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New Otani Inn Tokyo

Property class: 3

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Photo gallery for New Otani Inn Tokyo

A modern building with a fountain in front. - New Otani Inn Tokyo (Tokyo)
A fountain with water jets in front of a building with a tiled blue mosaic floor. - New Otani Inn Tokyo (Tokyo)
A hotel room with two beds, a flat-screen TV, a desk, and large windows with geometric patterns. - New Otani Inn Tokyo (Tokyo)
A hotel dining area with a long table, chairs, and a patterned floor. - New Otani Inn Tokyo (Tokyo)
A modern hotel entrance with a tiled ground floor, a large building with multiple windows in the background, and illuminated signage. - New Otani Inn Tokyo (Tokyo)
Located close to Tokyo Tower, New Otani Inn Tokyo provides a grocery/convenience store, dry cleaning/laundry services, and a bar. The on-site restaurant, FUNACHAYA, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi and conference space are available to all guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Parking available
  • Business services
  • Bar

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Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Executive Deluxe Room - Non-Smoking

A hotel room with a bed, two bedside tables, a sofa, a chair, and a round table.

Executive Deluxe Room - Non-Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Executive Deluxe Twin Room - Non-Smoking

A hotel room with a bed, two bedside tables, a sofa, a chair, and a round table.

Executive Deluxe Twin Room - Non-Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Moderate Semi-double Room - Non-Smoking

A hotel room with a bed, a desk, a chair, a television, and a refrigerator.

Moderate Semi-double Room - Non-Smoking

8.6 out of 10
Excellent
(12 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Semi-double Room - Smoking

A hotel room with a bed, a desk, a chair, a television, and a refrigerator.

Moderate Semi-double Room - Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single Room - Non-Smoking

A hotel room with a bed, a desk, a chair, a television, and a refrigerator.

Moderate Single Room - Non-Smoking

8.2 out of 10
Very good
(37 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single Room - Smoking

A hotel room with a bed, a desk, a chair, a television, and a refrigerator.

Moderate Single Room - Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Triple Room - Non-Smoking

A hotel room with two beds, a desk, a chair, and a large window.

Moderate Triple Room - Non-Smoking

8.0 out of 10
Very good
(19 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Moderate Triple Room - Smoking

A hotel room with two beds, a desk, a chair, and a large window.

Moderate Triple Room - Smoking

  • 23 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Moderate Twin Room - Non-Smoking

A hotel room with two beds, a desk with a computer, a TV, and a window with blinds.

Moderate Twin Room - Non-Smoking

9.2 out of 10
Wonderful
(22 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Moderate Twin Room - Smoking

A hotel room with two beds, a desk with a computer, a TV, and a window with blinds.

Moderate Twin Room - Smoking

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Accessible Room - Non-Smoking

A modern hotel room with two beds, a kitchenette, a dining area, and a large mirror.

Premium Accessible Room - Non-Smoking

  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Premium Semi Suite Room - Non-Smoking

A hotel room with a bed, a sofa, a coffee table, a TV, and a desk with a laptop.

Premium Semi Suite Room - Non-Smoking

  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Quality Semi-double Room - Non-Smoking

Room

Quality Semi-double Room - Non-Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Quality Single Room - Non-Smoking

Room

Quality Single Room - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Quality Triple Room - Non-Smoking

A hotel room with two beds, a desk, a chair, a lamp, and a nightstand with a phone.

Quality Triple Room - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Quality Twin Room - Non-Smoking

A hotel room with two beds, a desk, a chair, a lamp, and a nightstand with a phone.

Quality Twin Room - Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Double Room - Non-Smoking

A hotel room with a large bed, a desk, a chair, and a sofa.

Executive Double Room - Non-Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Shinagawa, a neighborhood in Tokyo, New Otani Inn Tokyo is near a train station. Edo-Tokyo Museum and Tokyo National Museum are cultural highlights, and some of the area's notable landmarks include Tokyo Tower and Tokyo Imperial Palace. Check out an event or a game at Tokyo Dome, and consider making time for Tokyo Disneyland®, a top attraction not to be missed. Visit our Tokyo travel guide
Map
1-6-2 Osaki, Shinagawa-ku, Tokyo, Tokyo-to, 141-0032

What's nearby

  • A canal lined with cherry blossoms and pink decorations.
    Meguro River
    1 min walk - 0.1 miles
  • A canal lined with cherry blossoms reflecting colorful lights.
    Meguro River Cherry Blossoms Promenade
    4 min drive - 1.3 miles
  • A well-maintained lawn, a white fence, and a historic building with a distinctive roof.
    Meiji Gakuin University
    4 min drive - 1.7 miles
  • A statue in traditional attire, set against a backdrop of a tiled roof and wooden structures.
    Sengakuji Temple
    4 min drive - 1.7 miles
  • T-Joy PRINCE Shinagawa
    15 min walk - 0.8 miles

Getting around

  • Osaki Station
    3 min walk
  • Takanawadai Station
    18 min walk
  • Haneda Airport (HND)
    23 min drive

Restaurants

  • ドトールコーヒーショップ
    3 min walk
  • 焼肉 光陽
    5 min walk
  • いわし料理の店 味楽
    2 min walk
  • サイゼリヤ
    3 min walk
  • BECK'S COFFEE SHOP
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,500 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,200 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • FUNACHAYA
  • The Lounge

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance

More

  • 1 building
  • 13 floors
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV with satellite channels
  • Pay movies

Food and drink

  • Limited room service
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for JPY 2420.0 per night

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 3200 per person
  • Covered self parking fee: JPY 2500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 2420.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Frequently asked questions

Is New Otani Inn Tokyo pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for JPY 2500 per night.

What time is check-in at New Otani Inn Tokyo?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at New Otani Inn Tokyo?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is New Otani Inn Tokyo located?

Located in Shinagawa, this hotel is within 9 mi (15 km) of Tokyo Tower, Tokyo Imperial Palace, and Meiji Jingu Shrine. Tokyo Dome and Edo-Tokyo Museum are also within 9 mi (15 km). Osaki Station is only a 3-minute walk and Takanawadai Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

New Otani Inn Tokyo Reviews

8.4

Very Good

8.6

Cleanliness

8.2

Amenities

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 423 out of 1000 reviews
Rating 8 - Good. 354 out of 1000 reviews
Rating 6 - Okay. 154 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great the hotel itself is excellent.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good. The location was extremely nice, attached to the station by a bridge, steps away from a convenience store. The room was nice. We had three people, so the extra bed made the room seem smaller than it was. The breakfast was fine. I would stay here again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, close to train stations and restaurants. Will stay here again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is so nice, clean and spacious.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pleasant and room layout was just right. The executive deluxe room was big enough for our family of 5 with young children and some space for luggages. We love the buffet breakfast, it was the highlight of the stay. Hotel location was with proximity of Tokyo transport hubs, supermarket, convenience store, alot of eateries and shops.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy access. Plenty of shops and restaurants nearby, excellent transport options
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I was really impressed with the location and how convenient it was to access transportation and nearby restaurants and cafes.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very confortable and good location
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, next to the station and connected. Also grocery store next to it and some restaurants. Staff were excellent. Hotel is old which still needs to renovate stuff.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable even for 4 adults. Great location for Transportation & dinning
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
a bit old, but great price, very convenient location, large room.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast, super nice staff and clean. Rooms are small, but that was expected. We would stay here again
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient if you’re visiting customers in the area. Good selection of places to eat around the hotel and it’s right next to Osaki Station - Yamanote line - so you can get anywhere from there easily.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The room was clean. The bed was a little hard on my back. This seems like an older hotel. The location is great. It is right near the train station and a small mall with various eating places which made it convenient for lunches and dinners. We opted for the breakfasts which makes it easy to start the day. The staff didn’t speak English so have your phone and translation app handy.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, and the next door super market is very good and walk to JR in 3 minutes and take only 15 minutes to Shinjuku is also great. Staff is friendly, professional and handle things nicely. Room is clean and cleaning is done super. They give us free bottle water everyday. The only that is a downside is the room has no temperature control, you can only control the fan speed and the temperature is set too high for us (I think it is around 24-25 C)
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great service. Friendly staff. Convenient location with train station really close. Breakfast buffet was terrific with healthy and tasty food. Great coffee machine with lot of options. The only area to improve is Internet quality. Streaming video chokes all the time and resumes minute later to choke again. Excluding Internet everything else only brought positive emotions.
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. 12 night stay. From the US and although I had come to visit my son and his wife and though they were with me during check-in, the staff were very English proficient. They were very accommodating, I asked about a smoking area because when I booked there were no smoking rooms available. The attendant told my daughter-in-law that a smoking room had become available and I could have it starting on the 2nd night. The fantastic part about this is while we were out the next day, all my things were moved to the new room, set up exactly how had them in the previous room. Even the change on the TV stand, a quarter and a penny were moved to the new room and placed in the exact position. Cleaning was great. Although some of the furniture was a bit dated, the bathroom was newly remodeled. Very roomy compared to other budget Hotels I have stayed at in the area. Location was great. From the door of the lobby there was a Lawson's about a 100 feet away. There was a footbridge to the Osaki station in front of the Hotel, so it was about a 2 minute walk to the platforms. Osaki Station in Tokyo is served by four major train lines: the JR Yamanote Line, the JR Shōnan–Shinjuku Line, the JR Saikyō Line, and the Tokyo Waterfront Area Rapid Transit (Rinkai) Line, so it is easy access to go about anywhere in Tokyo and beyond. Shinagawa Station is one station away for Shinkansen access. Lots of shopping and restaurants nearby, in the Hotel complex and the station.
Stayed 11 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
I’m leaving 2 stars for the courteous staff and the convenient location. When I booked this hotel through Expedia, I must’ve inadvertently selected a smoking room. At check-in, I was informed that no non-smoking rooms were available. The moment I stepped out of the elevator, I was hit with an overwhelming smell of cigarette smoke. My assigned room was so unpleasant that I immediately turned the air purifier on at maximum and left the front door open to ventilate it, since the window could not be opened even slightly. For context, I am a former smoker and have never reacted this strongly to tobacco odor before. After about five minutes, it became difficult to remain inside and breathe comfortably. I called the front desk to ask whether any alternative room was available. I explained that booking a smoking room had been my mistake and apologized for the inconvenience. I was told again that no non-smoking rooms were available, but they did show me another smoking room that had been “smoke treated.” Although the smell was somewhat reduced, it was still too strong for me to tolerate, and I began to feel physically nauseous. I returned to the reception desk and explained that I would need to check out because I could not imagine staying the night under those conditions. The staff apologized, but could not offer a suitable solution nor refund.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice, clean and easy location. Staff was incredibly helpful and polite. There is a very nice, affordable buffet breakfast. The room is clean and comfortable.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the hotel. The breakfast was excellent. I traveled with my 2-year-old son, and every day they provided a plate and spoon for him. The staff was very friendly, and my son really enjoyed the food. Another nice touch was the souvenir capsule toy machines inside the hotel. My son loved them, and they were a fun way to pick up a small souvenir. We had a wonderful stay and would highly recommend this hotel to anyone visiting the area!
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff, but air purifier in the room was not working
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicius breackfast and very near to yamanote line, convinie store in front of the hotel
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
My bed was a mattress topper on a piece of plywood, I’m not joking. The room also had no outlets, only 2 usb A ports on the nightstand. Wall had stains and the lobby and elevator reeked of tobacco, only good thing was the location.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was great every morning, room was clean but bathroom drain was a bit slow the room I stayed this time. Enjoyed clean towels and bottled water every day.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and food. Highly recommended
Stayed 3 nights in Mar 2026