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Hampton Inn West Springfield

Property class: 2.5

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Photo gallery for Hampton Inn West Springfield

A restaurant with a glass-enclosed patio, wooden flooring, and green upholstered seating. - Hampton Inn West Springfield (West Springfield)
A reception desk with a large screen displaying a bicycle wheel and the word "enjoy." - Hampton Inn West Springfield (West Springfield)
A hotel room with two beds, a desk, a TV mounted on the wall, and a view of the outdoors. - Hampton Inn West Springfield (West Springfield)
A suite shop with a refrigerated display case containing various beverages and snacks. - Hampton Inn West Springfield (West Springfield)
A conference room with two desktop computers, a telephone, and leather chairs. - Hampton Inn West Springfield (West Springfield)
Located close to Eastern States Exposition and Holyoke Mall, Hampton Inn West Springfield provides a free breakfast buffet, dry cleaning/laundry services, and a fireplace in the lobby. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 2 Queen Microwave Fridge Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

2 Queen Microwave Fridge Non-Smoking

  • Sleeps 2
  • 2 Queen Beds
  • Free WiFi

View all photos for 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a sofa, a small table, a TV, and a door leading to another room.

1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, Accessible, Non Smoking

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a telephone.

Room, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

A hotel room with a bed, bedside tables, a desk, and a chair.

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

A hotel room with a large bed, a desk with a chair, a television, a window with a view of the outside, and a framed picture on the wall.

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard room

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a telephone.

Standard room

8.2 out of 10
Very good
(36 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 1 KING BED STUDY WITH SOFABED NONSMOKING

A hotel room with a bed, a sofa, a television, and a desk.

1 KING BED STUDY WITH SOFABED NONSMOKING

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a television, a desk, a chair, a sofa, and a window with a view.

1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for 1King study sofa bed

A hotel room with a bed, a sofa, a television, and a window with a view.

1King study sofa bed

8.0 out of 10
Very good
(32 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

West Springfield is home to Hampton Inn West Springfield. Eastern States Exposition and Springfield Armory are notable landmarks, and some of the area's popular attractions include Eastern States Exposition and Springfield Museums. Check out an event or a game at MassMutual Center, and consider making time for Six Flags New England, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Visit our West Springfield travel guide
Map
1011 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Riverdale Center
    3 min walk - 0.2 miles
  • Riverdale Shops
    3 min walk - 0.2 miles
  • Cinemark West Springfield 15
    6 min walk - 0.4 miles
  • Olympia Ice Center
    16 min walk - 0.9 miles
  • MGM Springfield
    6 min drive - 4.6 miles

Getting around

  • Springfield Union Station
    5 min drive
  • Bradley Intl. Airport (BDL)
    27 min drive

Restaurants

  • 7 Brew Coffee
    4 min walk
  • McDonald's
    2 min drive
  • puerto rico bakery 1
    4 min drive
  • Dunkin'
    4 min drive
  • Chili's Grill & Bar
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hampton Inn West Springfield have a pool?

Yes, this property has a seasonal outdoor pool.

Is Hampton Inn West Springfield pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hampton Inn West Springfield?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hampton Inn West Springfield?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hampton Inn West Springfield located?

Situated in West Springfield, this hotel is 1.5 mi (2.4 km) from Eastern States Exposition and 2.7 mi (4.4 km) from Holyoke Mall. Eastern States Exposition and MassMutual Center are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hampton Inn West Springfield Reviews

8.2

Very Good

8.4

Cleanliness

8.2

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 475 out of 1008 reviews
Rating 8 - Good. 274 out of 1008 reviews
Rating 6 - Okay. 140 out of 1008 reviews
Rating 4 - Poor. 70 out of 1008 reviews
Rating 2 - Terrible. 49 out of 1008 reviews

Reviews

Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed and bathroom. Plentiful breakfast.very well located.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, great staff and the hotel was clean and safe. Very happy with our short stay there!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was great with this hotel, especially its staff, the breakfast and its central location. Highly recommend!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a king bed room with a couch. Nice size room.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay with many food and grocery options nearby, really nearby.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica at the front desk was VERY helpful and should be commended for her gracioius attitude and helpful nature. She made me feel very welcome after a long day of driving.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Shawn Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Not as modern as some Hampton inn, but it was good and suited our needed. Quick access to the highway!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain, best price around, helpful staff. AC nice and cold
Stayed 1 night in Jul 2026
Verified review

8/10 Good

David

Liked: Cleanliness
Quick check in. Room was ok . A bit dated. Comfortable bed and good shower. Breakfast was good.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

satyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice, staff also good, room is clean, good air conditioning
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Faye

Hotel was in a convenient location. However, very outdated.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean, staff was very friendly. We would stay here again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Coreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff was pleasant!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
Bathroom was spacious, bed comfy, air conditioner was quiet and effective, Will stay here again. Thank you
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. Breakfast very good. I had seconds which is mot usual for me. My room was clean. The facility shows signs of wear, but so do I. 😀 I would definitely stay here again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very beautiful,peaceful and clean.the staffs are beyond nice and very helpful.the pool wasn’t available because they’re fixing up the pool side but other than that everything else was perfect.breakfast is always good and the hotel is very quite and peaceful.it was my second time staying there and I will be coming back again in July.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, breakfast was excellent. Older hotel rooms but maintained well.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rasha

Disliked: Amenities, property conditions & facilities
The breakfast was great! The rooms and hallways could be cleaner.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Jammie Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the reasons that I stay at Hampton Inn is because the beds are so incredibly comfortable, and this visit didn't disappoint. But, what stood out about this Hampton Inn was the breakfast. It was amazing! It was seasoned, there was a variety of food, each day, and it was perfectly prepared and executed. The staff was helpful and even brought out almond milk for my daughter. Another big plus was that the staff were all very friendly and helpful.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, amenities
Wasn't expecting to stay in a handicap room but worked out ok. Couch cushions were severly soiled - probably should toss the whole thing out. Staff were pleasant, breakfast very good and room was clean.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kathleen M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in town for business. Staff is wonderful, friendly, efficient and professional. Great buffet breakfast choices.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Tammy C

Plumbing issue resolved quickly with a room change. Rooms are clean and staff was friendly and helpful. Easy parking and free breakfast were a big plus. Building showing some wear and tear.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tammy C

The room was clean and the staff was helpful.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was spotless. The breakfast was great. Our biggest complaint is that the computer system for Hampton Inns went out nationwide and the staff had no idea who was in what room. We booked, and paid ahead of time for a king accessible room. First we were asked if this was really needed...my husband was beside me with his walker. We were given a room with 2 queens, but it was unusable because there was remodeling going on in the bathroom. Then we were given a queen accessible, again, not what we paid for. The staff didn't mark down that we were occupying the room, so at 2:20 am someone was trying to use a key issued to them for the same room. It scared us to be awoken with someone trying to enter the room. The only thing that kept them from entering was the deadbolt I had put on. I called the front desk and they apologized. They should have a back up plan in case the system goes down. Then the system came back online at 3 am and sent welcome texts out...again waking me up.
Stayed 1 night in Jul 2026