Muleta de Ca S'Hereu has a stunning location. The pool is lovely, with the amazing port view from the photos, and it's well placed for Sóller and Port de Sóller. Getting there is an adventure of curves, and not for anyone scared of heights! The hotel is 7–10 minutes from the first normal road, so don't plan on many trips in and out. That wasn't a problem for me, but it's worth knowing. Beyond that, things went downhill.
Check-in and check-out were bland: no tour and no explanation, so we figured everything out ourselves. After weeks at various places around the island, this was by far the weakest welcome.
Restaurant service was nearly nonexistent. We constantly had to get up to ask for drinks or a menu. The food was good, and breakfast was as good as advertised. Pre-ordering dinner by 3pm isn't ideal but understandable given the location and small staff.
The room was the biggest letdown. Old is fine given the history, but the bathroom was dirty, with a constant sewage and sulfur (rotten egg) smell, and the shower floor was dirty and moldy. That's unacceptable in any hotel. The rest of the room was clean, just dated.
We spent most of our stay exploring the towns instead. At €500, you should expect much better, and with maybe 12–14 guests, staff should be far more present. I booked based on reviews and hope this one gives future guests a more honest picture.