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City Oasis Inn Townsville, SureStay Collection by BW

Property class: 4

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Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

A clear pool surrounded by tropical vegetation and a small waterfall. - City Oasis Inn Townsville, SureStay Collection by BW (Townsville)
A modern living room with a flat-screen TV, a sofa, a dining area with chairs, a staircase, and a ceiling fan. - City Oasis Inn Townsville, SureStay Collection by BW (Townsville)
A modern kitchen with white cabinets, a microwave, a refrigerator, and a dining area with wooden chairs and a table. - City Oasis Inn Townsville, SureStay Collection by BW (Townsville)
A wooden play structure with a slide in a lush garden setting. - City Oasis Inn Townsville, SureStay Collection by BW (Townsville)
A hotel room with two beds, a desk, a chair, a lamp, and a ceiling fan. - City Oasis Inn Townsville, SureStay Collection by BW (Townsville)
Located close to Queens Gardens and Castle Hill, City Oasis Inn Townsville, SureStay Collection by BW provides a coffee shop/cafe, a garden, and a playground. For some rest and relaxation, visit the hot tub. The on-site restaurant, Sidewalk Cafe & Bar, offers breakfast, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for 1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

A bedroom with a bed, curtains, a bedside table, and a wall-mounted light.

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Double Bed

View all photos for Standard Room, Multiple Beds (Pet Friendly)

A hotel room with two beds, a ceiling fan, a small kitchenette, and a dining area.

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(6 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Kitchenette

A hotel room with a large bed, bedside tables with lamps, a desk with a chair, a refrigerator, and a window with curtains.

Executive Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Double Bed, Non-Smoking, Standard Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

A hotel room with a bed, a chair, a bedside table, a window with curtains, an air conditioning unit, and a ceiling fan.

1 Double Bed, Non-Smoking, Standard Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 2
  • 1 Double Bed

View all photos for 1 Queen Bed, Non-Smoking, Executive Room, Work Desk, Wi-Fi, Air-Conditioned, Bathtub

A hotel room with a large bed, a desk, a chair, and a window with curtains.

1 Queen Bed, Non-Smoking, Executive Room, Work Desk, Wi-Fi, Air-Conditioned, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with two beds, a ceiling fan, an air conditioning unit, a TV, and a window with curtains.

Standard Twin Room

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Apartment, 1 Queen Bed

A modern living room with a flat-screen TV, a sofa, a dining area with chairs, a staircase, and a ceiling fan.

Executive Apartment, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a lamp, and a ceiling fan.

Family Room

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Family Room

A bedroom with a bed, a nightstand, a window with curtains, and a door leading to a balcony.

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

A hotel room with a bed, a sofa, a desk, and a ceiling fan.

Family Room

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Traditional Cottage

A bedroom with a quilted bedspread, two bedside lamps, a metal bed frame, a wooden ladder, and wall-mounted butterfly art.

Traditional Cottage

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment

Television

Standard Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Room

9.4 out of 10
Exceptional
(19 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Townsville, City Oasis Inn Townsville, SureStay Collection by BW is in the city center and near the beach. The area's natural beauty can be seen at Castle Hill and Queens Gardens, while Maritime Museum of Townsville and Museum of Tropical Queensland are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Reid Park Street Circuit. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with skydiving and hiking/biking trails. Visit our Townsville travel guide
Map
143 Wills Street, Townsville, QLD, 4810

What's nearby

  • A plaque with the inscription "HAVE A GOOD TIME CASTLE."
    Castle Hill
    5 min walk - 0.3 miles
  • A coastal park with palm trees, a walking path, and a view of the ocean.
    The Strand Beach
    13 min walk - 0.7 miles
  • The Museum of Tropical Queensland building with a modern design, featuring a large blue facade and a white canopy structure.
    Museum of Tropical Queensland
    15 min walk - 0.8 miles
  • A stadium with a white roof and a sign that reads "Queensland Country Bank Stadium."
    Queensland Country Bank Stadium
    16 min walk - 0.9 miles
  • A sunset over a beach with palm trees and a calm sea.
    Strand Park
    18 min walk - 1.0 mile

Getting around

  • Townsville Station
    6 min drive
  • Townsville, QLD (TSV)
    16 min drive

Restaurants

  • McDonald's
    10 min walk
  • Cowboys Leagues Club
    7 min walk
  • Heydeys
    8 min walk
  • Polola
    7 min walk
  • Match (Grill & Bar)
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Weekday cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: AUD 8 to 35 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total pets

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for AUD 33 per night

Cribs (infant beds) are available for AUD 25 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 35 for adults, and AUD 5 to 25 for children
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Frequently asked questions

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool.

Is City Oasis Inn Townsville, SureStay Collection by BW pet-friendly?

Yes, City Oasis Inn Townsville, SureStay Collection by BW allows dogs (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is City Oasis Inn Townsville, SureStay Collection by BW located?

Located in the heart of Townsville, this hotel is within a 15-minute walk of Castle Hill, Queens Gardens, and Museum of Tropical Queensland. Maritime Museum of Townsville and Strand Park are also within 1 mi (2 km). Townsville Station is 22 minutes by foot.

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Reviews

City Oasis Inn Townsville, SureStay Collection by BW Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 248 out of 548 reviews
Rating 8 - Good. 232 out of 548 reviews
Rating 6 - Okay. 43 out of 548 reviews
Rating 4 - Poor. 20 out of 548 reviews
Rating 2 - Terrible. 5 out of 548 reviews

Reviews

Verified review

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful surroundings, close to the city and waterfront. Good location, friendly professional staff.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location near CBD. Quiet spacious grounds with lawn area for kids and dogs. Plenty of parking off street. Friendly and helpful staff.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well located motel in Townsville city. Great staff and clean, modern rooms. We have stayed here several times in the past and will do so again. A bit expensive but we could take our little dog and we can't fault the place.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Jessica

Liked: Staff & service
Friendly staff, a nice pool area, and on-site parking available. Unfortunately, my bed sheets had stains, the shower in my room had no hot water and was only lukewarm, and the hotel is very noisy with thin walls.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, lovely staff, would definitely stay again
Stayed 13 nights in Oct 2023
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and clean pool was awesome
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Marie-Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Very good room and friendly staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

YAJUN

Liked: Cleanliness, amenities, property conditions & facilities
very clean, staff & management very helpful with late check in, fully recommend
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Domenico

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024
Verified review

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional in assisting me with my needs.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and backyard area. Neat, tidy and helpful staff.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected and beyond. Liked the discrete swimming pool/spa.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking availability onsite is a bonus. Well located with reasonable walking distance to shops and restaurants that provide a good variety of options.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Great pool for kids. Had a great time
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice. Great pool, my Son and I loved it.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, safe, calm and peaceful
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities
Nice clean quiet
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean room
Stayed 1 night in Sep 2025