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Holiday Inn Express Hotel & Suites Jacksonville by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville by IHG

A modern dining area with a long table and chairs, a kitchen in the background, and a wall with colorful circular decorations. - Holiday Inn Express Hotel & Suites Jacksonville by IHG (Jacksonville)
A Holiday Inn Express Suites building with a covered entrance, brick facade, and multiple windows. - Holiday Inn Express Hotel & Suites Jacksonville by IHG (Jacksonville)
A hotel room with two beds, a desk, a television, and a mirror. - Holiday Inn Express Hotel & Suites Jacksonville by IHG (Jacksonville)
A coffee station with two coffee machines, a coffee press, and various coffee cups and containers. - Holiday Inn Express Hotel & Suites Jacksonville by IHG (Jacksonville)
A gym with treadmills, stationary bikes, and a mirrored wall. - Holiday Inn Express Hotel & Suites Jacksonville by IHG (Jacksonville)
Located close to Jacksonville Community Park and Illinois College, Holiday Inn Express Hotel & Suites Jacksonville by IHG provides a free breakfast buffet, laundry facilities, and a 24-hour gym. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

A hotel room with a large bed, two bedside tables with lamps, a desk, a chair, and a window with curtains.

Standard Room

7.6 out of 10
Good
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a desk with a computer, a lamp, and a painting on the wall.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with a bed, desk, chair, television, and a mirror.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

A hotel room with a bed, two bedside tables with lamps, a sofa, a desk, and a chair.

Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, two bedside tables with lamps, a desk, a chair, and a window with curtains.

Suite, 1 Bedroom

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

A compact living space with a kitchenette, a sofa, a coffee table, and a painting on the wall.

Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

A hotel room with a bed, two bedside tables with lamps, a sofa, a desk, and a chair.

Suite, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Jacksonville, Holiday Inn Express Hotel & Suites Jacksonville by IHG is in the business district. The area's natural beauty can be seen at Jacksonville Community Park, while Woodlawn Farm and Abraham Lincoln Presidential Library and Museum are cultural highlights. Looking to enjoy an event or a game while in town? See what's going on at Future Champions Sport Complex. Take an opportunity to explore the area for outdoor excitement like horse riding. Visit our Jacksonville travel guide
Map
2501 Holliday Lane, Jacksonville, IL, 62650

What's nearby

  • A sunset over a calm lake with dock structures and surrounding trees.
    Lake Jacksonville
    4 min drive - 2.6 miles
  • A historic building with a tall tower, surrounded by trees and a fountain in a courtyard.
    Illinois College
    8 min drive - 4.1 miles
  • Jacksonville Community Park
    3 min drive - 2.4 miles
  • Small Eli Ferris Wheel
    4 min drive - 2.8 miles
  • Woodlawn Farm
    6 min drive - 7.9 miles

Getting around

  • Springfield, IL (SPI-Abraham Lincoln Capital)
    44 min drive

Restaurants

  • McDonald's
    4 min drive
  • Casey's
    4 min drive
  • Taco Bell
    5 min drive
  • 7 Brew Coffee
    6 min drive
  • Buffalo Wild Wings
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar in shower (29 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Free rollaway/extra beds

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Holiday Inn Express Hotel & Suites Jacksonville by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

Check-in start time: 3 PM; Check-in end time: 6 AM.

What time is check-out at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Holiday Inn Express Hotel & Suites Jacksonville by IHG located?

Situated in the business district, this hotel is 2.2 mi (3.6 km) from Jacksonville Community Park and within 6 mi (10 km) of Illinois College and Governor Duncan Mansion. Future Champions Sport Complex and Woodlawn Farm are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express Hotel & Suites Jacksonville by IHG Reviews

7.8

Good

8.0

Cleanliness

8.8

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 190 out of 497 reviews
Rating 8 - Good. 144 out of 497 reviews
Rating 6 - Okay. 78 out of 497 reviews
Rating 4 - Poor. 48 out of 497 reviews
Rating 2 - Terrible. 37 out of 497 reviews

Reviews

Verified review

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, the staff was wonderful. The sweet lady who works the breakfast was an absolute huge help for us. She was so kind! We were able to hangout in the lobby and utilize the swimming pool. Breakfast was really good too!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great breakfast.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, property might be a little outdated and needs updating but clean. Staff was excellent!
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Julie

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms were ok. A/C worked good & beds were comfortable. TV was very small, bathroom floor was very wrapped with old dirty stick tile. Complimentary refillable shower & sink containers needed cleaned. Breakfast started at 7am, too late for my kids to grab a bite before we had to leave for our early ballgame.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very friendly and helpful throughout the day/night.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the pool was closed the night we stayed. Fortunately, the hotel arranged for guests to use the pool next door, which was a nice alternative. It was a pretty cold night, but the kids still had a good time—and that’s what mattered most.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and took care of our needs. Clean, quiet room. Nice breakfast, will stay here again.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Clean and friendly staff. Great location with plenty to do close by.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at this hotel when in Jacksonville. Great breakfast.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

A

Liked: Cleanliness, amenities, property conditions & facilities
Staff was welcoming upon arrival, my bed was super comfortable, and not a lot of noise considering the hotel was full. Breakfast was a highlight although the waffle machine was broken and generic cereal was used with name brand labels. Love the Dove products. Overall good experience and I would return.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

April

Clean and comfortable
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Reasonable rooms
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in process. Helpful friendly staff.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to lay your head and rest for the night!
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late. The desk clerk was very nice. The breakfast offered hot choices. Very good. The pillows and bed were very comfy
Stayed 1 night in Sep 2025
Verified review

8/10 Good

John

Liked: Amenities
Quiet and easy to find Very rural
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Good breakfast. Very clean.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to everything!

We stayed overnight for our son's basketball tournament. It was so close to everything we needed. Staff was super friendly and everything was very clean. We were very happy with our stay!
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable treated like family
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Lisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family get together.

Great customer service. Very easy to work with and very willing to accommodate customers!
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
We were coming in town for a wedding and needed an early check-in. The staff went out of their way to make that happen!!!
Stayed 1 night in May 2025
Verified review

8/10 Good

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled clean n easy parking
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The staff was freindly and helpful. The building & rooms needs updated..
Stayed 1 night in Oct 2024
Verified review

8/10 Good

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here last minute at midnight to get some sleep. Very friendly staff. Great breakfast. The reviews I read that were negative were being picky. It is a little older than some hotels but a great place to stay if you need a place to stop for a night. Comfy bed and great shower. Beautiful corn fields all around.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Didnt make it to breakfast but could still obtain banana and yoghurt. This was super nice of them. Had kecard glutch but Chris the evening desk man literally ran upstairs after rescanning ours to check that it worked. Beds were very comfy. Wood surfaces were a little worn...a minor flaw.
Stayed 1 night in Oct 2025