Does Bon Hotel Shelley Point have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

Is Bon Hotel Shelley Point pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bon Hotel Shelley Point?

Self parking is free at this property.

What time is check-in at Bon Hotel Shelley Point?

Check-in start time: 2 PM; Check-in end time: 10 PM.

Where is Bon Hotel Shelley Point located?

This family-friendly St. Helena Bay hotel is located by the ocean, within 3 mi (5 km) of Shelley Point Country Club & Golf Course and Britannia Beach. Cape St. Martin Lighthouse and Vasco Da Gama Statue are also within 6 mi (10 km).

6/10 Okay

Manto, Cape Town

Jun 13, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Bad service from rude hotel staff

The hotel staff member, by the name of Anja was rude to me at check-out when I wanted to settle my bill. I simply asked her to check if my room rate was settled or not, as I was not sure if I had paid for the room rate before arrival or not. The bill amount that she quoted was the restaurant bill from the previous night - which I knew we had charged to the room. Anja ignored my request, and insisted on calling the waitor who helped us last night, to confirm with him if the bill was correct. She even insisted that the waitor confirm not only over the phone (speaking in Afrikaans assuming that I don't understand) as well as in-person. The waitor did so but I repeatedly said that I didn't have an issue with the restaurant bill, I wanted to confirm if the room rate was settled. I pleaded for help from Anja's colleague who was standing next to her but she was not willing to assist.

8/10 Good

Winslow

May 24, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brendan

Apr 19, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

CPHT, The Netherlands

Mar 29, 2016

Liked: Cleanliness

Disliked: Staff & service

6

Lovely gardens and poolsetting and on the whole friendly staff. My gardensuite however had several problems (bath no plug, shower flooded, lighting was defect, stuffy smell) My complaint was picked up well and I was offered a new room which was a big improvement. The breakfast was very good. However the room service was very dissapointing (waited more than an hour for a pizza) If you are not a golfer, there is not much else to do and see in the area.

8/10 Good

Muneeb, Cape Town

Mar 28, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A diamond in the rough

This is a very upmarket 3 star hotel - more like a 4 star hotel. There are a few things which will make it much better: 1)Attention to detail (stains on carpet in bedroom) 2)Restuarant service - waiters need more training - I had to ask for water 3 times before I got it. I will definitely be back - Shelley Point is an undiscovered gem in the Western Cape

6/10 Okay

Hans Rudolf, Thun

Mar 12, 2016

Liked: Cleanliness

abgeschiedenes Hotel

Dieses recht grosse Hotel liegt ziemlich abgeschieden in einer abgesicherten mit vielen neuen Häusern umgebenen Zone. Unser Zimmer hätte eigentlich eine Suite sein sollen, aber die Einrichtung war karg. Im Badzimmer fehlten die Tücherstangen. Der Ablauf in der recht alten Dusche war verstopft. Eigentlich war überall etwas zu bemängeln. Aber die Lage zum Golfplatz hin war sehr schön, das grosse Bett bequem und das Frühstück reichhaltig und gut. Alles in Allem, nicht schlecht.

10/10 Excellent

Peter, Hamburg (Germany)

Mar 9, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like 4 Stars

Das Hotel ist Teil einer gepflegten sicheren Anlage mit Golfplatz und vielen privaten Häusern. Das Hotel ist in gutem Zustand, mit gutem Service, sodass es eher 4 Sternen entspricht als den angegebenen 3. Wir waren dort sehr zufrieden.

8/10 Good

Ellen

Mar 9, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Petrus, Bellville

Feb 21, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best in the west

It was a very pleasant stay. Good value for money. Would recommend the hotel to any body. The breakfast was very good, etc.

10/10 Excellent

donwena

Feb 20, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Phillipus

Feb 10, 2016

Disliked: Cleanliness, staff & service

8/10 Good

Verified traveler

Jan 30, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mooi hotel, 3 sterren waard

Mooi hotel, grote kamer en badkamer met ligbad en aparte douche. Uitzicht vanuit onze kamer A 14 viel tegen. Keken tegen het hek van de tennisbaan. Met daarbij het geluid van de tennisballen die tegen de muur werden geslagen. Niet alle kamers geven recht op een plaatsje in de parkeergarage.... Omgeving nodigt uit tot wandeling langs de zee, strand genoeg.

6/10 Okay

colin, England

Jan 28, 2016

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

This was a great hotel .

Booked this hotel as we had visited about 5years ago and it was lovely. However it has gone down hill rapidly poor facilities, poor food and absolutely nothing to do but walk on the beach. We thought we would play golf but even that was to poor. This hotel has fantastic potential and needs taken on by someone who has the passion to turn it around. Our room was great when we found it . We were disappointed and would not return which is a great shame.

8/10 Good

Jacques, Brackenfell

Jan 25, 2016

Liked: Cleanliness, staff & service, room comfort

Our home away from home

At first disappointing but after discussing my concerns with the GM, Petrus, things were set right and sorted out. Our reservations were addressed and we got the 20th stay complimentary. We stayed there from 15/1/16 - 24/1/16 and we will definitely be back. New friendships have been established with personnel. We arrived as clients but left as family. Our sincere thanks to Alicia, Dorette, Llewellyn, Sheldon and all the others that made our stay a special one

10/10 Excellent

Ebrahim, Athlone western cape

Jan 22, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

it was short n nice

8/10 Good

Mzwakhe

Jan 21, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gary, Cape Town

Jan 20, 2016

Liked: Staff & service, room comfort

Disliked: Cleanliness

Great but have concerns

This was our return trip. Overall it was lovely, however it was abit strange to see staff hanging around the pool (looks like after their shift) with their friends and children. One group was drinking alcohol and using fowl language. Staff seemed comfortable with this and not shying away from guests. Is this hotel policy? Would have been fine however was worrying concerning the language and possible underage alcohol consumption

2/10 Terrible

Verified traveler

Jan 19, 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor hotel

Hotel is remote - in the middle of nowhere - with no restaurants close by and no taxi service available. Checked out early after one night. Hotel's restaurant not up to scratch.

8/10 Good

Verified traveler

Jan 19, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

It was fabulous. What a place I will recommend this place to my friends

6/10 Okay

Bill, Cape town

Jan 13, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Older relaxed dad

Short stay just to see the place and pre book rooms for the night before ahe gets married.

8/10 Good

Verified traveler

Jan 10, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon Hotel Shelley Point

Okay so this is a strange hotel as the rooms and facilities and quite impressive, but then it fundamentally fails on other levels. The wifi is restricted to 200MB per day and doesn't work well with Mac's as you need to login via a web portal, and overall its slow and fairly useless. Alcohol is expensive (28 rand for a bottle of castle lite) which is a stupid way of not making money. But apart from that its located in a great location with a great 9 hole golf course and 2 nice pools and the food in the restaurants was not too bad either. The staff are fairly friendly and accomodating but not very helpful with things outside their expertise (i.e. wifi). So as long as you cater for the above failings by bringing your own alcohol & wifi data then you'll have an awesome time. Also if you plan to have the buffet breakfast make sure you go early or right at the very end otherwise you'll be waiting 20 mins or more to get your eggs/omelettes/pancakes cooked.

8/10 Good

Verified traveler

Nov 4, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities

Poor Service yet again :o(

The hotel has so much potential and i'm sure its a daily struggle for management as they clearly cannot get the quality of staff they need as its in quite a remote area. If they just employed 1 person who's sole job was to clean the bird poo, another to clean windows and another to keep the second pool area clean and offer drinks to the guests (that alone would probably cover the wages of the 3 extra staff) it would make a world of difference. Read the reviews and they all say the same thing but nothing seems to be done about it. I want to go back as its such a nice place but the level of frustration I know I will have when im there keeps me away. From frozen tasteless food they serve at the restaurant, to the bar staff that don't have a clue (when you ask for a beer they bring the bottle with no glass and no opener - and they aren't twist tops, what are they thinking, your gonna use your teeth??? This is at the bar and room service. Had to wait nearly an hour for a bottle opener to be brought to the room to open my now warm beer) to no towels from reception it just adds up and by the end of your stay you have had enough!

8/10 Good

Mandy, Cape Town

Sep 29, 2015

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness, staff & service

Expected more...

My children enjoyed it thoroughly, I however was a bit disappointed as I was one adult with two kids under 12, but paid the same rate as a couple with two kids who checked in after me. my children needed swimming towels and I waited 4 hours to get it after requesting from reception. My kids eventually swam and ran to the room without any towels. Our room was only cleaned after 4pm the second day and none of our towels were replaced, we had to use hand towels for the rest of our stay. Room B55 has a leak in the bathroom as the bathroom floor was wet for our entire stay.

10/10 Excellent

Snefrid, Porsgrunn

Sep 24, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk hotell

Fantastisk hotell og topp service. Vi booket manuelt i resepsjonen for 1 natt. Da vi ønsket og bli en natt til, sa betjeningen at det ville bli rimeligere for oss å låne PC og booke på Hotels.com

8/10 Good

Shaun, Cape Town

Sep 22, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Coast Gem

Great hotel tucked away within the estate. Located nest to the golf course and easy walking distance to the seashore. Very friendly staff who went out of their way to provide service and help with our baby (providing a cot, sanitizing bottles etc). Affordable dinner menu as well as a tasty breakfast buffet.

Bon Hotel Shelley Point

Choose dates to view prices

Photo gallery for Bon Hotel Shelley Point

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Luxury Suite

Luxury Suite

Highlights

View all photos for Garden Suite

Garden Suite

Highlights

View all photos for Standard Room

Standard Room

Highlights

About the neighborhood

What's nearby

Restaurants

About this property