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Candlewood Suites West Springfield by IHG

Property class: 2.5

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Photo gallery for Candlewood Suites West Springfield by IHG

A multi-story hotel with a modern facade, large windows, and a well-lit entrance. - Candlewood Suites West Springfield by IHG (West Springfield)
A hotel lobby with a reception desk, two sofas, a coffee table, a TV, and artwork on the walls. - Candlewood Suites West Springfield by IHG (West Springfield)
A hotel room with a bed, a desk, a chair, a TV, and a window with curtains. - Candlewood Suites West Springfield by IHG (West Springfield)
A swimming pool with a blue interior, surrounded by lounge chairs and a tiled floor. - Candlewood Suites West Springfield by IHG (West Springfield)
A hotel room with a dining area, a sofa, a TV, and a kitchen area with a stove. - Candlewood Suites West Springfield by IHG (West Springfield)
Take advantage of a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services at Candlewood Suites West Springfield by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

A hotel room with two beds, a desk with a chair, a television, a kitchenette, and a framed picture on the wall.

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(52 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in West Springfield, Candlewood Suites West Springfield by IHG is in the business district and near the airport. Some of the area's popular attractions include Naismith Memorial Basketball Hall of Fame and Six Flags New England. Olympia Ice Center and Eastern States Exposition are also worth visiting. Visit our West Springfield travel guide
Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • A river winding through a densely forested valley with hills on either side.
    Connecticut River
    1 min drive - 0.5 miles
  • Cinemark West Springfield 15
    8 min walk - 0.5 miles
  • Riverdale Shops
    14 min walk - 0.8 miles
  • Eastern States Exposition
    16 min walk - 0.9 miles
  • Riverdale Center
    17 min walk - 0.9 miles

Getting around

  • Springfield Union Station
    11 min drive
  • Springfield Union Station (ZSF)
    11 min drive

Restaurants

  • Dunkin'
    3 min drive
  • 7 Brew Coffee
    13 min walk
  • puerto rico bakery 1
    4 min drive
  • McDonald's
    11 min walk
  • Dunkin'
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Candlewood Suites West Springfield by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–9:00 PM.

Is Candlewood Suites West Springfield by IHG pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Candlewood Suites West Springfield by IHG?

Check-out is at 11 AM.

Where is Candlewood Suites West Springfield by IHG located?

Situated near the airport, this hotel is within a 10-minute walk of Connecticut River and Cinemark West Springfield 15. Riverdale Shops and Eastern States Exposition are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Candlewood Suites West Springfield by IHG Reviews

8.4

Very Good

8.6

Cleanliness

8.2

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 482 out of 940 reviews
Rating 8 - Good. 256 out of 940 reviews
Rating 6 - Okay. 107 out of 940 reviews
Rating 4 - Poor. 50 out of 940 reviews
Rating 2 - Terrible. 45 out of 940 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COMFORTABLE ROOMS ACCOMMODATING STAFF STAY HERE OFTEN
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 11 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
The staff that helped me check in was super helpful
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay for the night with comfy beds.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff and rooms were amazing
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Room was clean
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room good for staying in like the pool. But it will be better if they have breakfast included.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. It had a full kitchen minus a stove. Had everything pots pans dishes utensils etc... I will definitely stay here again when I'm in the area. It was that good!
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Walls are on the thinner side. Could hear people above us and around us. Employees working the counter were very nice.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Candlewood were all fabulous! Anytime there was a question or concern they were knowledgeable, kind, and able to find a good solution
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This was a great place. Clean and the staff was friendly and welcoming
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent fresh brewed coffee in the lobby.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness
We stay here several times a year. Staff is always great. Great location. For the price, accommodations are perfect
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were beautiful and very clean. Staff was amazing.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was friendly.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The room the staff everything was perfect
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After my stay at that hotel in Northampton, this was a welcome change. I didn't feel weird about how clean the bed really was before I got in it. Everything was clean. The staff was friendly and helpful. (And it was cheaper!) It's conveniently located to lots of restaurants, fast food and shopping. True, it's a 15 minute drive from Northampton, but my next trip out to Noho, I'll stay here.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love going to candlewood staff are very friendly and the room is clean.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff, clean room and comfortable suite.. highly recommend
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff was amazing. Loved the jacuzzi.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet & clean & nice room w/full kitchen
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was plenty of space in the room with a big comfy chair. They also supplied Dove shampoo, conditioner and body wash which was a pleasant surprise.
Stayed 1 night in Apr 2026