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Quality Inn West Springfield

Property class: 2.5

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Photo gallery for Quality Inn West Springfield

An indoor swimming pool with a glass ceiling, surrounded by white chairs and a wooden wall in the background. - Quality Inn West Springfield (West Springfield)
A modern hotel lobby with a reception desk, seating area, and a large sign promoting Choice Privileges. - Quality Inn West Springfield (West Springfield)
A spacious lobby with a reception desk, a coffee station, a seating area with a sofa and armchairs, and a television on a stand. - Quality Inn West Springfield (West Springfield)
A hotel with a modern design, featuring a covered entrance and multiple floors. - Quality Inn West Springfield (West Springfield)
A hotel room with a neatly made bed, a bedside telephone, and wall-mounted lamps. - Quality Inn West Springfield (West Springfield)
Located close to Olympia Ice Center and Eastern States Exposition, Quality Inn West Springfield provides a free breakfast buffet, an adjacent golf course, and a terrace. The on-site restaurant, Tokyo Asian Cuisine Resta, features Asian cuisine. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Queen Beds

A hotel room with two beds, each with white linens and a green patterned bedspread. There are two bedside lamps, a nightstand with a telephone, and a framed picture on the wall.

Room, 2 Queen Beds

7.6 out of 10
Good
(66 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 1 King Bed, Nonsmoking

A hotel room with a large bed, two bedside tables, a nightstand, a lamp, and a chair.

1 King Bed, Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a nightstand with a lamp, a chair, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(91 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds, Nonsmoking

A hotel room with two beds, a desk, a chair, a TV, and a wardrobe.

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 Queen Beds, Nonsmoking

A hotel room with two beds, a nightstand with a lamp, a framed picture on the wall, and a bathroom with a mirror and sink.

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in West Springfield, Quality Inn West Springfield is in the city center and next to a golf course. Naismith Memorial Basketball Hall of Fame and Springfield Museums are cultural highlights, and some of the area's popular attractions include Eastern States Exposition and Six Flags New England. Looking to enjoy an event or a game? See what's going on at Eastern States Exposition or MassMutual Center. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our West Springfield travel guide
Map
1150 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Riverdale Center
    5 min walk - 0.3 miles
  • Riverdale Shops
    9 min walk - 0.5 miles
  • Olympia Ice Center
    10 min walk - 0.6 miles
  • Cinemark West Springfield 15
    13 min walk - 0.7 miles
  • MGM Springfield
    5 min drive - 4.6 miles

Getting around

  • Springfield Union Station
    13 min drive
  • Bradley Intl. Airport (BDL)
    33 min drive

Restaurants

  • 7 Brew Coffee
    11 min walk
  • Chili's Grill & Bar
    7 min walk
  • Wood-N-Tap
    11 min walk
  • Burger King
    10 min walk
  • Dunkin'
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Frequently asked questions

Does Quality Inn West Springfield have a pool?

Yes, this property has a seasonal outdoor pool.

Is Quality Inn West Springfield pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 35 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Quality Inn West Springfield?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Quality Inn West Springfield?

Check-out is at 11 AM.

Where is Quality Inn West Springfield located?

Located in the heart of West Springfield, this golf hotel is 0.7 mi (1.2 km) from Olympia Ice Center and within 3 mi (5 km) of Eastern States Exposition and Holyoke Mall. Eastern States Exposition and MassMutual Center are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quality Inn West Springfield Reviews

7.2

Good

7.0

Cleanliness

4.0

Location

7.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 331 out of 1019 reviews
Rating 8 - Good. 240 out of 1019 reviews
Rating 6 - Okay. 194 out of 1019 reviews
Rating 4 - Poor. 123 out of 1019 reviews
Rating 2 - Terrible. 131 out of 1019 reviews

Reviews

Verified review

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , staff was very accommodating and friendly. Breakfast was good .a/c worked great. I would stay again.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience just went there to sleep most of the time I was out , but they have good choices for breakfast . I recommend it if you are staying for a weekend .
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

yingbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large room. Quiet and good location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the curtains blocked the light coming from the neighboring businesses. It was right off the highway with convenient parking. Lots of breakfast choices, tables were clean in key entry breakfast room.
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Mark

Super sketchy, people drinking in the parking lot most of the night, noisy hallways. Room was clean and price was about the cheapest in the area.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for 1-2 nights. Close to many restaurants.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10! Amazing and friendly staff! Super clean facility! Comfy beds! Great water pressure in the shower! Excellent breakfast! We didn't use the pool but it looked great and it's open late! I'd go back and stay there in a heartbeat! You even get a balcony to boot! Highly recommend this hotel!
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Jennifer

Liked: Staff & service
The ac smelled a little weird. I wish the oool was accessible to adults until later. Other than that it was a very convenient location for our trip
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

ROBERT J

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly was in a good location.the room was clean and was confortable and actually good size. The breakfast was good and used the pool good bit of days. Highly recommend
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Erica

Liked: Staff & service, amenities
Staff was very nice. Room wasn't what we expected. Not as clean. Also trash outside the property all over.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where clean staff was awesome breakfast was really good waffles eggs sausage muffins bread bagels with everything that goes with them it made the hotel even better.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Free breakfast. Family friendly.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

John Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Nice room and bathroom. Breakfast was pretty good. It has a Japanese restaurant attached to the building that is very good. Has sushi and hibachi.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms, balcony views, staff was nice and helpful, very clean good smelling
Stayed 1 night in May 2026
Verified review

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities
Clean room. Nice bed. Good a/c. Breakfast was basic but ok.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have definitely been updates since I was there two years ago. They have repainted the building all the way around. You now need your room pass card to get into the conference room where they serve your continental breakfast. Post looks good. Workout room looks good. They keep a good job on housekeeping, but you do have to ask to be serviced because they don’t do it every day. Other than that, it’s an excellent location your food near Kohl’s if you need something more personal all kinds of things so I will give it a thumbs up.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Alexi

Liked: Staff & service
Disliked: Amenities
It was relaxing room was decent and cool breakfast was ok
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and breakfast!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and good for the location.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were good, room clean, breakfast good, air condition good, swimming pool not to good, totally different than the picture,,
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell clean, excellent customer service.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under room construction at the moment. The newer rooms feel modern and clean. Microwave, fridge, TV and wifi available. Bed covers are lightweight. Breakfast is minimal but clean.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was peaceful I didn’t care much for it being outdated but they were in the process of remodeling
Stayed 2 nights in May 2026