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Hampton Inn West Springfield

2.5 star property
Hotel with free breakfast, near Big E

Choose dates to view prices

Located at the entrance to Eastern States Exposition, Hampton Inn West Springfield offers a retreat with free breakfast, a lobby fireplace, and a seasonal pool. High-speed WiFi and attentive staff make it ideal for exploring Holyoke Mall.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pool
  • Housekeeping
  • Pet friendly

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for 1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard room

Standard room | In-room safe, desk, blackout drapes, iron/ironing board

Standard room

7.8 out of 10
Good
(27 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed
Blackout drapes/curtains
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

Two Queen Beds Micro Fridge-Non-Smoking

  • Sleeps 4

King Room - Disability Access/Non-Smoking

  • Sleeps 4

2 Double Mobility Access Roll in Shower Ns

  • Sleeps 4

1 Queen Mobility/Hearing Access Tub Nosmok

  • Sleeps 2

Mobility Accessible Queen Room with Roll in Shower

  • Sleeps 2

View all photos for 1King study sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

1King study sofa bed

8.0 out of 10
Very good
(24 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed - double
Blackout drapes/curtains
Designer toiletries
  • Sleeps 3
  • 1 King Bed

King Study With Sofabed-Non Smoking

  • Sleeps 3

About the neighborhood

Map
1011 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Riverdale Shops - 3 min walk - 0.2 miles
  • Q Pin 2's - 6 min walk - 0.4 miles
  • Cinemark West Springfield 15 - 6 min walk - 0.4 miles
  • Olympia Ice Center - 14 min walk - 0.8 miles
  • Big E - 2 min drive - 1.4 miles

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Wood-N-Tap - ‬3 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Olive Garden - ‬4 min walk

About this property

Hampton Inn West Springfield

Hotel near Big E
Located close to Holyoke Mall and Eastern States Exposition, Hampton Inn West Springfield provides a free breakfast buffet, dry cleaning/laundry services, and a fireplace in the lobby. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.
Additional perks include:
  • A seasonal outdoor pool
  • Self parking (surcharge), express check-out, and a 24-hour front desk
  • An elevator, coffee/tea in the lobby, and a TV in the lobby
  • Luggage storage, ATM/banking services, and free newspapers
  • Guest reviews say great things about the helpful staff
Room features
All 125 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Sofa beds and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch HDTVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Similar properties

Exterior
Candlewood Suites West Springfield by IHG
  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
8.4 out of 10, Very Good, 787 reviews
Candlewood Suites West Springfield by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Frequently asked questions

Does Hampton Inn West Springfield have a pool?

Yes, this property has a seasonal outdoor pool.

Is Hampton Inn West Springfield pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 5.00 per night.

What time is check-in at Hampton Inn West Springfield?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hampton Inn West Springfield?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hampton Inn West Springfield located?

Situated in West Springfield, this hotel is 1.5 mi (2.4 km) from Big E and 2.7 mi (4.4 km) from Holyoke Mall. Eastern States Exposition and MassMutual Center are also within 6 mi (10 km).

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Hampton Inn West Springfield Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 469 out of 1000 reviews
Rating 8 - Good. 288 out of 1000 reviews
Rating 6 - Okay. 130 out of 1000 reviews
Rating 4 - Poor. 66 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing! Close to our event, rooms were clean and everything worked and though there is always that one loud group the staff was sure to address and fix the issue.
Stayed 2 nights in Nov 2025

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
The includes breakfast and convenient location is one of the main reasons we like to stay in this hotel. It’s usually pretty clean but the property is a bit dated and could use some updates. All in all a solid choice and our first choice when we visit West Springfield.
Stayed 3 nights in Jul 2025

8/10 Good

Katherine

Liked: Cleanliness, amenities
Room was clean but small. Breakfast area was very small and felt too cozy.
Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again
Stayed 1 night in Sep 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy Clean rooms were bonus
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Beds were comfy. Breakfast was good. Will stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Amenities
Property was well maintained and clean. Front office staff were great. The breakfast they had was excellent. Will definitely visit again.
Stayed 2 nights in Sep 2025

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room breakfast good coffee
Stayed 1 night in Sep 2025

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities
It’s was good alot of noise going on at night in the area of our room but it was ok
Stayed 3 nights in Sep 2025

8/10 Good

Irwin

Liked: Cleanliness, amenities
All good here
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2025

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel has a water/flood problem. First floor is the worst and should be avoided until remedied. If you have a breathing problem you should choose another hotel. Staff is responsive to request for more towels.
Stayed 2 nights in Oct 2025

8/10 Good

Lisa Anne

Older hotel. Needs updating.
Stayed 1 night in Sep 2025

8/10 Good

Bernadette Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected for the price. Excellent breakfast.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities
Overall enjoyed my stay
Stayed 1 night in Jun 2025

10/10 Excellent

Alice

Liked: Cleanliness
Fresh breakfast everyday.
Stayed 5 nights in Jul 2025

4/10 Poor

Hoang

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old inside and smell
Stayed 1 night in Sep 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff

The front desk and cleaning staff are very professional, friendly and helpful. Always stay at this Hampton Inn during my trip to work in the area.
Stayed 2 nights in Jul 2025

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room.
Stayed 1 night in Aug 2025

10/10 Excellent

ADANMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping area
Stayed 3 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great stay

Only issue is housekeeping knocking on my door before i got up.
Stayed 1 night in Jul 2025

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We would never stay there again.
Stayed 1 night in Aug 2025
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