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Azucar Hotel Tulum

Property class: 4

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Photo gallery for Azucar Hotel Tulum

A pool area with lounge chairs and umbrellas, palm trees, and a view of the beach and ocean. - Azucar Hotel Tulum (Tulum)
A beach view from a wooden deck with a pool, palm trees, and a clear sky. - Azucar Hotel Tulum (Tulum)
A four-poster bed with a wooden frame and white bedding in a room with a balcony. - Azucar Hotel Tulum (Tulum)
A beach with a palm tree and a white railing. - Azucar Hotel Tulum (Tulum)
A wooden staircase leading to a covered porch with a white stucco wall, potted plants, and a view of the surrounding area. - Azucar Hotel Tulum (Tulum)
You can look forward to designer stores on site, a coffee shop/cafe, and a bar at Azucar Hotel Tulum . With a private beach, free beach cabanas, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to a Swedish massage at the onsite spa. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a restaurant.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room, Partial Ocean View

A hotel bathroom with a large mirror, two sinks, and a ceiling vent.

Deluxe Double Room, Partial Ocean View

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Partial Ocean View

A hotel bathroom with a large mirror, two sinks, and a ceiling vent.

Deluxe Room, 1 King Bed, Non Smoking, Partial Ocean View

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Mar, Private Jacuzzi, Frontal Ocean View & Infinity Pool

A beach view with a pool, palm trees, and a stone archway.

Suite Mar, Private Jacuzzi, Frontal Ocean View & Infinity Pool

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Cielo, Private Jacuzzi, Rooftop, Frontal Ocean View & Infinity Poo

A beach view with a pool, palm trees, and a stone archway.

Suite Cielo, Private Jacuzzi, Rooftop, Frontal Ocean View & Infinity Poo

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Agua, Ocean View & Private Jacuzzi

A large bed with a wooden headboard, a chair, and a wooden floor.

Suite Agua, Ocean View & Private Jacuzzi

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Aire, Panoramic Ocean and Infinity Pool Views, Private Jacuzzi, Rooftop

A bedroom with a large bed, wooden wardrobe, and a small table with a chair.

Suite Aire, Panoramic Ocean and Infinity Pool Views, Private Jacuzzi, Rooftop

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Tulum City Center, a neighborhood in Tulum, Azucar Hotel Tulum is near the airport and on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
Map
Ctra. Boca Paila Km 7.5, Tulum, QROO, 77710

What's nearby

  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    11 min drive - 3.7 miles
  • A beach with palm trees, a sandy shore, and several boats in the water.
    Playa Paraiso
    13 min drive - 4.6 miles
  • Dos Aguas Park
    13 min walk - 0.7 miles
  • Hospital de Tulum
    13 min walk - 0.7 miles
  • Cenote Calavera
    3 min drive - 1.2 miles

Getting around

  • Tulum Intl. Airport (TQO)
    39 min drive

Restaurants

  • Encanto Cantina
    12 min walk
  • La Fourneé
    12 min walk
  • Pozoleria La Mexicanita
    5 min walk
  • Birria & Tequila
    9 min walk
  • San Carnitas
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Designer stores
  • Free beach club
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • High chair
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • In a nature reserve
  • On a private beach
  • On the boardwalk/promenade

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • 2 steps to reach entrance
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (37 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 21 years old are not allowed in the spa

Frequently asked questions

Does Azucar Hotel Tulum have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 6:00 AM–10:00 PM.

Is Azucar Hotel Tulum pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Azucar Hotel Tulum ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Azucar Hotel Tulum ?

Check-out is at noon.

Where is Azucar Hotel Tulum located?

Located in Tulum City Center, this beachfront hotel is on the boardwalk/promenade, 0.6 mi (1 km) from Dos Aguas Park, and 3 mi (4.8 km) from Tulum Mayan Ruins. Cenote Calavera and Hospital de Tulum are also within 1 mi (2 km).

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Reviews

Azucar Hotel Tulum Reviews

9.6

Exceptional

9.6

Cleanliness

8.8

Amenities

10

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

Reviews

Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
Amazing location right on the beach. Lovely staff and great food and drinks in the beach restaurant.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Lamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the mar suite it was nice, shower was cold only reason I’m giving 4 stars instead of 3. Staff were very accommodating no complaints at all with the staff. Bar could have been a little better my drink was almost I drinkable, but I got a refund no issue. Overall if you want a stay that’s right off the beach and you’re not worried about all the small details this is a perfect place
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Lacadia

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous property, gorgeous beach. We had such an amazing, memorable time here. We LOVED this location. So many exceptional food spots and boutiques just steps away. All the places you'll want to visit and things you'll want to do (cenotes, art museums, ruins, snorkeling, ziplining) are less than 30 minutes away. We stayed for a week in late November and saw no sargassum, had great weather, and it wasn't crazy busy anywhere. The beach was idyllic. We rented a car and were able to park for free in their lot across the street. Other nearby parking is also really affordable. The staff was super friendly and helpful. The only caveat is that there is a good deal of loud music from the neighboring hotel and the bar across the street almost all the time. The rooms are pretty soundproof, so it didn't bother us at night, but it does set more of a party vibe on the beach.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Jenny

Liked: Cleanliness, amenities
Had a lovely stay!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer.
Stayed 3 nights in Apr 2026