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JR-East Hotel Mets Shibuya

Property class: 3.5

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Photo gallery for JR-East Hotel Mets Shibuya

Room - JR-East Hotel Mets Shibuya (Tokyo)
A modern kitchen with a built-in island, wooden cabinetry, and a large window providing natural light. - JR-East Hotel Mets Shibuya (Tokyo)
A modern, curved sofa with two round tables in a well-lit, plant-filled space. - JR-East Hotel Mets Shibuya (Tokyo)
A staircase with a sign indicating JR Shibuya Station. - JR-East Hotel Mets Shibuya (Tokyo)
A modern coffee machine with a digital interface, a shelf with cups and napkins, and a digital screen advertising free coffee service. - JR-East Hotel Mets Shibuya (Tokyo)
A short walk from Shibuya Crossing, JR-East Hotel Mets Shibuya provides amenities like laundry facilities. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Parking available
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with a large bed, a sofa, a small table, a TV, and wooden paneling.

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with two beds, a wooden headboard, a large window with curtains, and a carpeted floor.

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with a large bed, a desk with a flat-screen TV, and a window with curtains.

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(27 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with a large bed, a sofa, a small table, a TV, and wooden paneling.

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

8.4 out of 10
Very good
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with two beds, a wooden headboard, a large window with curtains, and a carpeted floor.

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(22 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with a large bed, a desk with a flat-screen TV, and a window with curtains.

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(24 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Single for 1 people - Non - Smoking / Residential style

A hotel room with a bed, a desk, a television, a microwave, and a wardrobe.

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Single for 2 people - Non - Smoking / Residential style

A hotel room with a bed, a desk, a television, a microwave, and a wardrobe.

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Twin for 1 people - Non - Smoking / Residential style

A hotel room with two beds, a desk with a flat-screen TV, and a large window with curtains.

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Twin for 2 people - Non - Smoking / Residential style

A hotel room with two beds, a desk with a flat-screen TV, and a large window with curtains.

Twin for 2 people - Non - Smoking / Residential style

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Deluxe Twin - Non - Smoking / Residential style

Room

Deluxe Twin - Non - Smoking / Residential style

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

A hotel room with two beds, a large flat-screen TV, and a modern wall design.

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free wired internet

About the neighborhood

Located in Shibuya, a neighborhood in Tokyo, JR-East Hotel Mets Shibuya is in a shopping district. Roppongi Hills and Tokyo Midtown are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Shinjuku Gyoen National Garden and Ueno Zoo. Check out an event or a game at MUFG Stadium, and consider making time for Tokyo Disneyland®, a top attraction not to be missed. Guests appreciate the hotel's convenience to public transportation: Shibuya Station is just steps away. Visit our Tokyo travel guide
Map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002

What's nearby

  • A busy urban street with many pedestrians, tall buildings, and various advertisements.
    Shibuya Crossing
    6 min walk - 0.4 miles
  • Shibuya Sky
    3 min walk - 0.2 miles
  • Shibuya Scramble Square
    3 min walk - 0.2 miles
  • Shibuya Hikarie
    5 min walk - 0.3 miles
  • Cerulean Tower
    9 min walk - 0.5 miles

Getting around

  • Shibuya Station
    1 min walk
  • Ebisu Station
    14 min walk
  • Haneda Airport (HND)
    17 min drive

Restaurants

  • 土鍋炊ごはん なかよし
    2 min walk
  • 小諸そば
    2 min walk
  • なかめのてっぺん
    2 min walk
  • 東京油組総本店
    2 min walk
  • 香川一福 Art
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Frequently asked questions

Is JR-East Hotel Mets Shibuya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at JR-East Hotel Mets Shibuya?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at JR-East Hotel Mets Shibuya?

Check-out is at 11 AM.

Where is JR-East Hotel Mets Shibuya located?

Located in Shibuya, this hotel is within a 10-minute walk of Shibuya Scramble Square and Shibuya Crossing. Roppongi Hills and Meiji Jingu Shrine are also within 2 mi (3 km). Shibuya Station is only a 2-minute walk and Omote-sando Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JR-East Hotel Mets Shibuya Reviews

9.2

Wonderful

9.4

Cleanliness

9.6

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 679 out of 1009 reviews
Rating 8 - Good. 260 out of 1009 reviews
Rating 6 - Okay. 44 out of 1009 reviews
Rating 4 - Poor. 17 out of 1009 reviews
Rating 2 - Terrible. 9 out of 1009 reviews

Reviews

Verified review

6/10 Okay

Disliked: Staff & service, amenities
Very small but excellent location
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and super clean and comfy rooms. Such a good value! 10/10 would recommend!!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff were friendly and helpful. Had everything we needed including coin operated washer/ dryers which were good. The room was clean too.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at JR-East Hotel Mets Shibuya whenever we visit Tokyo! The location is fantastic and super convenient. We love the amenities, and it has become our go-to hotel and first choice every time we’re in Tokyo. Comfortable, convenient and consistently a great experience. Highly recommended!
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid stay very central, rooms are smaller but that’s to be expected for Tokyo - would stay here again
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in a great location, a short walk from Shibuya station. It worked perfectly for our trip! Rooms were small but updated & the staff were very nice!
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice; our rooms were a little small, but the location was perfect. The breakfast brunch didn’t have many options, but it was pretty good. Overall, I had a great experience and would definitely come back.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Super friendly staff. Rooms were well cleaned and up kept. The included laundry room was a plus. Highly recommend staying here for couples.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, super friendly staff.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so convenient, has direct connection to Shibuya station either via Sakura stage or Stream shopping malls. Rooms are very new and clean and beds super comfortable. My apartment even had a washing machine.
Stayed 8 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights in two rooms and found the hotel to be great ... staff, accommodations, amenities, everything was great. We would stay again and recommend to others.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing love it everything is easy from locations, I love everything from this bussiness
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a 5 min walk to the shibuya train station. The staff will help you to forwarrd you luggage to another hotel. The shower is one of the best i have ever had. Lots of pressure and water.only a 10 min walk to shibuya scramble. Room was very quiet even though tracks are nearby.
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location; excellent breakfast
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location and staff!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near Shibuya Station, making it easy to access many of Tokyo's popular attractions and neighborhoods. I would stay here again!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic, perfectly located at the heart of everything you need. Conveniently connected to the JR train station, it makes traveling a breeze. I’ll certainly be returning for another stay.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and hospitable staff welcomed us on arrival and helped us when my daughter fell and needed an ice pack to reduce swelling. The room was clean and comfortable with excellent location in shibuya. We had a fantastic stay at this hotel in shibuya. Thank you!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to both restaurants and metro and trains.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very clean, good size rooms for the area.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing and the room size was perfect, no noise from the nearby train station either!
Stayed 2 nights in May 2026