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Hotel Garden Suites Tonlá

Property class: 3.5

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Photo gallery for Hotel Garden Suites Tonlá

A modern pool area with clear blue water, stone pillars, and a covered seating area with chairs. - Hotel Garden Suites Tonlá (Tonalá)
A staircase with a metal railing leading to a balcony. - Hotel Garden Suites Tonlá (Tonalá)
A modern living room with a black sofa, a glass coffee table, and a wooden floor. - Hotel Garden Suites Tonlá (Tonalá)
A modern bedroom with a bed, bedside table, TV, and a view of the outdoors. - Hotel Garden Suites Tonlá (Tonalá)
An outdoor dining area with a stone wall, metal railing, and a covered seating area. - Hotel Garden Suites Tonlá (Tonalá)
Shopping on site, a coffee shop/cafe, and a garden are just a few of the amenities provided at Hotel Garden Suites Tonlá. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as laundry facilities and a restaurant.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite con cama King Size

A bedroom with a bed, a wooden headboard, a wall-mounted air conditioner, and a shelf with a patterned blanket.

Suite con cama King Size

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Doble con 2 Camas Matrimoniales

A hotel room with two beds, a television, a desk, and a chair.

Suite Doble con 2 Camas Matrimoniales

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación con Cama Queen Size

A bedroom with a bed, a nightstand, a hanging lamp, and a stone wall.

Habitación con Cama Queen Size

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Presidencial

A modern bedroom with a bed, bedside table, TV, and a view of the outdoors.

Suite Presidencial

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

About the neighborhood

Tonalá is home to Hotel Garden Suites Tonlá. The area's natural beauty can be seen at La Sepultura Biosphere Reserve and Iglesia Vieja. Visit our Tonalá travel guide
Map
Fraccionamiento el Rosario San Ramón, Tonalá, CHIS, 30500

What's nearby

  • La Sepultura Biosphere Reserve
    25 min drive - 9.0 miles
  • Iglesia Vieja
    29 min drive - 10.4 miles
  • Centro de Protección & Conservación de la Tortuga Marina en Chiapas
    48 min drive - 18.1 miles

Restaurants

  • Burger King
    7 min walk
  • Asadero Las Brazas
    18 min walk
  • M-Force Palapa
    13 min walk
  • El Hipertaco
    3 min drive
  • Mango's Sport Bar
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 90 to 160 for adults and MXN 80 to 140 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 on-site accessible parking spaces
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 90 to 160 for adults, and MXN 80 to 140 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Garden Suites Tonlá have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Hotel Garden Suites Tonlá pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Garden Suites Tonlá?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Garden Suites Tonlá?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Garden Suites Tonlá located?

Situated in Tonalá, this hotel is 7.7 mi (12.4 km) from La Sepultura Biosphere Reserve and 8.3 mi (13.3 km) from Iglesia Vieja.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Garden Suites Tonlá Reviews

7.8

Good

7.2

Cleanliness

6.8

Amenities

8.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 11 out of 26 reviews
Rating 8 - Good. 8 out of 26 reviews
Rating 6 - Okay. 2 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 4 out of 26 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly personal
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice bed, sheets and pillows in good conditions, good smell. The price very affordable. What I didn´t like is that the only window in my room was adjacent to the hall.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Room were in good condition you get what you pay for
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely place to stay at
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful little hotel.
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs serious refurbishment

Very convenient location. Could be nice but needs serious refurbishment and a deep cleening (Stains everywhere). Unpleasant smell in the room. Other guest were talking and laughing even After midnight in the courtyard and no one asked them to get quiet even though we Could understand every single word they were saying. All in all, we Could barely sleep.
Stayed 1 night in Feb 2023
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lamentable que no tengan ventiladores cuando falla su clima en una calor superior a los 35 grados, la atención del restaurante con pésima actitud y cerrado en día domingo pese a que había varias habitaciones ocupadas. Dudo volver a hospedarme ahí, fue cumplidor únicamente
Stayed 4 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia fatal. Dicen que cuentan con estacionamiento pero tienen poca capacidad organización y te andan molestando que te muevas a cada rato y de manera hostil. El restaurante tarda más de una hora para poder atenderte y darte tus alimentos, te cobran la propina sin preguntarte de muy mal gusto. Y lo peor pasó cuando en sábado en la noche se fue la luz en todo el hotel y toda la calle entera tenía luz menos ahí. Al bajar a preguntar que si cuál era la solución dijeron que iban a buscar a un eléctrico para ver si les hacía una conexión (ósea se nota que tiene problemas de luz ilegal) pasó una hora y volvimos a preguntar y fue tanta su frustración que no estoy segura si era el dueño pero si persona l del hotel nos contestaron “si quieren lárguense o que chingados quiere que haga” y pues si nos tuvimos que ir ya que lo que queríamos es descansar y así era imposible. Y tuvimos que movernos a las 10 pm con un menor a buscar otro hotel. También la tarifa no es nada barata, no sé si fue por la fecha pero lo mismo se paga en un hotel de renombre de ciudad, y nada que ver. Cero comodidad, cero limpieza, bastante ruido porque se les ocurre trabajar unos soldadores. Si tienen la oportunidad de quedarse en este hotel no la tomen.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Me parece un lugar bonito , cómodo limpio, excepto que había mucho ruido por la noche, no se podía descansar bien ,ya que nosotros solo fuimos a eso
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness
Muy buen hotel en cuanto a limpieza. Pero actualmente están haciendo adecuaciones o remodelaciones y empiezan a generar ruido los trabajadores a partir de las 7:00 am por lo que es demasiado incómodo cuando necesitas descansar y falta señalamientos y mayor seguridad debido a que para entrar a nuestra habitación tenemos que pasar sobre la construcción donde hay escombro y maderas, eso es de pésimo gusto y cero seguro
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo muy bien !!

Todo muy bien ; gracias
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia. Los cuartos, la alberca, el estacionamiento, el buen trato, etc.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Disliked: Amenities
No me gusto. Para lo que ofrece el precio es muy elevado. Instalaciones deterioradas Me gusto. Habitacion amplia
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nada que ver las fotos la alberca chiquita y muy sucia, las habitaciones pequeñas y con mucha falta de mantenimiento, muchos bichos Pensaba alargar mi estancia y mejor me cambie de hotel
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien en general.

Limpio, en buen estado. Buena atención. La habitación que seleccionamos algo chica, pero las fotos que se presentaron no dejaban ver bien el tamaño. No obstante, pasamos una noche tranquila y segura. Bien, en relación al precio.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me agrado el servicio del personal
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022