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Holiday Inn Express Springfield Downtown by IHG

2.5 star property
Enjoy a seamless stay with easy check-in options & great eats nearby! Start your day off right with a hearty breakfast.

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Photo gallery for Holiday Inn Express Springfield Downtown by IHG

A corner building with a large entrance, a sign for 'Hilton Express', and a street sign for 'Willow St'. - Holiday Inn Express Springfield Downtown by IHG (Springfield)
Creator video - submitted by JetsettingJabber
A hotel lobby with reception desks, seating area, and a modern ceiling design. - Holiday Inn Express Springfield Downtown by IHG (Springfield)
An indoor swimming pool with clear blue water, surrounded by lounge chairs and a few potted plants. - Holiday Inn Express Springfield Downtown by IHG (Springfield)
A hotel room with a bed, a desk, a chair, a small table, and a window with a view of a building. - Holiday Inn Express Springfield Downtown by IHG (Springfield)
Located in the heart of Springfield, Holiday Inn Express Springfield Downtown, an IHG Hotel offers a convenient stay with free to-go breakfast and dry cleaning/laundry services. With an indoor pool, 24-hour business center, snack bar/deli, gym and area shuttle at your disposal you'll feel right at home. Guests rave about the delicious breakfast and attentive staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 2 Queen Beds (Addl Living Area)

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Suite, 2 Queen Beds (Addl Living Area)

9.8 out of 10
Exceptional
(20 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Additional Living Area)

A modern living room with a sofa, armchair, and a small table.

Suite, 1 King Bed (Additional Living Area)

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, a bedside table with a lamp, a nightstand, a desk, a chair, and a sofa.

Standard Room

8.8 out of 10
Excellent
(23 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(120 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a large bed, a desk, and a chair. There is a television, a lamp, and a nightstand with a phone.

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(29 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a small table, and a window with a view of a building.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(35 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

A hotel room with a large bed, a desk, and a chair. There are two bedside lamps and a window with curtains.

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Communications, Roll-In Shower)

A hotel room with a large bed, a bedside table with a lamp, a nightstand, a desk, a chair, and a sofa.

Suite, 1 King Bed, Accessible (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

9.6 out of 10
Exceptional
(19 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Suite, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Springfield, Holiday Inn Express Springfield Downtown by IHG is in the city center. Paramount Theater and Naismith Memorial Basketball Hall of Fame are cultural highlights, and some of the area's notable landmarks include Springfield Armory and Big E. Check out an event or a game at MassMutual Center, and consider making time for Six Flags New England, a top attraction not to be missed. Visit our Springfield travel guide
Map
145 State Street, Springfield, MA, 01103

What's nearby

  • A basketball court with spectators, a scoreboard, and a wall of portraits.
    Naismith Memorial Basketball Hall of Fame
    14 min walk - 0.8 miles
  • Dr. Seuss National Memorial
    2 min walk - 0.1 miles
  • Springfield Museums
    3 min walk - 0.2 miles
  • MassMutual Center
    3 min walk - 0.2 miles
  • MGM Springfield
    5 min walk - 0.3 miles

Getting around

  • Springfield Union Station
    10 min walk
  • Bradley Intl. Airport (BDL)
    26 min drive

Restaurants

  • Red Rose Pizzeria
    3 min walk
  • Wahlburgers
    4 min walk
  • TAP Sports Bar
    4 min walk
  • Murphy's Law
    4 min walk
  • La Fiorentina Pastry Shop
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Baroque architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
Tax ID - C0004282810
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express Springfield Downtown by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 8 AM–10 PM.

Is Holiday Inn Express Springfield Downtown by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

There is free parking nearby.

What time is check-in at Holiday Inn Express Springfield Downtown by IHG?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Express Springfield Downtown by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express Springfield Downtown by IHG located?

Located in Metro Center, this hotel is within a 15-minute walk of MassMutual Center, Paramount Theater, and Springfield Armory. Naismith Memorial Basketball Hall of Fame and Titanic Museum are also within 1 mi (2 km). Springfield Union Station is 10 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express Springfield Downtown by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 815 out of 1236 reviews
Rating 8 - Good. 279 out of 1236 reviews
Rating 6 - Okay. 74 out of 1236 reviews
Rating 4 - Poor. 30 out of 1236 reviews
Rating 2 - Terrible. 38 out of 1236 reviews

Reviews

Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay; good Breakfast, excellent bed. Good location, central to everything, and great management!
Stayed 2 nights in Jul 2026
Verified

8/10 Good

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel overall. Parking situation could be better. Beds and pillows are very comfy, the shower worked well and everything was very clean. The staff were nice!
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Pepito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staying was safe and contub and quiet. No comment about the place
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, conscientious location and clean rooms.
Stayed 3 nights in Jul 2026
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, comfy beds, good breakfast. Just parking situation was offsite, which was a little inconvenient but manageable.
Stayed 1 night in Jul 2026
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located in downtown. The town is not so busy but served as a good stop off. No available parking was challenging but there are nearby car parks. Nice breakfast.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Niurka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful! I was not feeling well and they were able to accomodate an early check in! Breakfast was very good as well.
Stayed 1 night in Jul 2026
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for a quick trip to six flags new england, hotel was very clean. Staff was friendly. The room seemed spacious. The free breakfast was good. The only downside is the parking garage is a few minute walk away. You can unload/load in front of the building.
Stayed 1 night in Jul 2026
Verified

8/10 Good

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quiet (not including outside noise of the city), Beds were comfortable and clean. Hotel staff were pleasant and helpful. The hotel met our needs for a long weekend stay.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

D'Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this location as you are in the heart of downtown Springfield and also a brief 3 minute walk from the Casino and Hockey stadium. There are lots to do while in the area and I can’t wait to return again!
Stayed 3 nights in May 2026
Verified

6/10 Okay

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Seven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room Bed was wonderful. Parking was a hit tight. Overall great stay would definitely stay again
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Needed a very late check out and they were very accommodating. The free breakfast was excellent. Parking was tight because of construction in the area. Very pleased though. Excellent value.
Stayed 1 night in Jun 2026
Verified

8/10 Good

jakelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its clean . Staff are friendly and respectful. I think they should improved the security because 2 homeless came inside the breakfast buffet area and one of them make a mess but the staff who was there she clean and try to resolved the issue . And there is little parking space in the back and the additional parking i think was across street not sure about it.. it was comfortable for me and my family the only issue was the homeless going inside the lobby
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and very comfortable beds! And free parking!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk people. Hotel was clean and close to the coliseum.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent; room was very clean; parking was free. The staff were personable and helpful. The casino and restaurants were a short walk. Will definitely stay there again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checknin was a breeze, Sasha the front desk deserves 10 stars. her recommendations were spot on, she was friendly and professional. The room was spacious and clean, the beds and bedding so comfy. Its's close to MGM, the conference center and parking. It is a little noisy as it's on the corner of a busy intersection.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had a lot of options and everything was fresh. Room was clean and quiet.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ron

Liked: Cleanliness, amenities, property conditions & facilities
Clean room great staff and service really enjoyed my stay.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and friendly. The hotel room was very clean and so was the rest of the hotel. I will definitely stay again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although breakfast is repetitive it is good and filling since it offers egg omelets, sausages, potatoes, pancakes, cinnamon rolls, cereals and yogurts. It was great that the meal area does not get full. Staff was helpful. Room was very spacious and comfortable. Only issue was that 1 of the elevators was broken so it left only 1 of them operating but it was extremely tiny. Our family of 4 with luggage made for a tight fit. Parking is limited just outside the building so if you want to park close, call it a day before 6 pm at least. Otherwise you need to park about a block or so down on the other side of the convention center that is across the street.
Stayed 2 nights in Jul 2026
Verified

8/10 Good

Ruth N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
The staff were excellent, very friendly and informative. The rooms were clean and it was a great stay!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and spacious rooms for larger families ! We enjoyed the pool and the breakfast as well lots of options ! Would stay again !
Stayed 1 night in Mar 2026