, so it was really noisy. But we got earblugs! The location of the hotel is really good and they also rent bikes, so it is easy to drive to the beach. There is common kitchen that guests can use. There shoul be more kitchen tools. Beds were good and pillows were great. We stayed at the hotel four nights, so it would have been nice if the sheets and towels would have changed at least once, but they didn't! Altough there was some minus points, we really liked the place. If we ever come back to Tulum we will choose this place!!
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le falta un poco más de limpieza. El personal muy amable y la ubicación excelente, muy cerca de todo.
Verified review

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort

Decent budget hotel

I thought everything was a decent value for the price, but the water pressure was low and the shower was rather outdated and dingy. Good beds, great private room for 2-3 people. Bikes for rent for a good price, excellent reception staff. Homey ambiance.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not up to the standards of a regular hotel. It is more like a room in a house. There is no good insulation in the wall. You can hear every noice in the hallway. Yet it charged us as a four star hotel
Verified review

6/10 Okay

Helena

Liked: Cleanliness, staff & service

Simple but clean

It was fine for a night. Noisy hallway, no windows towards the street, but the room was clean. Our friend had booked the room on Expedia and we expected an easy check-in. Well, they required a credit card from a person at check-in. They apparently did not charge the credit card at the online booking and we ended up having to pay the room at check-in. Our friend was very disappointed about that. It was supposed to be a gift for us.
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel right on the main street of Tulum

Entrance way looks questionable but look past that because they are working hard on fixing up the hotel. Rooms are lovely, clean and affordable. There are fridges in the rooms, private bath, air conditioning and tv. There are regular hotel rooms in one side and dorm rooms with clean, new shared baths. Staff are very helpful and friendly. Hotel is on the main street of Tulum with the central square and many restaurants close by. The beach is a 15 minute taxi ride away. We would definitely stay there again.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge och rent

Vi bodde fyra nätter här, vi hade först bara bokat två men vi gillade Tulum såpass mycket att vi förlängde. Rummet är rent och har kylskåp, helkaklat badrum och en helt okej bekväm säng. Det vi saknade i rummet var en byrå eller fler hyllor för kläder och en sänglampa! Det städades varje dag och kändes därför alltid rent. Det ligger i mitten av Tulum, några kvarter (ca 8 min gång) till busstationen och nära de flesta souveniraffärer och restauranger. Colectivon till stranden går två kvarter från hotellet vilket var smidigt.
Verified review

6/10 Okay

Magalie

Liked: Cleanliness, staff & service

Hôtel plus que correct mais bruyant

Bon accueil, hôtel bien placé, chambres propres mais bruyant !