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Holiday Inn Express & Suites Richland by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Richland by IHG

A glass-enclosed pool area with a glass door, a green chair, and a table with towels. - Holiday Inn Express & Suites Richland by IHG (Richland)
A bakery display case with pastries and a sign that reads "CINNABON". - Holiday Inn Express & Suites Richland by IHG (Richland)
A hotel with a modern design, featuring a large entrance, a parking lot, and a well-maintained garden area. - Holiday Inn Express & Suites Richland by IHG (Richland)
A hotel room with a kitchenette, a dining area, a bed, and a bathroom. - Holiday Inn Express & Suites Richland by IHG (Richland)
A compact hotel room with a kitchenette, a sofa, a coffee table, and a dining table. - Holiday Inn Express & Suites Richland by IHG (Richland)
Located close to Columbia Center Mall and Toyota Center, Holiday Inn Express & Suites Richland by IHG provides a free breakfast buffet, a free roundtrip airport shuttle, and a terrace. For some rest and relaxation, visit the hot tub. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Parking included

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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A bed with white bedding and pillows against a brown headboard.

Standard Room

10.0 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(11 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with a wooden desk, a coffee maker, a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Suite, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(6 reviews)
  • River view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Comm, Mobil Roll Shwr)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Room, 1 Queen Bed, Accessible (Comm, Mobil Roll Shwr)

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

A hotel room with a wooden desk, a coffee maker, a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

7.8 out of 10
Good
(7 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Accessible (Mobility Tub)

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Balcony, River View

A compact hotel room with a kitchenette, a sofa, a coffee table, and a dining area.

Suite, 2 Queen Beds, Balcony, River View

8.0 out of 10
Very good
(22 reviews)
  • River view
  • 49 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Balcony, River View (2 Queen)

A hotel room with a wooden desk, a coffee maker, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Balcony, River View (2 Queen)

8.0 out of 10
Very good
(1 review)
  • River view
  • 49 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Suite, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(7 reviews)
  • River view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in South Richland, a neighborhood in Richland, Holiday Inn Express & Suites Richland by IHG is in a shopping district. Columbia Point Golf Course and Badger Mountain Vineyard are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Columbia Center Mall. Looking to enjoy an event or a game? See what's going on at Toyota Center or Gesa Stadium. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and rock climbing nearby. Visit our Richland travel guide
Map
1970 Center Pkwy, Richland, WA, 99352

What's nearby

  • A flatbread topped with tomatoes, cheese, and herbs, drizzled with sauce, on a white plate with a napkin labeled "Twigs Bistro and Martini Bar".
    Columbia Center Mall
    6 min walk - 0.4 miles
  • The REACH Museum
    3 min drive - 1.1 miles
  • Three Rivers Convention Center
    4 min drive - 1.3 miles
  • Toyota Center
    4 min drive - 1.3 miles
  • Columbia Point Golf Course
    8 min drive - 4.2 miles

Getting around

  • Pasco Station
    15 min drive
  • Tri-Cities Airport (PSC)
    13 min drive

Restaurants

  • Chick-Fil-A
    3 min drive
  • Circle K
    18 min walk
  • Circle K
    9 min walk
  • Jersey Mike's Subs
    13 min walk
  • Olive Garden
    11 min walk

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  • Hot tub
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 9:00 PM at scheduled times and on request
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 5:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (780 square feet of space)
  • Coworking space

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2003
  • Fireplace in lobby
  • Smoking not allowed
  • Tuscan architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Holiday Inn Express & Suites Richland by IHG have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is available 24 hours a day.

Is Holiday Inn Express & Suites Richland by IHG pet-friendly?

Yes, Holiday Inn Express & Suites Richland by IHG allows dogs (limit 2 total). There's a fee of USD 30.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Holiday Inn Express & Suites Richland by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Holiday Inn Express & Suites Richland by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Holiday Inn Express & Suites Richland by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 7:00 AM–9:00 PM on request.

Where is Holiday Inn Express & Suites Richland by IHG located?

Located in South Richland, this hotel is within 2 mi (3 km) of Columbia Center Mall, Three Rivers Convention Center, and Toyota Center. Columbia Point Golf Course and Badger Mountain Vineyard are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express & Suites Richland by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 578 out of 924 reviews
Rating 8 - Good. 223 out of 924 reviews
Rating 6 - Okay. 62 out of 924 reviews
Rating 4 - Poor. 32 out of 924 reviews
Rating 2 - Terrible. 29 out of 924 reviews

Reviews

Verified review

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cozy room good breakfast nice pool and hot tub.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, there were free cookies, the pool was 24 hours, and staff were so nice and helpful!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location for us. It was easy to drive anywhere in the Tri-Cities.The hotel and the rooms had everything we needed for a comfortable stay. The front desk was friendly and helpful, accommodating all our needs.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Dmitriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel reasonably priced. Clean rooms nice pool and hot tub good breakfast. There was a remodeling going on would be nicer when finished. Landscaping around the building can use some care broken screens in the pool area can be replaced pool furniture needs to be looked at holes in chairs and such.but otherwise good would stay again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the staff was so nice and helpful
Stayed 1 night in May 2026
Verified review

8/10 Good

Soren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room good breakfast love the swimming pool and hot tub
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room; excellent breakfast. In addition, the staff were very professional and friendly.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast! There was obvious care choosing quality foods and I. appreciated it greatly.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Analila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious front desk was good good customer service pool and hot tub was just perfect ☺️
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gulsidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is well located and close to everything
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Nice staff clean property. Pool area was nice
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and the pool and hottub i say was the best at every Hotel i have stayed at. Front desk was awesome rooms were clean and very roomie.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoys the pool, big room, and breakfast! We have fun!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Megan

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Not a bad hotel in a shopping area, nice staff, and the construction did not bother us. It was nice to have a balcony with a little table & chairs to sit and eat on. Breakfast was pretty good and staff was helpful! The room was clean, comfy beds, it was a little dark due to the decor (not lack of lamps). Nice bathroom counter. Only issue in the room was the little couch/chair were very stained. Our dog did not even try to get on the couch. The pool temperature was a good temp for little ones which is why I booked this hotel. However the water was extremely cloudy. You could not even see pool toys or drains on the bottom. They seemed to be trying to rectify it in the morning with a roaming pool filter and chemicals and it was getting a little better. The hot tub was extremely clean and clear, with nice tile. So I’m not sure what caused the pool cloudiness but it was disappointing.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I felt very welcomed. And it's so cool that the fitness and pool areas are 24hrs
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This was a convenient place to stay. Be prepared to have the train let you know it is near you during daylight hours. The property is very nice, the morning breakfast is great and check-in/check-out was very easy.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fabulous, the staff did a great job ensuring the trays were full throughout the whole breakfast window. Every staff interaction was pleasant, they always had smiles on their faces and were kind even to my kids. The AC was wonderful and kept the room the temp we wanted. The pool was fabulous!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

TaAnn

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff were really friendly!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Theresa

Liked: Cleanliness, amenities, property conditions & facilities
This is our go-to place when in town! Great staff. Fantastic breakfast with great hot and cold options. Rooms are always clean with comfortable beds, too!!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the new air conditioning. I liked having access to our room from outside for unloading and loading the car. The staff as always was friendly and helpful.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a big shopping area! Staff was really nice at check in.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities
Check in was quick and the young lady who checked us in was very nice. Room was clean. Very happy with our stay.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
I was so grateful to have had early check in.. we weren’t able to use pool as it was so busy, but overall wonderful. Thank you again!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and great layout. Breakfast was great.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities
Front desk staff were very kind, large and clean king studio room, comfy beds , the breakfast selection was great, pool open 24hrs, location was next to mall with multiple restaurants - love the Noon check out time
Stayed 2 nights in Nov 2025