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Best Western Sur

Property class: 3

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Photo gallery for Best Western Sur

A restaurant with outdoor seating, tables set with napkins and cutlery, and a pool in the background. - Best Western Sur (Sur)
A coastal view with a prominent lighthouse structure, a sandy beach, and a cityscape in the background. - Best Western Sur (Sur)
A spacious lobby with multiple seating areas, a reception desk, and a high ceiling with decorative railings. - Best Western Sur (Sur)
An outdoor swimming pool area with seating and decorative lighting. - Best Western Sur (Sur)
A multi-level atrium with a central stained glass dome, balconies with wooden railings, and a symmetrical architectural design. - Best Western Sur (Sur)
Free breakfast, a terrace, and dry cleaning/laundry services are just a few of the amenities provided at Best Western Sur. Stay connected with free in-room WiFi, and guests can find other amenities such as car rentals on site and a bar.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Suite, Multiple Beds, Non Smoking, City View

A hotel room with a bed, a desk, a TV, and a window with curtains.

Family Suite, Multiple Beds, Non Smoking, City View

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, two chairs, a small table with flowers, a nightstand, a lamp, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with a double bed, a desk with a chair, a lamp, a framed picture on the wall, and a window with curtains.

Standard Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Non Smoking (Walk-in Shower)

A hotel room with a bed, two armchairs, a desk, a TV, and a mini fridge.

Executive Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Sur, Best Western Sur is in a shopping district and on the boardwalk/promenade. Sur Maritime Museum and Dhow Factory are cultural highlights, and some of the area's landmarks include Sunaysilah Fort and Bilad Sur Castle. Visit our Sur travel guide
Map
23 Al Aise Street, Sur, Ash Sharqiyah South Governorate, 411

What's nearby

  • A person jumping into a clear water body surrounded by rocky terrain.
    Wadi Shab
    50 min drive - 35.1 miles
  • Bilad Sur Castle
    2 min drive - 1.3 miles
  • Sunaysilah Fort
    3 min drive - 1.7 miles
  • Al Ayjah Lighthouse
    12 min drive - 5.6 miles
  • Ras Al Hadd Fort
    54 min drive - 34.5 miles

Restaurants

  • مطعم ومطبخ منارة صور
    6 min drive
  • Sur Istanbul Turkish & Arabic Foods
    3 min drive
  • Papa Johns
    2 min drive
  • Brew Oz Specialty Coffee
    5 min drive
  • كنتاكي | kfc
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oysters Restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for OMR 20.0 per night
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: OMR 75 per vehicle (one-way)
  • Airport shuttle fee per child: OMR 75.00 (one-way), (up to 12 years old)
  • Rollaway bed fee: OMR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Sur have a pool?

Yes, this property has an outdoor pool.

Is Best Western Sur pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Sur?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM.

What time is check-out at Best Western Sur?

Check-out is at noon.

Does Best Western Sur provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of OMR 75 per vehicle applies.

Where is Best Western Sur located?

Situated on the boardwalk/promenade, this hotel is within 3 mi (5 km) of Sunaysilah Fort, Bilad Sur Castle, and Sur Traditional Souq. Sur Maritime Museum and Sur College of Applied Sciences are also within 6 mi (10 km).

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Reviews

Best Western Sur Reviews

7.8

Good

8.2

Cleanliness

6.2

Location

8.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 17 out of 109 reviews
Rating 8 - Good. 63 out of 109 reviews
Rating 6 - Okay. 20 out of 109 reviews
Rating 4 - Poor. 9 out of 109 reviews
Rating 2 - Terrible. 0 out of 109 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, very good food, and super clean.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place, friendly staff, clean room
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was a bit hit and miss. Rooms basic. Dated. Has great pool great bar.. food was hit and miss. Location was good
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality vs price, nothing to complain. We ate at the restaurant, service and food was excellent. We also took advantage of the their pool which was a plus for us.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with clean rooms and swimming pool.

Nice, refurbished hotel with clean rooms and kind staff. Hotel has a swimming pool in which you can cool down. By car you can find plenty of restaurants within 15 min distance.
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The Sur Plaza hotel is a decent place to stay in Sur, Oman. It is easy to find when you drive into town. The restaurant has good food for breakfast and dinner. The staff was friendly.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
Dated room- hot water didn't work. Poor facilities overall. The parking was the only good thing.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The only negative point is that the AC is set at a very low temperature. It's an on or off AC : no possibility to set the temperature at a desired degree or strength of air flow. It's really freezing as you enter the room. One night is enough to catch a cold!
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
The staff at the restaurant were rude and very pushy. We came about 60-90 minutes before closing and they looked annoyed. We sat down and they told us we had to let them know in 5 minutes if we wanted food or we couldn’t order because they would close the kitchen. We asked if we could order shisha and they told us we had to go to the other side of the pool to do that. We mentioned we wanted to order food as well and they said “which one fo you want first. You have to eat here but smoke shisha over there” We ended up only ordering hummus and some bread because they gave us such a hard time. They came to our table about 5-6 times to see if we were finished with the food because they wanted to clean up. It was annoying and not a great impression
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel correct pour une nuit à Sur. Les chambres étaient propres et confortables. Les salles de bain mériteraient un coup de neuf mais correct dans l’ensemble
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel un po vetusto negli arredi ma pulito e personale molto cortese
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien !

Joli hôtel familial et calme : nous avions par moment la piscine pour nous seuls. Le petit déjeuner était bon, vous êtes bien localisés pour vous déplacer en voiture. Le personnel est très gentil.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Fint hotel til prisen.

Fint hotel til prisen.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
周辺は静かなエリア。ただ昼間は上階の工事の音がうるさかったです。
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rigtig fint og stort hotel men meget hård seng.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Séjour convenable mais des points à améliorer

Séjour convenable (4 nuits avec petit déjeuner) Chambre : quelques odeurs d’égouts dans la Sdb, pression faible à la pomme de douche Petit déjeuner : nappe et serviettes pas propres (remarque faite au personnel et à l’accueil : reçu appel du manager mais problème identique le lendemain)
Stayed 4 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Chambre bruyante et nourriture infame

Nous avions une chambre côté route de grande circulation, même si la chambre était spartiate c'était surtout le bruit de la route. Fenêtres qui ferment mal, nous avons dormi avec les bouchons dans les oreilles mais ca ne suffisait pas. Sinon on décourage fortement la restauration, nourriture chère, sans saveur (buffet dont nourriture froide). On était tous seuls à l'intérieur car ils n'ont pas voulu nous donner une table dehors. Petit-déjeuner idem, nourriture basse gamme. À éviter à tout prix.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto carino, personale disponibile. Struttura pulita e rapporto qualità prezzo molto buono.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel war sehr sauber, große Poolarea, große Auswahl beim Frühstück und Abendessen sowie freundliches Personal. Würde es sofort wieder buchen.
Stayed 2 nights in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Bon hotel pour transit

Bon hotel avec un bar. Assez bruyant pour les chambres côté route.
Stayed 2 nights in Jan 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
L'hotel se trouve le long d'une grande route et la fenêtre fermait mal. La chambre était donc très bruyante. Par contre, le personnel est gentil, le repas correct.
Stayed 1 night in Jan 2022
Verified review

8/10 Good

value for money
Stayed 6 nights in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice hotel with perfect Swimming pool, i really enjoyed it
Stayed 2 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice mistake

I actually booked this place by mistake, but it turned out well. The hotel was a very pleasant place for an overnight stay. The room was spacious ( actually a surprise upgrade on my original booking ) and well laid out. Staff were very helpful. The evening meal was delicious, and the breakfast was okay - though I arrived a little too late, I think. Having fresh, rather than processed cheese would have been nicer. All in all, a good place for a business stopover.
Stayed 1 night in Apr 2021