Grounds were pretty. Room was clean and nice. Patio was nice, pool was nice. Host was friendly.
But in terms of it being a “hotel” - and also the idea that it’s next to this beautiful lake - we were very let down.
First off - upon check in, you’re told you need to take your own garbage out? Extra garbage bags and toilet paper cost money? And they don’t supply you with soap or shampoo? Being told we need to pay for using the A/C AFTER OUT STAY WAS OVER?! Never in my 20 years of hotel stays have I experienced that. That is a hostel style, not hotel.
The “lake” is a collection of ankle deep mud puddles that sickly looking flamingos stay in?
When we initially checked in, after using the water in the restroom, the entire unit started to smell like septic/a sewage. With windows open, it cleared up easy enough. But when asked about it, the host said “not one guest has ever complained about this before,” which I just find impossible. If a room sits for a single day unused and that’s how the water smells - again, no big deal - then it has happened before. And she made us feel like we were being difficult about it.
Then the A/C situation really got me angry. Before booking, I called the host on WhatsApp and confirmed the rooms had AC. Her exact words were “you won’t survive curaçao with AC.”
Then she asked us to pay, in cash, for using the AC at night, despite us being super conscious of turning off all lights and electricity during the day.
Overall, super uncomfortable to be a guest.