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Rako Hananoi Hotel

Property class: 3

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Photo gallery for Rako Hananoi Hotel

A hot spring area with a wooden fence, rocks, and a view of a lake and mountains in the background. - Rako Hananoi Hotel (Suwa)
A traditional Japanese room with tatami flooring, a low table, cushions, and a television. - Rako Hananoi Hotel (Suwa)
A wooden deck with bar stools overlooking a calm body of water and distant mountains. - Rako Hananoi Hotel (Suwa)
An indoor swimming pool with clear glass windows, a tiled floor, and a metal staircase leading into the pool. - Rako Hananoi Hotel (Suwa)
A view through a window with a metal frame, a plant, and a body of water reflecting the sky. - Rako Hananoi Hotel (Suwa)
Located close to Takashima Castle and Tateishi Park, Rako Hananoi Hotel provides an indoor mineral hot spring (onsen), a free daily manager's reception, and a terrace. For some rest and relaxation, visit the outdoor private onsen. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Moderate Twin Room, Non-smoking

A hotel room with two beds, a dining table, a chair, a lamp, and a view of mountains.

Moderate Twin Room, Non-smoking

  • Sleeps 3
  • Free wired internet

View all photos for Small Twin Room With No View Annex Non-smoking

A hotel room with two beds, a nightstand with a phone and a digital clock, and two bedside lamps.

Small Twin Room With No View Annex Non-smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Lake View JP-modern Twin Deluxe 12F Non-smoking

A bedroom with a bed, two bean bags, a TV, and a window with a view.

Lake View JP-modern Twin Deluxe 12F Non-smoking

  • Sleeps 4
  • 4 Double Futons
  • Free wired internet

View all photos for Twin Room

A hotel room with two beds, a desk, a chair, and a lamp.

Twin Room

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Japanese-Style Room - Non-Smoking

A traditional Japanese room with tatami flooring, a low table, cushions, and a television.

Japanese-Style Room - Non-Smoking

  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Futons
  • Free wired internet

View all photos for Standard Single Room - Non-Smoking

A hotel room with a bed, a desk with a television, a small fridge, and a window with curtains.

Standard Single Room - Non-Smoking

7.0 out of 10
Good
(2 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

About the neighborhood

Located near a boardwalk/promenade, Rako Hananoi Hotel is in Kamisuwa Onsen, a neighborhood in Suwa. Tateishi Park and Kurumayamakogen Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Suwa and Kirigamine Highland. Takashima Castle and Tateshina Lake are two other places to visit that come recommended. Visit our Suwa travel guide
Map
2-1200-3 Takashima, Suwa, Nagano-ken , 392-0022

What's nearby

  • A sunset over a lake with a cityscape in the background.
    Lake Suwa
    1 min walk - 0.1 miles
  • Takashima Castle
    9 min walk - 0.5 miles
  • Suwashi Kohan Park
    10 min walk - 0.6 miles
  • Katakura Hall
    12 min walk - 0.7 miles
  • Sanritsu Hattori Museum of Arts
    4 min drive - 1.5 miles

Getting around

  • Kamisuwa Station
    19 min walk
  • Shinshu - Matsumoto Airport (MMJ)
    41 min drive

Restaurants

  • LOUNGE REYNA
    12 min walk
  • ラーメン くじら家
    11 min walk
  • 原田泰治美術館
    13 min walk
  • 旬魚とワイン わびさび
    15 min walk
  • ゴトーショテン
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 2:30 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Hot springs
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Terrace

Spa

  • Hot springs
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 12 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Rako Hananoi Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Rako Hananoi Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Rako Hananoi Hotel?

Check-out is at 11 AM.

Where is Rako Hananoi Hotel located?

Located in Kamisuwa Onsen, this hotel is within a 15-minute walk of Lake Suwa and Takashima Castle. Tateishi Park and Kirigamine Highland are also within 12 mi (20 km). Kamisuwa Station is 19 minutes by foot.

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Reviews

Rako Hananoi Hotel Reviews

8.0

Very Good

7.8

Cleanliness

6.0

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 11 out of 33 reviews
Rating 8 - Good. 13 out of 33 reviews
Rating 6 - Okay. 7 out of 33 reviews
Rating 4 - Poor. 1 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

Reviews

Verified review

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, room comfort

Whistlestop if you must

Average hotel with good staff but very overpriced for what it offers.
Stayed 2 nights in May 2017
Verified review

8/10 Good

Chiho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋からも最上階のデッキからも諏訪湖が見渡せてロケーションがとても良かった。
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

KATAGIRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
諏訪湖の目の前で立派なホテルでした。屋上から見る景色もとても良かったです。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事と温泉が良かった
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室は、とてもすっきりしていて気持ち良かったです スタッフの方は、とても分かりやすく説明してくださり、笑顔で接客してくださいました 食事も美味しかったです
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

KENJI

よくメンテナンスされた大型旅館。食事　温泉　静寂性　
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

ミツノリ

Liked: Cleanliness, staff & service, amenities
温泉が良かったです。
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Atsuko

Liked: Cleanliness, amenities
とても良い
Stayed 1 night in Nov 2025
Verified review

8/10 Good

kazuko

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの笑顔の対応がとても嬉しかった お風呂のアメニティも揃っており清潔感もあった 朝食のご飯は冷たかったが、クロワッサンが今までで一番美味しいものと感じました
Stayed 1 night in Aug 2025
Verified review

8/10 Good

マサユキ

Liked: Amenities
お部屋の匂いが少し気になりました。
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

きいち

Liked: Amenities
部屋も綺麗で、静かでゆっくり出来ました。 朝食も料理の数が多く、満足しています！ 諏訪湖湖畔に有り、朝早くの散歩にも適していて、とてめ良いホテルだと思います！
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

としお

近くに美味しいお好み焼き屋さんありました 歩いて10分位
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

こういち

料理が美味しかったです👍
Stayed 1 night in Jul 2025
Verified review

8/10 Good

shigeo

Liked: Cleanliness, amenities, property conditions & facilities
おもったより大きなホテルで立派でした。 露天風呂からは諏訪湖もみれましたが、右側の病院がきになりました。 フロントの方も親切でいろいろ教えていただきましたので助かりました。 おかげ様で、翌日は自転車で諏訪湖一周し、最高の諏訪の空気をあじわえました。
Stayed 1 night in May 2025
Verified review

8/10 Good

naomichi

Liked: Cleanliness, property conditions & facilities

静かな朝食を楽しみたかった

中国からの団体を受け入れていたようで、静かに早朝の朝食を楽しむつもりが、突然騒がしくなってしまった。ホテルの施設やサービスの問題では無いが、外国人の団体が多く来るホテルと知っていれば予約してしなかった。
屋上テラスからの諏訪湖の眺めは最高でした
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

??

Liked: Staff & service
Disliked: Property conditions & facilities
コロナ禍での大変な中、スタッフさんの接客は良かったです。 施設に関しては、たまたま諏訪湖の花火が見れて良かったです。 ただ、てっきり部屋から諏訪湖が一望出来ると思ったら、本館の部屋は諏訪湖正面側に客室が向いていないため、次回はパレス館の眺望がよろしい部屋に宿泊をさせていただきたいです。 全体的には悪くないですが、老朽化している箇所や、部屋の備品等、見受けました。 パレス館の2階が朝食会場になっており、朝食後、諏訪湖の方へ散歩をしようと「パレス館にもフロントがあるのかな？」と思い、パレス館の1階にいくと、導線が全くわからず、1Fに入っている会社に入りそうになってしまいました。 特に、パレス館に関しては、施設の宿泊者の導線をもう少しわかりやすいようにしていただければ幸いです。
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Kaori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
連泊の場合、タオルだけ交換、という項目があるといいなと思います。アメニティはあまり使わないので、それを再びもらうともったいないです。
Stayed 3 nights in Jun 2022
Verified review

2/10 Terrible

Jae You

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended.

Not good. Breakfast was not good. Had meal from convenient store instead of hotel. All payment has done when I booked but hotel tried to charge tax when I check out. Terrible!
Stayed 2 nights in Jul 2019
Verified review

4/10 Poor

lex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

downgraded us to small room

we have booked and paid extra for bigger size room in weeks ago before our trip, with lake view and non smoking(which is very important for us) . but they offered us a smelly smoking room , we requested a non smoking room again they just downgraded us to a small room with no lake view. and when we checked out they charged us another y300 for 'onsen'. we don't even used that. we felt like cheated . wouldn't go back again. hotel is old and carpet in room smell bad n dirty.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

館内禁煙にするべし

禁煙部屋なのに、近くに喫煙コーナーがあって廊下が臭い。　最低のレイアウト。
Stayed 2 nights in Nov 2017
Verified review

6/10 Okay

SATOSHI

Liked: Cleanliness, staff & service
Stayed 1 night in May 2026
Verified review

10/10 Excellent

YUKI

Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

kenji

Stayed 3 nights in Aug 2025
Verified review

8/10 Good

ともこ

Stayed 1 night in Jul 2025
Verified review

8/10 Good

Kiyoshi

Stayed 1 night in Jun 2025