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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
Hotel with free parking, a quick walk to Castle Hill

Choose dates to view prices

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, sun loungers
Garden
Family Room | 1 bedroom, in-room safe, desk, laptop workspace
Executive Kitchenette | Private kitchen | Fridge, coffee/tea maker, electric kettle
Business center
Located near Queens Gardens and the Museum of Tropical Queensland, City Oasis Inn offers a peaceful getaway with a spa tub. Enjoy dining at the Sidewalk Cafe & Bar, explore the garden, or let kids play at the playground. In-room WiFi and nearby BBQ grills included.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Room service
  • Breakfast available
  • Gym

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Kitchenette

Executive Kitchenette | 1 bedroom, in-room safe, desk, laptop workspace

Executive Kitchenette

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
HDTV
Separate bedroom
Ceiling fan
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

Family Room | 1 bedroom, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Traditional Cottage

Traditional Cottage | 1 bedroom, in-room safe, desk, laptop workspace

Traditional Cottage

Highlights

Deck/patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Kitchen
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment

1 bedroom, in-room safe, desk, laptop workspace

Standard Apartment

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
3 bedrooms
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

Executive Room

  • Sleeps 2

Standard Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Shower/tub combination
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
HDTV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4

1 Double 1 Single, Non-Smoking, Pet Friendly Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3

1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

  • Sleeps 6

2 Queen 1 Bunk Bed, Non-Smoking, Executive Room, Family Room, Wi-Fi, Air-Conditioned

  • Sleeps 6

Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

  • Sleeps 2

Executive 1 Queen Bed Suite Room With Kitchen Bathtub Wifi Non Smoking

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Standard Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3

Loft

  • Sleeps 2

Deluxe Family Room

  • Sleeps 6

Standard Room, Multiple Beds (Pet Friendly)

  • Sleeps 3

Traditional Cottage

  • Sleeps 4

Family Room

  • Sleeps 6

About the neighborhood

Located in Townsville, City Oasis Inn Townsville, SureStay Collection by BW is in the city center and near the beach. The area's natural beauty can be seen at Castle Hill and Queens Gardens, while Maritime Museum of Townsville and Museum of Tropical Queensland are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Reid Park Street Circuit. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with skydiving and hiking/biking trails.
Visit our Townsville travel guideOpens in a new window
Map
143 Wills Street, Townsville, QLD, 4810

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • The Strand Beach - 11 min walk - 0.6 miles
  • Queensland Country Bank Stadium - 16 min walk - 0.9 miles
  • Strand Park - 18 min walk - 1.0 mile
  • Magnetic Island Ferry Terminal - 20 min walk - 1.1 miles

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪City Life Cafe - ‬7 min walk
  • ‪Pedlar Project - ‬7 min walk
  • ‪Heydeys - ‬8 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

Upscale hotel near Castle Hill
Located close to Queens Gardens and Museum of Tropical Queensland, City Oasis Inn Townsville, SureStay Collection by BW provides a coffee shop/cafe, a garden, and a playground. For some rest and relaxation, visit the hot tub. The on-site restaurant, Sidewalk Cafe & Bar, offers breakfast, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers
  • Free self parking, plus extended parking (surcharge)
  • Cooked-to-order breakfast (surcharge), smoke-free premises, and a computer station
  • Concierge services, luggage storage, and a front-desk safe
Room features
All guestrooms at City Oasis Inn Townsville, SureStay Collection by BW offer thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Refrigerators, electric kettles, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 33 per night
Cribs (infant beds) are available for AUD 25 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

Does City Oasis Inn Townsville, SureStay Collection by BW have a pool?

Yes, this property has an outdoor pool.

Is City Oasis Inn Townsville, SureStay Collection by BW pet-friendly?

Yes, City Oasis Inn Townsville, SureStay Collection by BW allows dogs (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking at City Oasis Inn Townsville, SureStay Collection by BW?

Self parking is free at this property.

What time is check-in at City Oasis Inn Townsville, SureStay Collection by BW?

Check-in start time: noon; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at City Oasis Inn Townsville, SureStay Collection by BW?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is City Oasis Inn Townsville, SureStay Collection by BW located?

Located in the heart of Townsville, this hotel is within 1 mi (2 km) of Castle Hill, Maritime Museum of Townsville, and Museum of Tropical Queensland. Queens Gardens and Strand Park are also within 1 mi (2 km). Townsville Station is 21 minutes by foot.

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City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 238 out of 527 reviews
Rating 8 - Good. 226 out of 527 reviews
Rating 6 - Okay. 40 out of 527 reviews
Rating 4 - Poor. 18 out of 527 reviews
Rating 2 - Terrible. 5 out of 527 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff and clean tidy facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected and beyond. Liked the discrete swimming pool/spa.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marie-Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.
Stayed 4 nights in Sep 2025

8/10 Good

Derek

Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025

10/10 Excellent

Sio

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025

8/10 Good

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Great place to stay
Stayed 1 night in May 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we expected for the price. Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Elly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Lorean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional in assisting me with my needs.
Stayed 1 night in Apr 2025

10/10 Excellent

Karri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025

10/10 Excellent

Rachel

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and backyard area. Neat, tidy and helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lawrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so pleasing to see owners and staff who take pride in the appearance and maintenance of a property. This is spotlessly clean and you can see that maintenance is a high priority. Nothing was a problem and the location was ideal for my work. Value for money and such friendly service. Congratulations to everyone involved.
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay very friendly and clean and tidy.
Stayed 3 nights in Apr 2024

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and very helpful staff. Lots of walking/hiking opportunities. Would like to see dining facility open more hours.
Stayed 2 nights in Feb 2025

10/10 Excellent

Domenico

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024

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