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Holiday Inn Express Syracuse Airport by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express Syracuse Airport by IHG

A modern hotel lobby with a reception desk, seating area, and a dining space in the background. - Holiday Inn Express Syracuse Airport by IHG (North Syracuse)
A hotel room with two beds, a desk, a chair, a window with a view, and a wall-mounted TV. - Holiday Inn Express Syracuse Airport by IHG (North Syracuse)
A Holiday Inn Express hotel with a covered entrance, multiple floors, and a well-lit facade. - Holiday Inn Express Syracuse Airport by IHG (North Syracuse)
A swimming pool with blue and orange lounge chairs, large windows, and a potted plant. - Holiday Inn Express Syracuse Airport by IHG (North Syracuse)
A buffet with various food items, including omelets and baked goods, served in metal containers. - Holiday Inn Express Syracuse Airport by IHG (North Syracuse)
Located close to Destiny USA and Onondaga Lake Park, Holiday Inn Express Syracuse Airport by IHG provides a free breakfast buffet, a free roundtrip airport shuttle, and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a gym.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

A modern shower area with a glass door, a handheld showerhead, a handheld shower attachment, and a small shelf with toiletries.

Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

Room

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(62 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a chair, a TV, a window with a view, and a lamp.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A bed with white bedding and pillows against a brown headboard.

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

A hotel room with a bed, a desk with a chair, a microwave, a coffee maker, and a window with a view of trees.

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

A shower area with a grab bar, a handheld showerhead, and a white curtain.

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

7.6 out of 10
Good
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a sofa, a bed, a desk, and a chair.

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(11 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Comm, Mobil, Accessible Tub)

A hotel room with a sofa, a bed, a desk, and a chair.

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Mobil, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

About the neighborhood

Located near the beach, Holiday Inn Express Syracuse Airport by IHG is in an area with good airport proximity. Erie Canal Museum and Museum of Science and Technology are cultural highlights, and some of the area's popular attractions include Rosamond Gifford Zoo and New York State Fairgrounds. Looking to enjoy an event or a game? See what's going on at JMA Wireless Dome or Empower Federal Credit Union Amphitheater at Lakeview. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our North Syracuse travel guide
Map
5418 South Bay Road, North Syracuse, NY, 13212

What's nearby

  • A park with picnic tables, a man walking a dog, and lush greenery.
    Lake Onondaga
    5 min drive - 4.3 miles
  • A store named 'TASTE NY | I ❤️ NY' with shelves of products and a display of jars.
    Destiny USA
    5 min drive - 4.5 miles
  • A lakeside park with large trees, ducks, and people walking.
    Onondaga Lake Park
    5 min drive - 4.5 miles
  • Hopkins Road County Park
    3 min drive - 2.1 miles
  • AMF Syracuse Lanes
    3 min drive - 1.8 miles

Getting around

  • Syracuse Regional Transportation Center
    10 min drive
  • Hancock Intl. Airport (SYR)
    4 min drive

Restaurants

  • McDonald's
    6 min walk
  • 7 Brew Coffee
    9 min walk
  • Dunkin'
    4 min walk
  • Tim Hortons
    4 min walk
  • Daily diner
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site
  • Uncovered extended parking on site (USD 16.20 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 5:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 324 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 1.25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered extended parking fee: USD 16.20 per night
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not provide extended parking. Parking is limited to the duration of the guest's stay.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express Syracuse Airport by IHG have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Express Syracuse Airport by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Syracuse Airport by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 25 (subject to availability).

What time is check-out at Holiday Inn Express Syracuse Airport by IHG?

Check-out is at 11 AM. Late check-out is available for USD 25 (subject to availability).

Does Holiday Inn Express Syracuse Airport by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Holiday Inn Express Syracuse Airport by IHG located?

Situated near the airport, this hotel is within 6 mi (10 km) of Onondaga Lake Park, Destiny USA, and Erie Canal Museum. Museum of Science and Technology and The Oncenter are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express Syracuse Airport by IHG Reviews

8.2

Very Good

8.4

Cleanliness

8.0

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 521 out of 1002 reviews
Rating 8 - Good. 223 out of 1002 reviews
Rating 6 - Okay. 106 out of 1002 reviews
Rating 4 - Poor. 80 out of 1002 reviews
Rating 2 - Terrible. 72 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean room and comfortable
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. Breakfast was better than most places.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff very helpful. We were there for an event and usually stay elsewhere in Syracuse but we would absolutely stay there again.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Clean room. Airport transport was timely. Nice lobby store
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay. The staff was helpful, rooms were clean and the parking lot was well lit.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff knowledgeable and friendly. Airport shuttle prompt. On site parking convenient & reasonable.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed! Quiet on the first floor.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t always stay in Holiday Inn Express but I’ve stayed in many over the years but none of those compared to this particular hotel. Very clean and well run.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff and airport shuttle staff were pleasant and exceptionally helpful.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, rooms were big, clean and a few miles from the airport.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is pretty clean and tidy every time I visit here. Complimentary breakfast is also great fun to visit.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff when I checked in was extremely helpful with shuttle information.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in & check out, friendly staff, clean room!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a super clean hotel. Very close to the airport and had a shuttle. The folks were very helpful and great to work with. Sort of hard to find but a gem when you do.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well run at its price point. The hotel and room were clean, the staff friendly and helpful, the pool well maintained, the breakfast good and the coffee better than at most hotels.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very early flight and needed a place close to airport. Shuttle to airport was perfect!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable clean rooms and a pleasant stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room and helpful staff
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
The room smelled like mildew when we first walked in. I think it was the heating/cooling unit which might need a filter change or the carpet needs to be cleaned or replaced. The tv remote had buttons for Netflix and other tv apps but they did not work. The staff was extremely friendly and the Halloween treats in the lobby were great. Continental breakfast was nice too.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took us a while to get the shuttle squared away, but when we did, everything was fine.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness
Perfect for overnight stay when flying out of the airport.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great customer service and a great experience. Thank you.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we initially checked in they gave us a dirty room . Went back they only had double beds . But staff were helpful and property was clean.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Rooms and common areas were clean. Breakfast was as expected - basic and perfectly good.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
The room hadn't been fully cleaned when we arrived, evident by the bathroom trash not being taken out from the previous guests. Everything else appeared clean, though including the common areas. The staff were friendly, helpful and quick. Very convenient and close to restaurants and the airport. Breakfast being included and free coffee available 24/7 is a big help when traveling with your family as well.
Stayed 1 night in Jul 2026