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Hotel Fénix

Property class: 3

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Photo gallery for Hotel Fénix

A lobby with a stone wall, a large window, and a seating area with sofas and a coffee table. - Hotel Fénix (Tapachula)
A garden with a central fountain surrounded by various tropical plants and trees. - Hotel Fénix (Tapachula)
A room with a wooden ceiling, a large dark chest of drawers, and wicker chairs. - Hotel Fénix (Tapachula)
A covered outdoor seating area with chairs, potted plants, and a ceiling fan. - Hotel Fénix (Tapachula)
A hallway with a checkered floor, a large vase with sticks, and a ceiling with recessed lighting. - Hotel Fénix (Tapachula)
At Hotel Fénix, you can look forward to a garden, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center and a restaurant.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
  • Bar

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room Standard

Down comforters, in-room safe, desk, blackout drapes

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room

A bedroom with a bed, a nightstand, a wooden headboard, and a door.

Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

A room with two beds, a nightstand, a telephone, and a window with curtains.

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a small table, and a window with a view.

Superior Room, 2 Double Beds

9.6 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

A neatly made bed with a headboard, two pillows with a monogram, and a bedside table with a lamp.

Superior Room

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Tapachula, Hotel Fénix is in the city center. Plaza Cristal Shopping Center and Centro Comercial AlaÏa Tapachula are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Miguel Hidalgo Central Park and Volcán Tacaná Biosphere Reserve. Visit our Tapachula travel guide
Map
4a. Avenida. Norte 19, Centro, Tapachula, CHIS, 30700

What's nearby

  • Miguel Hidalgo Central Park
    2 min walk - 0.1 miles
  • Archaeological Museum of Soconusco
    2 min walk - 0.1 miles
  • Bicentennial Park
    6 min walk - 0.4 miles
  • Plaza Cristal Shopping Center
    5 min drive - 1.4 miles
  • Centro Comercial AlaÏa Tapachula
    6 min drive - 1.6 miles

Getting around

  • Tapachula, Chiapas (TAP-Tapachula Intl.)
    26 min drive

Restaurants

  • Restaurante El Huacal
    3 min walk
  • Tortas La Reyna
    2 min walk
  • La Parrilla
    3 min walk
  • Cockteles El Gordo
    2 min walk
  • comida china
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1953
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

The host will greet guests on arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Fénix pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Fénix?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Fénix?

Check-out is at 1 PM.

Where is Hotel Fénix located?

Located in the heart of Tapachula, this hotel is steps from Miguel Hidalgo Central Park and Archaeological Museum of Soconusco. Bicentennial Park and Plaza Cristal Shopping Center are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Fénix Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 151 out of 253 reviews
Rating 8 - Good. 62 out of 253 reviews
Rating 6 - Okay. 23 out of 253 reviews
Rating 4 - Poor. 9 out of 253 reviews
Rating 2 - Terrible. 8 out of 253 reviews

Reviews

Verified review

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were all clean, the staff were all friendly and helpful
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find staff very helpful and courteous!
Stayed 27 nights in Feb 2026
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the beds very comfortable. Staff were all friendly and helpful
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Nicacio Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and place thanks we will be back .
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Trudy

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this nice hotel in the centre of town. It had nice decor with plants around a courtyard. It was very clean and had air-conditioning. The restaurant was very nice and had reasonable prices.
The square in Tapachula
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Nicacio Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son loves this place .nice and clean and the people are nice .
Stayed 1 night in Dec 2024
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite comfortable stay. It’s a no frills hotel. The staff is always very friendly.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Ma Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the facility, very clean, lots of green áreas, central to the many places , breakfast is great and staff is very nice.
Stayed 1 night in May 2024
Verified review

6/10 Okay

richard

Liked: Cleanliness, staff & service
air conditioner was sufficient. hot water was hit and miss . luke warm at best often cool . Front desk was excellent, always helpful Cleaning staff excellent, honest and courteous. Restaurant was excellent
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Nicacio Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable .thanks
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Fatehbir Singh

Liked: Cleanliness, staff & service, property conditions & facilities
everything is good and perfect
Stayed 1 night in Mar 2024
Verified review

4/10 Poor

Jendi

From the outside was clean and nice! But the inside they had cockrouches!😖 Bed weren’t comfy!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, so don’t expect shiny and new. It is clean, safe, and quiet. The staff are very friendly and helpful.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
clean room nice bed exelent location
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rony

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good stay nice place and area. Quiet
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around good experience!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Osdany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful experience good service
Stayed 7 nights in Oct 2023
Verified review

10/10 Excellent

leon

Liked: Staff & service, property conditions & facilities
Great service
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean with many plants which I like.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Raphael

Disliked: Cleanliness, amenities, property conditions & facilities
Light on the roon os terrible, too noisy the air conditioner, breakfast terrible
Stayed 1 night in Feb 2026