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Tokyu Stay Shibuya

Property class: 3

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Photo gallery for Tokyu Stay Shibuya

A rooftop terrace with a wooden deck, seating area, and potted plants. - Tokyu Stay Shibuya (Tokyo)
The exterior of Tokyo Stay hotel with a modern design, featuring a well-lit entrance, a signboard, and landscaped areas with plants. - Tokyu Stay Shibuya (Tokyo)
A modern, compact living space with a kitchenette, a sofa, a dining table, and a staircase. - Tokyu Stay Shibuya (Tokyo)
A modern reception area with a counter, seating, and a coffee machine. - Tokyu Stay Shibuya (Tokyo)
A modern hotel room with a sofa, a dining table, two beds, a flat-screen TV, and a large window with curtains. - Tokyu Stay Shibuya (Tokyo)
Located close to Shibuya Saunas and Shibuya Crossing, Tokyu Stay Shibuya provides a rooftop terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Double Room (2 persons), Non Smoking

A modern hotel room with a large bed, a wooden headboard, a flat-screen TV, a small table with glasses, and a grey textured wall.

Standard Double Room (2 persons), Non Smoking

9.4 out of 10
Exceptional
(40 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Double Room (2 persons), Non Smoking

A modern hotel room with a large bed, a desk, a chair, and a small table.

Superior Double Room (2 persons), Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Twin Room (2 persons), Non Smoking

A hotel room with a large bed, a desk, a chair, and a television.

Superior Twin Room (2 persons), Non Smoking

9.2 out of 10
Wonderful
(30 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Twin Room (2 persons), Non Smoking

A modern hotel room with a large bed, a bedside table, a mirror, and a wardrobe.

Deluxe Twin Room (2 persons), Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Residential Family Room (2 persons), Non Smoking

A modern hotel room with two beds, a flat-screen TV, a dining table, and a large window with curtains.

Residential Family Room (2 persons), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Twin Room (3 persons), Non Smoking

A modern hotel room with a large bed, a bedside table, a mirror, and a wardrobe.

Deluxe Twin Room (3 persons), Non Smoking

9.4 out of 10
Exceptional
(28 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Residential Family Room (3-4 persons), Non Smoking

A modern hotel room with two beds, a flat-screen TV, a dining table, and a large window with curtains.

Residential Family Room (3-4 persons), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free wired internet

View all photos for Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

A modern hotel room with a bunk bed, a desk, and a seating area.

Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Bunk Beds
  • Free wired internet

View all photos for Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

A modern hotel room with a bunk bed, a desk, and a seating area.

Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Bunk Beds and 2 Twin Sofa Beds
  • Free wired internet

View all photos for Deluxe Twin Room (1 person), Non Smoking

A modern hotel room with a large bed, a bedside table, a mirror, and a wardrobe.

Deluxe Twin Room (1 person), Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Double Room (1 person), Non Smoking

A modern hotel room with a large bed, a desk, a chair, and a small table.

Superior Double Room (1 person), Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Double Room (1 Person), Non Smoking

A modern hotel room with a large bed, a wooden headboard, a flat-screen TV, a small table with glasses, and a grey textured wall.

Standard Double Room (1 Person), Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Twin Room (1person), Non Smoking

A hotel room with a large bed, a desk, a chair, and a television.

Superior Twin Room (1person), Non Smoking

  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free wired internet

View all photos for Residential Family Room (1 person), Non Smoking

A modern hotel room with two beds, a flat-screen TV, a dining table, and a large window with curtains.

Residential Family Room (1 person), Non Smoking

  • 40 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free wired internet

View all photos for Residential Family Room (Bunk Beds,1 person), Non Smoking

A modern hotel room with a bunk bed, a desk, and a seating area.

Residential Family Room (Bunk Beds,1 person), Non Smoking

  • 47 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Bunk Beds
  • Free wired internet

About the neighborhood

Near a metro station, Tokyu Stay Shibuya is in Shibuya, a neighborhood in Tokyo with good shopping. Notable landmarks in the area include Shibuya Crossing and Tokyo Tower, and travelers wishing to experience a bit of culture can try Mori Art Museum. Check out an event or a game at Tokyo Dome, and consider making time for Shinjuku Gyoen National Garden, a top attraction not to be missed. Visit our Tokyo travel guide
Map
Shinsencho 8-14 Shibuya-ku, Tokyo, Tokyo-to, 150-0045

What's nearby

  • A busy urban street with many pedestrians, tall buildings, and various advertisements.
    Shibuya Crossing
    10 min walk - 0.6 miles
  • Love Hotel Hill
    5 min walk - 0.3 miles
  • Cerulean Tower
    6 min walk - 0.4 miles
  • Shibuya 109 Building
    8 min walk - 0.4 miles
  • Shibuya Sky
    12 min walk - 0.7 miles

Getting around

  • Shinsen Station
    3 min walk
  • Shibuya Station
    8 min walk
  • Haneda Airport (HND)
    45 min drive

Restaurants

  • モスバーガー
    1 min walk
  • 神泉ホルモン 三百屋
    1 min walk
  • カリカリスパイス
    1 min walk
  • 熊本バル うせがたん
    1 min walk
  • はんさむ
    1 min walk

Similar properties

A modern reception area with a wooden reception desk, a green sofa, and a potted plant.
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  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
9.0 out of 10, Wonderful, 1,202 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: JPY 1,320 per person

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request) (for a fee)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Built in 1999
  • Designated smoking areas
  • Renovated entire property - August 2023

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately JPY 1320 per person
  • Housekeeping fee: JPY 1500

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Tokyu Stay Shibuya pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Tokyu Stay Shibuya?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

What time is check-out at Tokyu Stay Shibuya?

Check-out is at 11 AM.

Where is Tokyu Stay Shibuya located?

Located in Shibuya, this hotel is within a 15-minute walk of Shibuya Saunas and Shibuya Crossing. Mori Art Museum and Shinjuku Gyoen National Garden are also within 3 mi (5 km). Shinsen Station is only a 3-minute walk and Shibuya Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tokyu Stay Shibuya Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 785 out of 1058 reviews
Rating 8 - Good. 199 out of 1058 reviews
Rating 6 - Okay. 51 out of 1058 reviews
Rating 4 - Poor. 16 out of 1058 reviews
Rating 2 - Terrible. 7 out of 1058 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good. Great restaurant around the hotel
Stayed 2 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of great small izakayas around the hotel as well
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Enjoyed our stay
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very helpful staff.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 5-7 minutes walk to Shuyiba station, quiet ,clean and staff are wonderful highly recommend
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are accommodating and the location is walking distance from crossing shibuya!
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry in the room was very convenient, great locstiin, close to
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. The lady at the desk was super friendly and helpful. The lobby was very clean. It was a welcoming atmosphere and everyone was so nice. The hotel is about a 15 minute walk from Shibuya Station. Lots of food places around the hotel within walking distance. The bed was super comfortable and the room was very clean as well. Definitely recommend staying here while in this area.
Stayed 6 nights in Nov 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cute, but had everything we needed for our 4 night stay. It was close to Shibuya station, close to the main city area but far enough from the noise. Beds were comfy, washer/dryer was handy, room was very clean and staff were friendly. I would definitely book here again on our next trip.
Stayed 4 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included one free coffee per person each morning. Nice cabinet of various products to use. Clean room, nice staff. Will stay again.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the room was clean. Would recommend staying here.
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our stay was ok but not the best during our trip. Be aware that the reception staff treat customers more as apartment dwellers rather than guests. The room was good and the location perfect.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room spacious with washer dryer in unit sink microwave fridge electric kettle comfy beds
Stayed 8 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The room was spacious especially for the Shibuya area. The one thing to keep in mind is that it is still a bit of a walk and very uphill from the main Shibuya area. Only mentioning this as we were traveling with a young child so it was hard to go back to the hotel from Shibuya station. For normal adults walking back it should not be an issue. There are a lot of great restaurants nearby and the washer/dryer was great to have in the room. We would definitely stay here again!
Stayed 3 nights in Nov 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the scramble & transit. Plus after being away for a long time having the in room washer/dryer combo was a lifesaver. There’s a humidifier in the room that was also handy
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room , spacious “ for Tokyo standards “ Friendly staff.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and location is convenient. Staff also very helpful with orgnaising our luggages to be transfered to Osaka☺️
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff very sweet and helpful
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice stay. The bed was extremely comfortable and the in room laundry came in handy. A very short walk to downtown.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Location of hotel is about a 10 minute walk to the shibuya crossing. Bed is comfortable and room has a balcony. Would’ve been nice to receive a full housekeeping including general cleaning around the room and bathroom. They do limited housekeeping which is towel change, rubbish taken out and toilet paper replaced. Nonetheless the room has a washing machine/ dryer in the room which is very beneficial. They give you 1 complementary coffee. Staff was nice and attentive.
Stayed 6 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and all the amenities. The location was great to explore all is Shibuya. Staff are very accommodating and helpful.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location with a mini grocery across the street making it very convenient. We were warmly greeted by the staff and had a wonderful experience! Will definitely be coming back 🙂
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms. In-unit laundry is a game changer especially for longer stays. Staff is very helpful and friendly.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! The staff were so friendly and it was pretty spacious for Tokyo!
Stayed 4 nights in Jul 2026