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Hotel El Refugio

Property class: 2.5

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Photo gallery for Hotel El Refugio

A two-story building with a red and white facade, a sign indicating it is a motel, and a gated entrance. - Hotel El Refugio (Tijuana)
A multi-story hotel with balconies, a red and white color scheme, and a flat roof. - Hotel El Refugio (Tijuana)
A hotel room with a bed, a nightstand, a chair, and a red wall. - Hotel El Refugio (Tijuana)
A hotel room with a television mounted on the wall, a vanity with a mirror, a fan, and a bed with a striped bedspread. - Hotel El Refugio (Tijuana)
A two-story motel with a red and white exterior, a staircase with red railings, and a sign listing room rates. - Hotel El Refugio (Tijuana)
Hotel El Refugio provides amenities like dry cleaning/laundry services and a snack bar/deli. Stay connected with free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Housekeeping

Room options

View all photos for Classic Room, 1 Queen Bed

A hotel room with a bed, a nightstand, a chair, and a red wall.

Classic Room, 1 Queen Bed

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Tijuana, Hotel El Refugio is in the entertainment district. El Trompo Interactive Museum Tijuana and Club Campestre Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Sesame Place San Diego and High Performance Center in Tijuana. Looking to enjoy an event or a game while in town? See what's happening at Estadio Caliente or Chevron Stadium. Visit our Tijuana travel guide
Map
BLVD. EL REFUGIO 25239, COL. FLORIDO 3ra. SECCION, Tijuana, BC, 22237

What's nearby

  • A stone fountain with water cascading down, surrounded by a pool and greenery.
    Parque Morelos
    20 min drive - 7.9 miles
  • Plaza Sendero Tijuana
    7 min drive - 3.1 miles
  • Casa Blanca Hall
    8 min drive - 3.1 miles
  • El Florido Industrial Park
    12 min drive - 2.1 miles
  • Presa Abelardo L. Rodriguez
    15 min drive - 9.1 miles

Getting around

  • Tijuana Intl. Airport (TIJ)
    30 min drive

Restaurants

  • Carl’s Jr.
    2 min drive
  • Little Caesars Pizza
    13 min walk
  • Hong Bun Buffet
    5 min walk
  • La Torta Plaza
    5 min drive
  • Tortas Locas
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

Optional extras

  • Late check-out fee: MXN 300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel El Refugio pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel El Refugio?

Check-in start time: 1:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel El Refugio?

Check-out is at 12:30 PM. Late check-out is available for MXN 300 (subject to availability).

Where is Hotel El Refugio located?

Situated in the entertainment district, this hotel is within 3 mi (5 km) of El Florido Industrial Park, Casa Blanca Hall, and Plaza Sendero Tijuana. Presa Abelardo L. Rodriguez and Esperanto Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel El Refugio Reviews

7.2

Good

7.0

Cleanliness

8.6

Location

6.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 39 out of 116 reviews
Rating 8 - Good. 28 out of 116 reviews
Rating 6 - Okay. 22 out of 116 reviews
Rating 4 - Poor. 9 out of 116 reviews
Rating 2 - Terrible. 18 out of 116 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The place is wood for staying one night but nothing extraordinary about that place, is secure and have hot water all time
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice qyu
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The facility
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was red stains on the drapes like a scene from a horror movie, cigarette burns on the bed. Bathroom was dirty and it was a motel for solicitation of prost. not a hotel.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked and went to look at the room the bathroom was horrible it was so dirty smelled like cigarettes I literally couldn’t stand the smell canceled my stay their that same day I checked in and left. Never booking from this hotel again
Stayed 1 night in Dec 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did my reservation tru Hotels.com and when I get to hotel they told me that they don’t have any reservation for me and they Ofer me a room paying a lot more than I supposed to pay whit my reservation and they give me a dirty room whit no A/C a lots of noise kids running around and knocking on our door and running away like 3 times and the girls at the reception really bad actitud and bad customer service.!!
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Staff & service
Un olor raro en ciertas partes pero por el precio es una buena estancia.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Habitación limpia, seguridad
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta accesible
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para hospedarte ya sea un rato o días, excelentes habitaciones y todos los servicios de 10
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para quedarse Solo no hay muchos canales de cable más que 6 y internet no agarraba :) De ahí en más exelente servicio
Stayed 8 nights in Feb 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
La habitacion me gusto en general excepto la cabecera de la cama y no me gusto el baño parecia sucio y salia el aroma a caño!!!
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me atendieron
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel de paso viejo y feo
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquila
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Tuvieron una atención cordial y me gusto el estacionamiento seguro
Stayed 1 night in Sep 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy Mala Experiencia
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la propiedad es común no considero que tenga algo destacable en particular. Falta mejor control el acceso, detiene mucho el vehículo y se tiene que bajar no para que lo atiendan. Es lo único de ahí todo está muy bien.