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Hotel Willow Banks, Mall Road Shimla

Property class: 4

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Photo gallery for Hotel Willow Banks, Mall Road Shimla

A modern interior with large windows, a chandelier, and a view of a hillside cityscape. - Hotel Willow Banks, Mall Road Shimla (Shimla)
An outdoor café with a glass roof, brick walls, and potted plants. - Hotel Willow Banks, Mall Road Shimla (Shimla)
A restaurant with a sign reading "18th Century Cookhouse & Bar" and a sign for "Pan Indian Vegetarian Café." - Hotel Willow Banks, Mall Road Shimla (Shimla)
A restaurant with a terrace, tables, chairs, and a view of a cityscape. - Hotel Willow Banks, Mall Road Shimla (Shimla)
A wooden-themed room with a bed, a table with a cup and saucer, and a television mounted on the wall. - Hotel Willow Banks, Mall Road Shimla (Shimla)
Located close to Mall Road and Christ Church, Hotel Willow Banks, Mall Road Shimla provides a nightclub, a rooftop terrace, and a coffee shop/cafe. Treat yourself to Ayurvedic treatments, a Thai massage, or a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Free WiFi in public areas is available to all guests, along with a hair salon and dry cleaning/laundry services.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Super Deluxe Room with Small Balcony and Bathtub

A hotel room with a bed, bedside table, lamp, television, and a small table with breakfast items.

Super Deluxe Room with Small Balcony and Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room - Mall road facing with Bathtub

A hotel room with a bed, bedside table, lamp, television, and a small table with breakfast items.

Deluxe Room - Mall road facing with Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room with Large Balcony and Bathtub

A neatly made bed with white linens and a brown throw blanket, a wooden nightstand with a lamp, a wooden desk with a chair, and a small table with a coffee pot and a flower vase.

Premium Room with Large Balcony and Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Suite with Jacuzzi

A bedroom with a wooden floor, a bed with white bedding, a wooden bench, and a window with blinds.

Family Suite with Jacuzzi

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Premium Rooms with Kitchenette

A wooden-themed room with a bed, a table with a cup and saucer, and a television mounted on the wall.

Premium Rooms with Kitchenette

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Super Deluxe Room with Small Balcony and Bathtub

A hotel room with a bed, a desk, a television, a lamp, a telephone, and a wine bottle.

Super Deluxe Room with Small Balcony and Bathtub

  • Sleeps 3

View all photos for Deluxe Room - Mall road facing with Bathtub

A hotel room with a wooden bed, bedside lamps, a desk, a mirror, and a door.

Deluxe Room - Mall road facing with Bathtub

  • Sleeps 3

View all photos for Premium Room with Large Balcony and Bathtub

A hotel room with a bed, desk, chair, and a large window.

Premium Room with Large Balcony and Bathtub

  • Sleeps 3

View all photos for Luxury rooms with Balcony (Limited View) and Bathtub

A hotel room with a bed, a television, a desk with a lamp, a telephone, and a wine bottle.

Luxury rooms with Balcony (Limited View) and Bathtub

  • Valley view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Club Room with Balcony and Bathtub

A bedroom with a large bed, a desk, and a chair. There is a window with a view of the outside.

Club Room with Balcony and Bathtub

  • Valley view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Super Deluxe Room with Small Balcony

A neatly made bed with a wooden headboard, a bedside table with a lamp, a chair, and a small desk with a mirror and a vase with a flower.

Super Deluxe Room with Small Balcony

  • Valley view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Shimla is home to Hotel Willow Banks, Mall Road Shimla. Mall Road and Viceregal Lodge are notable landmarks, and if an activity is on the agenda, check out Kufri Fun World. Kali Bari Temple and Lakkar Bazar are two other places to visit that come recommended. Visit our Shimla travel guide
Map
Near Tourism Lift, The Mall, Shimla, Himachal Pradesh, 171001

What's nearby

  • A crowded street in a hilly town with shops and colorful buildings.
    Mall Road
    2 min walk - 0.1 miles
  • A historic stone building with arched windows and a steeply pitched roof.
    Gaiety Theater
    9 min walk - 0.5 miles
  • A church with a clock tower and a wet street at dusk.
    Christ Church
    10 min walk - 0.6 miles
  • A traditional building with a red roof, white columns, and patterned floor tiles.
    Kali Bari Temple
    20 min walk - 1.1 miles
  • Lakkar Bazar
    16 min walk - 0.8 miles

Getting around

  • Shimla Station
    8 min drive
  • Shimla (SLV)
    21 min drive

Restaurants

  • Indian Coffee House
    12 min walk
  • McDonald's
    7 min walk
  • Jashan Restaurant
    7 min walk
  • La Pino'z Pizza
    6 min walk
  • Boca Mario
    25 min drive

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (INR 200 per day)

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:30 AM for a fee: INR 700 for adults and INR 500 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator (48 inch wide door)

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:30 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: INR 4000
  • New Year's Eve (December 31) Gala Dinner per child: INR 3000 (up to 5 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately INR 700 for adults and INR 500 for children
  • Self parking fee: INR 200 per day
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Willow Banks, Mall Road Shimla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for INR 200 per day.

What time is check-in at Hotel Willow Banks, Mall Road Shimla?

Check-in start time: 2 PM; Check-in end time: 2:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Willow Banks, Mall Road Shimla?

Check-out is at noon.

Where is Hotel Willow Banks, Mall Road Shimla located?

Situated in Shimla, this spa hotel is within a 10-minute walk of Mall Road and Christ Church. Kali Bari Temple and Lakkar Bazar are also within 1 mi (2 km). Shimla Station is 27 minutes by foot.

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Reviews

Hotel Willow Banks, Mall Road Shimla Reviews

7.6

Good

8.0

Cleanliness

7.0

Location

7.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 26 out of 66 reviews
Rating 8 - Good. 18 out of 66 reviews
Rating 6 - Okay. 10 out of 66 reviews
Rating 4 - Poor. 6 out of 66 reviews
Rating 2 - Terrible. 6 out of 66 reviews

Reviews

Verified review

10/10 Excellent

Helyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent responsive staff!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Inderjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff right from front seat to housekeeping. I left Tip for housekeeping and the guy didn’t take whom I then called and gave. Breakfast was very delicious and staff was also very courteous. An excellent hotel to stay
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely views from the balcony. Bed was very comfortable
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Amarjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property is very idyllic, staff very friendly & helpful x
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place with really helpful people who are so polite, courteous, and willing to go way beyond the ordinary to make your stay worthwhile.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Jagmohan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn't use spa att all, room was clean. Staff really good, didn't use bar. Otherwise all great.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandfather used to have a house with Shimla so I am very familiar with the place for the last 50+ years. Willow Banks is absolutely the best value for money you can find in the city. Very clean, very well located right next to the iconic mall road, right next to the tourist lift and very good service and clean and large rooms. Also excellent food options either within the hotel or right next door. Perfect place to stay and enjoy Shimla.
Stayed 4 nights in Sep 2025
Verified review

6/10 Okay

Dhruv

Liked: Amenities
The location of the hotel is pretty good, as it’s close to Himachal Tourism Lift and the Mall Road. The Hotel has 3 nice restaurants and a Breakfast buffet as well. Breakfast buffet was a decently good spread and tasted nice. However, the washroom smelled very bad, and despite a request to change room and fix the smell, the staff merely cleaned the washroom and sprayed a freshner. The washroom continued to smell throughout the stay. Also, the bathtub was creaking and was clearly old. Additionally, when I ate at the restaurants (three times), twice I was not given a bill. The staff just showed me the total on the screen, but never gave me a bill. The one time I got a bill, it was billed partially only for the food, and not the drinks.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. A proper European level service and maintained hotel. Rare for India. Stayed there twice. Would recommend. Food and drink relatively pricey as you would expect.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply the best

Fantastic location, clean comfortable rooms with good quality amenities. Clear instructions on how to find hotel. Great views of Shimla. Thoroughly recommend.
Stayed 2 nights in Feb 2025
Verified review

6/10 Okay

Guriqbal

Liked: Amenities
Descent room
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Baburao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is in nice location

It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Nicholas

Liked: Cleanliness, staff & service

Shimla. Awesome, but Make your own decision.

My first time in Shimla, which turns out to be a party town. Epic views, but noisy accommodation as there are several bars in this place. It is on Mall Road which for first time travellers here is a tourist hotspot for national and international travellers. Depends on you, if you like to be in the heart of town then go if not choose somewhere else.
View from room.
In the old Townhouse. Either side of this is a KFC, Costa and Pizza Hut?!
Cool building
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Nitin

Liked: Cleanliness, amenities, property conditions & facilities
Recommended
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

GURDEV

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
There is no accessible parking. Beware! It's a long climb up steps or by the Govt restricted roadway. The hotel is not set up for anybody with an accessibility issue. Generally nice staff, professionally run. Food offering is pretty standard for India. Hotel is recommended. Would happily stay again.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Jatin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old,well maintained .Still property needs to be renovated. Poor experience with wifi.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Jatin

Liked: Cleanliness, staff & service, amenities
Property is old & decent to live. Very poor experience with wifi . Wifi does not work at all. They need to work upon the room maintenance a lot now .Still the rooms of year 1817
Stayed 1 night in May 2025
Verified review

6/10 Okay

Ankit

Liked: Staff & service, amenities
Disliked: Cleanliness
Zimmer sind in Ordnung - Sanitäreinrichtungen waren jedoch sehr enttäuschend - renovierungsbedürftig!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service crew are friendly
Stayed 1 night in May 2022
Verified review

2/10 Terrible

Sandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat no view but I paid for view room
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Anupam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good
Stayed 1 night in Jan 2022
Verified review

2/10 Terrible

Gagandeep

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in process was not smooth.
Stayed 1 night in Jan 2022
Verified review

4/10 Poor

DONG J

Disliked: Staff & service, amenities
I'll not stay at this hotel again. Compared to the rate (20,800INR for 3 nights), the quality of service was much behind of ven India Standard. 1. Room was very chilly but nothing from reception even though I asked to do some things. 2. Staff are working like government officials. 3. Do not respect any hospitality. They work like a machine. I think from the top manager to the staffs on the floor don't know how to catch up the needs of guest. Avoid this hotel.
Stayed 3 nights in Nov 2021