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Doubletree By Hilton Surabaya

Property class: 5 and above

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Photo gallery for Doubletree By Hilton Surabaya

A hotel room with a large bed, a desk, a chair, and a city view through large windows. - Doubletree By Hilton Surabaya (Surabaya)
A swimming pool with two children on a large inflatable duck float. - Doubletree By Hilton Surabaya (Surabaya)
A hotel room with a city view, a round table with chairs, a sofa, and a TV. - Doubletree By Hilton Surabaya (Surabaya)
A wedding ceremony setup with floral decorations, a stage, and seating arrangements. - Doubletree By Hilton Surabaya (Surabaya)
A modern hotel room with a large window, a sofa, a dining table, and leather bean bags. - Doubletree By Hilton Surabaya (Surabaya)
Tunjungan Plaza is located near Doubletree By Hilton Surabaya, which provides a poolside bar, a coffee shop/cafe, and a playground. Free WiFi in public areas is available to all guests, along with an arcade/game room and dry cleaning/laundry services.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a city view.

Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a sofa, a coffee table, a desk with a chair, and a city view.

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Bathtub

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Deluxe Suite, 1 King Bed, Bathtub

  • City view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub, Corner

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Suite, 1 King Bed, Bathtub, Corner

  • City view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub (Loft Duplex)

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Suite, 1 King Bed, Bathtub (Loft Duplex)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 102 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk, a chair, a TV, and a city view.

Room, 1 King Bed, Accessible

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Bathtub

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Premium Suite, 1 King Bed, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Refrigerator & Microwave

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Presidential Suite, 1 King Bed, Refrigerator & Microwave

  • City view
  • 138 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a desk, and a large window offering a city view.

Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Executive Room, 2 Twin Beds

  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

A hotel room with two beds, a desk, and a large window offering a city view.

Family Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Bathtub

A modern hotel lobby with a central buffet, seating areas, and a chandelier.

Family Suite, Multiple Beds, Bathtub

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Located in Surabaya Center neighborhood, Doubletree By Hilton Surabaya is connected to the convention center. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Traveling with kids? Consider Atlantis Land Surabaya, or check out an event or a game at Gelora 10 November Stadium. Visit our Surabaya travel guide
Map
Jl Tunjungan 12 East Java, Surabaya, 60275

What's nearby

  • BG Junction
    8 min walk - 0.4 miles
  • Tunjungan Plaza
    9 min walk - 0.5 miles
  • Heroic Monument
    20 min walk - 1.1 miles
  • Grand City Surabaya
    2 min drive - 1.1 miles
  • Surabaya Plaza Shopping Mall
    2 min drive - 1.3 miles

Getting around

  • Surabaya Kota Station
    12 min drive
  • Surabaya Pasar Turi Station
    19 min walk
  • Surabaya (SUB-Juanda)
    44 min drive

Restaurants

  • We The Fork
    3 min walk
  • Toko Kopi Padma
    4 min walk
  • Loske Coffee Service
    1 min walk
  • FamiCafé by FamilyMart
    3 min walk
  • Bima Restaurant
    5 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free shopping center shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Cloud 22 Rooftop Bar
  • Makan Kitchen
  • The Koffee Deli & More

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 on-site accessible parking spaces
  • Accessible train station shuttle
  • Braille/raised signage
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Built in 2020
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 544500.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Fee for in-room wireless internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Secured valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500.0 per night
  • Hosted evening meal: IDR 350000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Frequently asked questions

Does Doubletree By Hilton Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Doubletree By Hilton Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Doubletree By Hilton Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Doubletree By Hilton Surabaya?

Check-out is at noon.

Does Doubletree By Hilton Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 450000 per vehicle applies.

Where is Doubletree By Hilton Surabaya located?

This family-friendly Surabaya hotel is located in a shopping district, within a 10-minute walk of BG Junction and Tunjungan Plaza. Grahadi and Joko Dolog Statue are also within 15 minutes. Surabaya Kota Station is 25 minutes by foot and Surabaya Pasar Turi Station is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Doubletree By Hilton Surabaya Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 119 out of 160 reviews
Rating 8 - Good. 24 out of 160 reviews
Rating 6 - Okay. 9 out of 160 reviews
Rating 4 - Poor. 4 out of 160 reviews
Rating 2 - Terrible. 4 out of 160 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and room service was very quick.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and Friendly Staff!
Stayed 12 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good size Staff very friendly Great location
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and pleasant to stay. The room is clean and feel luxurious. Staff are friendly and breakfast is delicious
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Very good and comfortable as usual. Staff, room, breakfast are all great!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service and the staff

Fantastic service and the staff at this hotel.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience !!

The staff could not have been more courteous and attentive. They made our stay memorable guaranteed our return business !
Stayed 9 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff at the property were amazing. They did a great job
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Each staff was very welcoming and polite. The hotel service was very pleasant.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
good quality for price. dining (breakfast) experience was pleasant. Restaurant for dinner time close quick.. limited dining location around hotel.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff and security members. A pleasant welcoming fragrance in lobby. Nicely decorated and spacious. The only problem is that Surabaya has no real attractions to offer.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
It was wonderful stay at this time. Although i was not sure about Surabaya but could feel safe and comfortable. Staff were so friendly and helpful, meals at buffet was so nice with so many menus. I like to come back again!
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to communicate with the hotel and they arranged for us to airport pick up and the driver was very helpful and very friendly. Hotel is just like in Europe very please, check in very helpful and friendly people and of course cookies it was amazing make my day . Thank you HILTON :)
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Much better than Doubletree properties that we stayed before in US. The staff were friendly and helpful and knows us by name.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the place!

This place is impeccable!! I honestly didn’t leave the hotel much during my short stay. The hotel itself is beautiful, the staff is so professional and kind, the buffet style breakfast was great, and the gym facilities were really nice to have. There’s a shopping center walking distance and restaurants on the way. I would definitely stay here again!!
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
On the second day of my stay, I left my electric toothbrush head in the bathroom, then it was lost after cleaning. On the third day, our toothpaste was gone, and no replacements were given, so we had to go to the convenience store to buy one. In the end, we turned on Do Not Disturb; we dnt want to lose anything. location very good, plenty awesome kopi nearby.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Attentive team, comfortable, contemporary spaces

Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Stayed 4 nights in Jul 2024
Verified review

8/10 Good

Liked: Amenities
Right in the middle of Tunjungan. Nice breakfast. But the hotel needs to provide new sheets. The sheets aren’t clean because it is old and full of blotches from stain that could not be bleached any longer. Aside from the sheets, everything is good.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The room is great but when I took a shower, I need to be careful the water looked like overflowing the shower booth.
Stayed 1 night in Sep 2024