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Hotel Garza Canela

Property class: 2

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A terrace, a garden, and a restaurant are just a few of the amenities provided at Hotel Garza Canela.

Reviews

5.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | 1 bedroom, desk

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, desk

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Tecolutla, Hotel Garza Canela is on the beach. Cienega del Fuerte State Park and Tecolutla Mangroves reflect the area's natural beauty and area attractions include Community Marine Museum and Vida Milenaria Sea Turtle Camp. Visit our Tecolutla travel guide
Map
Carretera Federal Nautla Poza Rica km 34, Colonia La Vigueta, Tecolutla, VER

What's nearby

  • Cienega del Fuerte State Park
    17 min drive - 3.3 miles
  • El Playon Community Center
    54 min drive - 10.0 miles
  • Tecolutla Mangroves
    57 min drive - 13.2 miles

Getting around

  • Poza Rica, Veracruz (PAZ-El Tajin National)
    89 min drive

Restaurants

  • Restaurant Briss
    6 min drive
  • Hotel-Restaurant Garza Canela
    2 min walk
  • Restaurante Los Pinos
    6 min drive
  • Hotel Garza Canela
    7 min drive
  • Trailer Park Neptuno
    9 min drive

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Property amenities

Parking and transportation

  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee: MXN 80 per person
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in time starts at noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 80 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

This property does not have elevators

Frequently asked questions

Does Hotel Garza Canela have a pool?

Yes, this property has an outdoor pool.

Is Hotel Garza Canela pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Garza Canela?

Check-in begins at noon.

What time is check-out at Hotel Garza Canela?

Check-out is at noon.

Where is Hotel Garza Canela located?

This Tecolutla hotel is on the beach, 2.7 mi (4.3 km) from Cienega del Fuerte State Park, and within 12 mi (20 km) of Maracaibo Beach and Tecolutla Mangroves. El Playon Community Center is 7.5 mi (12.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Garza Canela Reviews

5.2

5.6

Cleanliness

6.4

Location

6.0

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 2 out of 43 reviews
Rating 8 - Good. 10 out of 43 reviews
Rating 6 - Okay. 11 out of 43 reviews
Rating 4 - Poor. 8 out of 43 reviews
Rating 2 - Terrible. 12 out of 43 reviews

Reviews

Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo servicio, pésimas instalaciones, no lo remiendo en absoluto.
Stayed 2 nights in Mar 2021
Verified review

4/10 Poor

Ana Luisa

Disliked: Staff & service, room comfort
No tienen mucho de lo que te ofrece,no lo recomiendo
Stayed 2 nights in Mar 2021
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Realicé reservación por Internet con un supuesto pago con tarjeta. Sin embrago al llegar al Hotel me enteré que no se había realizado el cobro y por tanto la reservación no estaba asegurada. Tuve que pagar en efectivo al momento de ingreso y tuve suerte de que no se hubiera ocupado el lugar, ya que realmente no había reservación.
Stayed 3 nights in Mar 2021
Verified review

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola! El hotel estaba abandonado prácticamente, las fotos nada que ver con el lugar. Tuvimos que buscar otra opción.
Stayed 2 nights in Mar 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Pésimas condiciones, todo mal, chapas oxidadas, cubre camas y fundas, sucias y demasiado desgastadas. La televisión nunca se apagó, control remoto no servía. Todo pésimo, pague las dos noches y realmente ocupe nada más la primera por necesidad
Stayed 2 nights in Mar 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
No tienen terminal bancaria para hacer pagos con tarjeta
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Amenities
Me gusto la ubicación, tiene su playa privada, el personal es muy atento y resolvieron todos los problemas que surgieron. No me gusto que no ponen agua en el cuarto. Aparte por Expedia me pidieron el número de tarjeta y el número secreto y al llegar y querer pagar con tarjeta, me dijeron que el pago se debería hacer en efectivo, lo que me puso en un gran aprieto porque lo que llevaba para gastar lo ocupe para el hotel, gracias a que mi hija llevaba dinero tuvimos para los gastos, y en el lugar no hay bancos cercanos. Le falta mantenimiento al hotel por ejemplo en donde se encuentra una terraza se sumió por la humedad y no lo han reparado
Stayed 2 nights in Mar 2020
Verified review

2/10 Terrible

Claudia Ivete

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
las instalaciones estan descuidadas, l apersona que recibe en recepcion no es nada servicial. el costo de las habitaciones no corresponde a la calidad del hotel.
Stayed 2 nights in Sep 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Para empezar la dirección me dice que es en Tecolutlas, y esta ubicado en costa Esmeralda aproximadamente 35 km más, , consulta previa en la pagina, me dice que cuenta con cafetería, así es es, cuentan con cafetería pero no tienen servicio, el costo es elevado para la calidad de infraestructura y equipamiento que tiene el hotel, el acceso a la playa, esta muy peligroso, ya al bajar se terminan las escaleras, hay piedra y desechos de construcción, que hacen peligro y difícil el acceso.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Me gusto son muy amables no me gusto no asearon la habitacion.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Teresa

Liked: Property conditions & facilities
En general bien, pero falta un poco de higiene en las habitaciones.
Stayed 2 nights in Jul 2019
Verified review

6/10 Okay

Laura

Liked: Cleanliness, staff & service, room comfort

Beautiful location, but overpriced room.

The staff and owner did do their best to make us happy. The location is beautiful on the outside, right by the beach, with garden areas and pool area also nice and cozy. The cleaning ladies were amazingly kind and kept the place clean, despite the water being out often, the toilet clogging, we had a REALLY GOOD time.The only reason I don't give it a better rating is because when I reserved the price was $76 USD, when I arrived, they charged us $120 USD which times five rooms and four nights, were a huge financial impact to my family. The rooms were very rustic, there was no WiFi, the price they charge, does not justify the amenities, except for the private beach we could enjoy. The A/C on/off switch is outside the room :( - Imagine, getting up in the middle of the night because you are cold, or hot and having to go outside the room, around the corner to turn on/off the A/C.
Stayed 4 nights in Apr 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Malo

En realidad fue complicada... Desde la llagada me dijeron que no había reservación a mi nombre, al final me dijeron que siempre sí... Una tarde nos quedamos sin luz, otra sin agua, se anuncian con Wi-Fi pero solo hay señal en la recepción. Le falta mucho mantenimiento. Cuando dejamos el hotel no habia quien me recibiera la llave y el control del aire. De verdad mal.
Stayed 2 nights in Apr 2019
Verified review

8/10 Good

Foster

Liked: Cleanliness, staff & service
la tranquilidad del hotel es muy buena, playa en lo que cabe limpia
Stayed 2 nights in Apr 2019
Verified review

4/10 Poor

Juan Carlos Germán

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mal olganizados

No me respetaron la reservación que hice y Tuve que buscar otra opción
Stayed 1 night in Apr 2019
Verified review

2/10 Terrible

Gerardo David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mal servicio y pesima honestidad

No respetan la reservacion
Stayed 3 nights in Apr 2019
Verified review

2/10 Terrible

Job

Liked: Staff & service
Disliked: Cleanliness
Que ya no tenia disponible la habitación que reserve y tuve que rentar otra de Mayor costo, asas de que la limpieza es criticable.
Stayed 2 nights in Apr 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Es un hotel muy deteriorado le falta mantenimiento necesita mejor servicio
Stayed 2 nights in Apr 2019
Verified review

6/10 Okay

Alan

Disliked: Cleanliness, staff & service

instalaciones buenas pero con un pésimo servicio¡¡

No reciben pago con tarjeta. la publicidad dice que tienen internet y cuando llegas te dicen que no tienen, el restaurante solo tiene desayunos y de los cuales solo son huevos con jamon y cafe (sin pan ni tortillas) estuve dos noches y no hicieron el servicio en el cuarto, nos dejaron sin papel y sin toallas limpias, nadie se nos nos pregunto nada, nadie se acerco a preguntarnos algo ni mucho menos a dar un buen servicio, ele Hotel esta muy bonito con buenas instalaciones y muy buen lugar en, la playa es bonita y privada pero todo se opaca con la falta de servicio y criterio de la gente que atiende¡¡¡
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Las habitaciones no estaban en condiciones optimas
Stayed 2 nights in Mar 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Nada, el hotel es decepcionante las instalaciones que dan hacia la playa están rotas derrumbadas todas, el área del “ restaurante” sucia parece abandonada, nada que ver con lo que anuncian por internet , eso me molesto mucho porque es un fraude, tienen publicidad engañosa y esta página debería de verificar que lo que anuncian los hoteles sea real. Todo mal el colchón terrible, agua fría , solicitamos cobijas y no tenían nos dieron lo que pudieron. Muy decepcionante
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
La ubicación excelente, todo limpio, pero las instalaciones están muy dañadas, no salia agua de la regadera, tiene televisión y no se ve ni un solo canal, la taza del baño de movía el lavabo esta suelto y tiene mucha humedad. Por el costo Vs Servicios esta muy caro.
Stayed 2 nights in Mar 2019
Verified review

2/10 Terrible

Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo, empezando por que solo acepta pagos en efectivo, no emite facturas y siempre te atiende en el estacionamiento, no permite que entres a la dizque recepción. Fue una pesadilla estar ahí, la señora recepcionista (gorda y de mal aspecto) de ese hotel me puso una llamada con unos extorcionistas y tuve un secuestro virtual por culpa de esa señora. POR FAVOR NO VAYAN AHI.
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Muy bonito porque la playa esta muy cerca y la vista es muy bonita
Stayed 1 night in Dec 2018
Verified review

4/10 Poor

Gerardo

Disliked: Cleanliness, property conditions & facilities, room comfort
No habia agua caliente, el clima no funcionaba, en general las instalaciones estan descuidada.
Stayed 3 nights in Nov 2018