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Quality Inn West Springfield

Property class: 2.5

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Photo gallery for Quality Inn West Springfield

A hotel room with two beds, a desk, a chair, and a patterned carpet. - Quality Inn West Springfield (West Springfield)
A hotel lobby with a grey sofa, two armchairs, a flat-screen TV, a potted plant, and an American flag. - Quality Inn West Springfield (West Springfield)
A conference room with multiple tables and chairs, recessed ceiling lights, and white walls. - Quality Inn West Springfield (West Springfield)
A hotel with a modern design, a parking lot, and a clear sky. - Quality Inn West Springfield (West Springfield)
A covered swimming pool with glass walls, a diving board, and lounge chairs. - Quality Inn West Springfield (West Springfield)
Located close to Olympia Ice Center and Eastern States Exposition, Quality Inn West Springfield provides a free breakfast buffet, an adjacent golf course, and a terrace. The on-site restaurant, Tokyo Asian Cuisine Resta, features Asian cuisine. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 2 Queen Beds

A hotel room with a bed, a chair, a desk, a lamp, and a window with curtains.

Room, 2 Queen Beds

7.6 out of 10
Good
(66 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a neatly made bed, a bedside telephone, and wall-mounted lamps.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(94 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, and a chair.

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in West Springfield, Quality Inn West Springfield is in the city center and next to a golf course. Naismith Memorial Basketball Hall of Fame and Springfield Museums are cultural highlights, and some of the area's popular attractions include Eastern States Exposition and Six Flags New England. Looking to enjoy an event or a game? See what's going on at Eastern States Exposition or MassMutual Center. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our West Springfield travel guide
Map
1150 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Riverdale Center
    5 min walk - 0.3 miles
  • Riverdale Shops
    9 min walk - 0.5 miles
  • Olympia Ice Center
    10 min walk - 0.6 miles
  • Cinemark West Springfield 15
    13 min walk - 0.7 miles
  • MGM Springfield
    5 min drive - 4.6 miles

Getting around

  • Springfield Union Station
    13 min drive
  • Bradley Intl. Airport (BDL)
    33 min drive

Restaurants

  • 7 Brew Coffee
    11 min walk
  • Dunkin'
    4 min drive
  • Chili's Grill & Bar
    7 min walk
  • Wood-N-Tap
    11 min walk
  • Burger King
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Frequently asked questions

Does Quality Inn West Springfield have a pool?

Yes, this property has a seasonal outdoor pool.

Is Quality Inn West Springfield pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of USD 35 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Quality Inn West Springfield?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Quality Inn West Springfield?

Check-out is at 11 AM.

Where is Quality Inn West Springfield located?

Located in the heart of West Springfield, this golf hotel is 0.7 mi (1.2 km) from Olympia Ice Center and within 3 mi (5 km) of Eastern States Exposition and Holyoke Mall. Eastern States Exposition and MassMutual Center are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quality Inn West Springfield Reviews

7.2

Good

7.0

Cleanliness

4.0

Location

7.8

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 335 out of 1011 reviews
Rating 8 - Good. 244 out of 1011 reviews
Rating 6 - Okay. 198 out of 1011 reviews
Rating 4 - Poor. 118 out of 1011 reviews
Rating 2 - Terrible. 116 out of 1011 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location friendly staff breakfast was ok
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Average hotel, room was clean, good location
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Staff & service
The hotel is a little run down. The hotel location is convenient. Staff was very friendly.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room . Staff friendly. The glass doors on the balcony a little drafty.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean , staff was very accommodating and friendly. Breakfast was good .a/c worked great. I would stay again.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience just went there to sleep most of the time I was out , but they have good choices for breakfast . I recommend it if you are staying for a weekend .
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
It is an older property but the rooms have been updated. They are clean, I've stayed twice now. Good option for the price point.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. Pool was nice.
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large room. Quiet and good location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the curtains blocked the light coming from the neighboring businesses. It was right off the highway with convenient parking. Lots of breakfast choices, tables were clean in key entry breakfast room.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for 1-2 nights. Close to many restaurants.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Super sketchy, people drinking in the parking lot most of the night, noisy hallways. Room was clean and price was about the cheapest in the area.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a great choice for our overnight stay. We didn’t use the amenities but all looked great and the breakfast was a nice selection as well. The only issue was the noise. Shouting and banging from 11pm-2am so we didn’t get much sleep. I wish there a was a noise policy but otherwise a nice stay.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10! Amazing and friendly staff! Super clean facility! Comfy beds! Great water pressure in the shower! Excellent breakfast! We didn't use the pool but it looked great and it's open late! I'd go back and stay there in a heartbeat! You even get a balcony to boot! Highly recommend this hotel!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly was in a good location.the room was clean and was confortable and actually good size. The breakfast was good and used the pool good bit of days. Highly recommend
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
The ac smelled a little weird. I wish the oool was accessible to adults until later. Other than that it was a very convenient location for our trip
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Staff was very nice. Room wasn't what we expected. Not as clean. Also trash outside the property all over.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where clean staff was awesome breakfast was really good waffles eggs sausage muffins bread bagels with everything that goes with them it made the hotel even better.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Free breakfast. Family friendly.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms, balcony views, staff was nice and helpful, very clean good smelling
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Nice room and bathroom. Breakfast was pretty good. It has a Japanese restaurant attached to the building that is very good. Has sushi and hibachi.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Staff & service
Disliked: Amenities
It was relaxing room was decent and cool breakfast was ok
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room. Nice bed. Good a/c. Breakfast was basic but ok.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I rented a room with a balcony, but the balcony door was so hard to push it made going in and out pretty difficult. When we did finally make it to the balcony there were spider webs everywhere. They were having their own party out there and it became a bit scary. The staff that we came in contact with were really helpful and great however the place itself was sort of a let down. Smelt a very musty smell in my room as well. Breakfast was good though !
Stayed 1 night in Sep 2026